Artificial Intelligence

Having trouble understanding that person at the end of the support line you’ve called to get some customer service? A Silicon Valley company wants to make those kinds of problems a thing of the past

Automation will claim more than 11 million U.S. jobs over the next decade, according to a new report by Forrester. That's the bad news. The good news is that at the same time automation will create 9.63 million new jobs, for a net job loss for the period of 1.42 million jobs. The report noted that f...

Canonical is pushing the limits to automate the full lifecycle of feature engineering, training, and release workflows for machine learning models with its MLOps platform Charmed Kubeflow 1.4. The new free release enables data science teams to securely collaborate on AI/ML innovation on any cloud, f...

This decade is going to be known for both an unprecedented amount of change and a lot of companies and people suddenly discovering that the road they were on dead-ended. Let's talk about a some of these upcoming disruptions. Then we'll close with the product of the week, a head-mounted display that ...

Bias in AI systems can result in significant losses to companies, according to a new survey by an enterprise AI company. Thirty-six percent of companies revealed they had suffered losses due to AI bias in one or several algorithms, noted a DataRobot survey of over 350 U.S. and U.K. technologists

It is safe to say that all e-commerce platforms should feature trendy product offerings, crawlable and mobile-friendly site architecture, and ensuring 24/7 customer service. But above all else, having a strong on-site search could be one of the biggest factors in retaining customers and boosting rev...

OPINION

When the Metaverse Comes to Life

The Metaverse and tools like Nvidia's Omniverse will not only have a massive impact on lower-cost and far better movie graphics, but also our ability to translate what is in our imaginations to real-world events and lay a stronger foundation for everything; from more-realistic games to digital immor...

Most of the cameras and sensors rolling out en masse are not mobile. Still, they're not wired, which means Qualcomm's market-leading connectivity technology is becoming more critical than the processors in these devices which increasingly use cloud processing power. Let's talk about this trend and w...

Nvidia is building a focused supercomputer tasked with creating Earth 2, a full-on global 3D metaverse simulation of the Earth to predict climate change more accurately. Let's talk about Earth 2 this week. We'll then close with the product of the week, a new workstation service from HP that potenti...

Microsoft on Oct. 29 once again surpassed Apple to take the top spot as the most valuable publicly traded company in the world. This week let's talk about why Microsoft is so well balanced and deserving of the top honors. Then we'll close with the product of the week, the AMD Radeon RX 6600 graphics...

Microsoft's announcement of its two new metaverse apps comes on the heels of Facebook announcing a name change to Meta, a sign that it sees building out the metaverse as the key to its future success. "It's a hot topic, so Microsoft jumped on the attention that Meta-the-company has been getting," ob...

This is not good. A new report commissioned by Replicant tells a story of customers frustrated when service fails or is way too slow. That's not new -- and Replicant is not the only vendor to ring the alarm. For many years Oracle has reminded vendors that one bad service encounter is enough to make ...

Canonical has released Ubuntu 21.10, Impish Indri. The new version of its flagship OS has a heavy focus on cloud-native, AI/ML, and Ubuntu developers on Windows. This is not a major distro upgrade. Nonetheless, Ubuntu 21.10 does play catch up with the latest Wayland improvements and GNOME 40 -- fina...

When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...

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