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SAS' IntelliVisor For Financial Services is a new Web analytics system, available via an application service provider (ASP) model, that enables users to harness the powers of prediction to anticipate online customers' next moves ...

Apropos Technology is making a move to expand beyond the mid-market and sell to larger customers with the release of version 6 of its Interaction Management Suite. Due to debut in late June, the beefed-up application will provide upgrades for customization, integration, reporting and analytics capabilities and will be fully J2EE-compliant ...

MicroStrategy says its 7i release has both the brains and the brawn large enterprises need to perform a comprehensive array of business-intelligence tasks. Chief operating officer Sanju Bansal describes the technology as "industrial strength" because it integrates five "styles of business intelligence" into a single platform. It is the only company to do so, he told CRM Buyer Magazine...

In a sluggish economic climate, productivity is paramount, and a relatively new technology designed to optimize it -- employee relationship management -- is gaining market strength. One such tool is Workbrain's ERM 3: By automating labor- and time-intensive, paper-based processes, it is designed to empower large enterprises to lower costs and increase efficiency...

Qualte XL is a Web-based customer-support application that offers such features as "smart" e-mail, self-building knowledge bases, problem ticketing, escalation and customer-support databases. Touting its fast deployment and low total cost of ownership, Qualte says the self-service software is designed to remedy major pain points for small to mid-size companies.

Saratoga Systems' iAvenue is a comprehensive CRM suite designed to integrate front- and back-office operations with sales activities -- in real-time -- for mid-size to large customers. Company executives say the suite can run on Windows or on the Web with remote-access capability ...

Axonom's PowerTrak V6.0 CRM technology places the company firmly within the .NET mid-tier marketplace. Designed to operate on top of Microsoft's CRM platform, PowerTrak addresses three vertical sectors: wealth management, nonprofit and association management, and high-tech. ...

Best Software's QuickStart is designed to help beginning CRM users quickly clear the initial hurdles that accompany any enterprise application deployment. The company's strategy is to home in on small and mid-size customers embarking on front-office automation projects or larger companies piloting the use of CRM for projects downstream. ...

When S1 began dabbling in CRM a few years ago, enterprise software for financial services applications was already the company's forte. At the time, the company had elements of CRM -- such as Internet-based products for targeted marketing and portal capabilities -- woven into its enterprise software. ...

Oncontact Software's client-management software (CMS) offering, tailored for the mid-market, promises comprehensive functionality in a simple package. The company's director of business development, Tim Vertz, sums up Oncontact's message in four words: "One solution, one price." Users can manage sales, marketing and customer service strategies with a single software suite. "Everything is only one click away," Vertz told CRM Buyer.

J.D. Edwards is one step closer to offering a fully collaborative supply chain application for midmarket customers with the launch Wednesday of its demand-forecasting module. The first component of the company's upcoming Supply Chain Management 9.0, the new tool analyzes historical data and applies advanced algorithms to predict future sales ...

E-mail was the first electronic channel for addressing customer queries, and Kana has been active in that space since the application's early days in the late 1990s. Kana designed its Response 7.5 e-mail management system to help global enterprises respond quickly and efficiently to customer queries while keeping human interactions to a minimum ...

Although diversity can certainly make life more interesting, chances are that companies with too many different IT systems are longing for more uniformity. Enter SAP Enterprise Portal, bringing together different applications, information and services through a single access point to overcome an all-too-familiar challenge. ...