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Call Center Conundrums and How To Achieve Meaningful Customer Interactions

Advanced Voice Response Tech Leading to Improved CX

NICE Platform Answers Call for Hyper-Personal CX Tools

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Knowledge Management: The Silent Star of Modern Service

Oracle Service Empowers Organizational Growth With Automation

How Oracle’s Digital-First Service Drives Sustainable Differentiation

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Sports Betting Platforms Gambling With Substandard CX

Metaverse Marketing Offers New Approach To Utilizing Customer Data

Remote Work Transformation Calls for Prioritizing Employee Tech Choices

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How AP Automation Bolsters Supplier and Customer Relationships

Managing Google's Algorithm Updates

4 Tips To Attract a Younger Customer Base

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Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032

Piecing Together the Supply Chain Puzzle

Consumer Activism Will Steer Brand Focus in 2022

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Zoho Consolidates Marketing Functions

Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

Bots Skew Marketing Analytics, Cost Businesses Millions

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5 Ways Chief Customer Officers Can Drive Net Revenue Retention

Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns

Practical Ideas To Make Money With Software

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Looking for Love Online? Advice To Protect Your Wallet

Digital Clienteling Platform Breathes Life Into Live Commerce

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

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Have We Forgotten How To Sell?

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

Spreadsheet Mishigas

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Digital Skills Front and Center

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Sales Software Vendor Satisfaction Leaders Revealed

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Tech Real Estate Grab Headed to a Small Town Near You

Dreamforce NYC Was Un-CRM-Like and That's Okay

This Year in CRM