CRM Report: Juno Pegs IslandData for E-Mail Support

Juno Online Services (Nasdaq: JWEB), the world’s second largest ISP, said Monday it has selected IslandData to be its primary e-mail support tool.

The Carlsbad, California-based IslandData provides its e-mail support tool to Adobe, AltaVista, Apple, Canon, Hewlett-Packard, Novell and a host of other companies.

With 9.4 million registered accounts, Juno said it selected IslandData’s ExpressResponse tool to deliver e-mail responses to its customers more effectively and cheaply than the manual method. The company cited figures predicting that customer service e-mail messages will reach one billion a month industry-wide by the end of the year.

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