The profile of the typical online shopper is changing. In 1996, the typical Internetuser was young, relatively wealthy and male.
However, over the past five years, use of the Internet has spread over different demographics, signifying the importance of the Internet to mainstreammarketing and advertising directed to everyday consumers.
In a study released Thursday, InsightExpress, a Web-based marketing research firm, said that the profile ofthe average adult American using the Internet now closely resembles the profile of the average American.
Although Internet users still have aslightly higher average household income than the average person in the overall population, according to the report, the profile of the average Web user is much closer to the profile of the average American than it was five years ago.
“Our research shows the online population looks more like the generalpopulation over time,” InsightExpress chief operating officer Lee Smithtold the E-Commerce Times. “This is great news, because it provides anenormous opportunity for companies to reach a greater amount of consumers.”
For example, in 1996, the online population was 62 percent male and 38 percent female, according to InsightExpress. This year, the online population is 49 percent male and 51 percent female, reflecting the same ratio of male-to-female listed in the overall population breakdown in the 2000 U.S. Census.
Likewise, in 1996 the average household income for the online population was US$62,700, while in 2001 it is $49,800, a figure within a few dollars of the average household income for the general population in the 2000 U.S. Census.
“The most common criticism of the Internet as a marketing vehicle is that it does not reach the average consumer,” Smith said. “Our profile of theonline consumer should silence that notion as it demonstrates the onlineconsumer is now very similar to the average American.”
Slicing the Pie
Despite the close similarities between Internet users and the population at large, marketing to Net users is not a simple proposition. A recent Brigham Young University study suggested that consumere-commerce sites need to rethink marketing strategies when targeting e-shoppers.
According to the study’s authors, William R. Swinyard and Scott M. Smith, e-tailers need to focus marketing efforts by identifying specific groups of online consumers.The BYU study is different than the InsightExpress research, however, because itdoes not focus on demographics such as income and age.
Smith said his BYU study showed how understanding consumer attitudes can help companies predict the likelihood that marketing efforts aimed toward a particular group ofpeople will be worthwhile.
“In this study, we track not only the actual amount of online purchasingpeople do, we profile individuals using a broad variety of computer literacyand lifestyle variables directed at understanding the psychology of onlineshopping,” said Smith.
The Brigham Young study defined Internet surfers according to these eight categories:
- Shopping Lovers – people who shop online frequentlyand tell others about their experiences (11 percent).
- Adventurous Explorers – users who find online shoppingfun but could be more cultivated by merchants (8 percent).
- Suspicious Learners – users who are open to onlineshopping, but whose lack of computer skills may inhibit them from carryingthrough (10 percent).
- Business Users – highly computer literateprofessionals who use the Web for business, but not for other shopping (12 percent).
- Fearful Browsers – participants who know how to usethe Web and shopping sites, but have concerns about credit card security and shipping (11 percent).
- Shopping Avoiders – Web users who preferin-person shopping experiences (16 percent).
- Technology Muddlers – users who, due to lower computerliteracy, spend little time online and display a low level of interest inexpanding their Internet skills (20 percent).
- Fun Seekers – people who use the Web forentertainment, but not for purchasing because of security and privacy issuesand a relatively low-income level (12 percent).
Although one study pointed to how much Internet users reflect the average person and the other sought to categorize Internet users into profile groups, both studies offered insights from which e-tailers could benefit.
For instance, Adventurous Explorers are willing and ready to spread the word about their positive online experiences, and e-tailers might consider providing easy ways for them to do so.
Suspicious Learners, on the other hand, could benefit from easier-to-use shopping interfaces and more support. Technology Muddlers probably cannot be won over, so marketers should save their efforts for more promising prospects.
Social CRMSee all Social CRM