How To

When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...

One of the fundamental choices that an e-commerce retailer must make is the platform they use to sell their goods and services, because it's not just a store -- it's a place to connect with customers and create a sense of the brand. We spoke with several e-commerce experts to get their take on how r...

HOW TO

Bolt-On Security the Linux Way

In this piece, I aim to provide a range of simple but effective options for encrypting a small number of files. In particular, these options are salient for use cases like tax filing, where users are sending sensitive documents to recipients with an unknown degree of technical proficiency. Fond as I...

Picking the ideal Linux distribution takes research and planning. Not because Linux is a challenge. Rather, the Linux OS offers a seemingly unending selection of distributions to meet general computing as well as special needs for enterprise, SMBs, and personal use. Deciding which distribution of Li...

In spite of being a beloved companion to computer hobbyists the world over, the Raspberry Pi doesn't get enough credit. In fact, single-board computers of all stripes haven't gotten their due -- I just happen to have a Raspberry Pi. It was upon casting a stray glance into the corner of my room where...

For the majority of consumers, cutting the cable TV cord is a mixed bag for a variety of reasons. The big misconception is that you will drastically lower your cable bill. That is not the case unless you can also pickup free TV reception from an antenna. Otherwise, you will need to use a video strea...

This piece is a demonstration of one means of setting up file-level encryption which is widely available for Linux desktop users. To offer a similar encryption scheme to as many users as possible, we'll walk through how to use fscrypt to create an encrypted filesystem. While simple, fscrypt offers m...

To deliver exceptional customer experiences at-scale, retailers need to have their finger on the pulse of changing consumer expectations. Modern consumers expect checkout to be seamless and safe, no matter the digital channel or their geographic location. Let's look at best practices that retailers ...

With hurricane season in full bloom and the additional prospect of natural disasters, the importance for companies to have disaster data plans in place is paramount. TechNewsWorld discussed disaster preparedness with a panel of IT experts. Check out their recommendations -- and make sure that you ha...

HOW TO

Back to the RSS Future

For understandable reasons, people feel worn down by the volume and composition of the media coming at them. This fatigue stems from a few compounding factors. There is a strong perception that the character of the information presented by the media is warped by highly polarized players. Nearly two-...

Does flaky Internet connectivity have you scrounging for solutions? The COVID-19 pandemic increased our demand for Internet service due to working from home, online learning for kids, and video conferencing with colleagues and family members. For many people stuck at home, Internet connectivity issu...

In theory, all you need is a shiny new router for hassle-free wireless connections in your home or small office. Yet in practice, your wireless reception often will be plagued with interference issues. Interference can cause slow delivery, higher latency than hardwired connections, frequent disconne...

Cracked or broken mobile device screens can be costly to fix, but a few inexpensive do-it-yourself strategies can eliminate a repair shop visit and salvage your tablet or phone. It is relatively easy and cheap to replace the glass on a phone once you get the hang of it. Tablets are a bit more involv...

Chromebooks with the right stuff inside now are able to install and run a complete Linux experience with the KDE desktop without giving up the Chrome OS on the same device. It is not yet flawless, but it does create a hybrid computing platform that lets Linux and Android apps coexist on top of the C...

How often do you receive an email that you suspect is fraudulent?
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