When a complex need arises, customers expect to be connected to a well-prepared agent who can quickly resolve the situation. That fix must be applied in a way that leaves both the customer and agent feeling great about the outcome. Fortunately, the technologies now exist that allow contact centers t...

Last week at Lenovo Tech World 2021, the company announced a vision for a wearable solution that could not only transform how we work, but where we work. Let's talk about this new wave that Lenovo is driving. Then we'll close with my product of the week, the new ThinkReality A3 Smart Glasses.

Esports has grown into a major industry that shows no signs of slowing momentum. Indeed, the esports ecosystem is on pace this year to surpass $1 billion in revenue for the first time. We spoke with several esports aficionados to hear what they had to say about the evolution of esports, what's drivi...

YouTube has taken a backseat to TikTok when it comes to average engagement with Android users, according to a report from a mobile market watcher. During the 11-month period between August 2020 and June 2021, TikTok's Android app has surpassed YouTube in the United States in the average monthly time...

Organizations are taking advantage of online learning platforms to provide fast and cost-effective knowledge transfer, to and from anywhere in the world. We spoke with several experts in the field of learning management systems to get a sense for what's happening with e-learning in the business sphe...

The next generation of iPhones expected to be launched in September will include support for satellite communication, according to numerous news reports based on a research note released by insightful Apple analyst Ming-Chi Kuo. He predicted in the note that Apple will include hardware in the iPhone...

What if we applied the military's capacity to build "weapons" to save people from natural disasters? Let's talk about some of the inventions that could be used to make us all safer, and switch our focus from harming to helping. We'll close with the product of the week, arguably the coolest Tesla-lik...

Imagine finding out that your neighbor's identity was stolen and their life savings cleaned out by criminals who entered through their 'smart' washing machine. Ridiculous, you say? Well, have you checked your home Wi-Fi network lately? You might have several connected household gadgets and other dev...

Today the Linux community is estimated to be 86 million users strong. It has become the backbone of large enterprises and is installed in government systems and embedded in devices worldwide. As people around the world celebrate and discuss 30 years of Linux, the focus, rightly so, is on supercomput...

To fix the problem Facebook is trying to solve requires — and this is where the irony comes in — a social network, which Facebook’s collaboration failure showcases it is not.

With more amounts of data to manage, organize, and make sense of, robotic processes are becoming increasingly valuable to businesses seeking to save time and be more efficient. It's here that RPA comes into play and has become an important component to businesses operations and serving customers.

The probe, to be conducted by the NHTSA's Office of Defects Investigation, will evaluate the Autopilot systems in Tesla Models Y, X, S, and 3, for the years 2014 through 2021. Technologies and methods used to monitor, assist, and enforce a driver's engagement with driving during Autopilot operation ...

OPINION

Autonomous Driving’s Missing Link

Autonomous driving now forms the core of most of the efforts to create autonomous robotics. However, up until now there's been one rarely talked about but critical problem that remains unsolved: What do we do with those things that will share the roads with these self-driving cars and trucks that ar...

People are freaking out about reports of NSO Group's Pegasus surveillance tool being used to spy on journalists, political dissidents, and other opponents of regimes worldwide. It's disheartening, and worth discussing. But why are we shocked? In Pegasus' case, the game theory is clear: some company ...

Which most influences your decision to accept a LinkedIn invite from a stranger?
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