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Advanced Voice Response Tech Leading to Improved CX

NICE Platform Answers Call for Hyper-Personal CX Tools

Call Center Culture Can Make or Break Your Customer Experience

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5 Ways Chief Customer Officers Can Drive Net Revenue Retention

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

Better Insights Improve Customer Journeys

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Metaverse Marketing Offers New Approach To Utilizing Customer Data

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

How Merchants Can Better Battle Chargebacks and Fraud

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Managing Google's Algorithm Updates

4 Tips To Attract a Younger Customer Base

Piecing Together the Supply Chain Puzzle

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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032

Reports Warn of Worsening Warfare From Cyber Criminals in 2022

Consumer Activism Will Steer Brand Focus in 2022

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Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

Bots Skew Marketing Analytics, Cost Businesses Millions

Belly Up to the Bar With First-Ever Digital Booze Card

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Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Practical Ideas To Make Money With Software

Managing the Inevitable Reality of E-Commerce Returns

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Looking for Love Online? Advice To Protect Your Wallet

Digital Clienteling Platform Breathes Life Into Live Commerce

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

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The Sustainable Customer

The Great Upgrade

CRM's Pressing Platform Problems

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Sales Software Vendor Satisfaction Leaders Revealed

Tech Real Estate Grab Headed to a Small Town Near You

The Great Re...tirement

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Dreamforce NYC Was Un-CRM-Like and That's Okay

This Year in CRM

Freshworks Brings New Tech Stack To Power Startups