CRM Buyer https://www.crmbuyer.com?rss=1 News and Information for CRM System Purchasers Tue, 31 Mar 2026 12:00:56 +0000 en hourly 1 AI in Customer Service: Efficiency Gains, Workflows Still Fractured https://www.crmbuyer.com/story/ai-in-customer-service-efficiency-gains-workflows-still-fractured-177618.html?rss=1 https://www.crmbuyer.com/story/ai-in-customer-service-efficiency-gains-workflows-still-fractured-177618.html#respond Tue, 31 Mar 2026 12:00:56 +0000 https://www.crmbuyer.com/?p=177618 Customer service agent working across multiple dashboards and systems on dual monitorsAI is helping customer service teams work faster, but poor coordination between systems is preventing those gains from reducing workloads. The post AI in Customer Service: Efficiency Gains, Workflows Still Fractured appeared first on CRM Buyer.]]> Customer service agent working across multiple dashboards and systems on dual monitorsAI is helping customer service teams work faster, but poor coordination between systems is preventing those gains from reducing workloads. The post AI in Customer Service: Efficiency Gains, Workflows Still Fractured appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/ai-in-customer-service-efficiency-gains-workflows-still-fractured-177618.html/feed?rss=1 0 Enterprises Are Trading ‘Press One’ for CRM-Native AI Agents https://www.crmbuyer.com/story/enterprises-are-trading-press-one-for-crm-native-ai-agents-177614.html?rss=1 https://www.crmbuyer.com/story/enterprises-are-trading-press-one-for-crm-native-ai-agents-177614.html#respond Thu, 26 Mar 2026 13:00:46 +0000 https://www.crmbuyer.com/?p=177614 Smartphone displaying AI voice waveform with digital interface elements in a business meeting settingThe shift from IVR to CRM-native AI agents is turning enterprise phone calls into programmable workflows that automate outreach, capture data, and streamline follow-up. The post Enterprises Are Trading ‘Press One’ for CRM-Native AI Agents appeared first on CRM Buyer.]]> Smartphone displaying AI voice waveform with digital interface elements in a business meeting settingThe shift from IVR to CRM-native AI agents is turning enterprise phone calls into programmable workflows that automate outreach, capture data, and streamline follow-up. The post Enterprises Are Trading ‘Press One’ for CRM-Native AI Agents appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/enterprises-are-trading-press-one-for-crm-native-ai-agents-177614.html/feed?rss=1 0 AI Is Forcing Companies to Rethink Employee Experience https://www.crmbuyer.com/story/ai-is-forcing-companies-to-rethink-employee-experience-177608.html?rss=1 https://www.crmbuyer.com/story/ai-is-forcing-companies-to-rethink-employee-experience-177608.html#respond Thu, 12 Mar 2026 13:00:06 +0000 https://www.crmbuyer.com/?p=177608 Overwhelmed office worker surrounded by multiple workplace software dashboards and notifications illustrating digital workplace overloadEmployees often spend as much time navigating workplace software as doing their jobs. In this Q&A, Unily Principal Kaz Hassan explains how AI could help companies reset employee experience. The post AI Is Forcing Companies to Rethink Employee Experience appeared first on CRM Buyer.]]> Overwhelmed office worker surrounded by multiple workplace software dashboards and notifications illustrating digital workplace overloadEmployees often spend as much time navigating workplace software as doing their jobs. In this Q&A, Unily Principal Kaz Hassan explains how AI could help companies reset employee experience. The post AI Is Forcing Companies to Rethink Employee Experience appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/ai-is-forcing-companies-to-rethink-employee-experience-177608.html/feed?rss=1 0 CIQ Collapses the Gap Between AI Training and CRM https://www.crmbuyer.com/story/ciq-collapses-the-gap-between-ai-training-and-crm-177603.html?rss=1 https://www.crmbuyer.com/story/ciq-collapses-the-gap-between-ai-training-and-crm-177603.html#respond Mon, 02 Mar 2026 14:00:47 +0000 https://www.crmbuyer.com/?p=177603 data center systems engineerCIQ’s Fuzzball Service Endpoints connects AI training and CRM deployment in a portable Linux workflow designed to maintain performance and data control. The post CIQ Collapses the Gap Between AI Training and CRM appeared first on CRM Buyer.]]> data center systems engineerCIQ’s Fuzzball Service Endpoints connects AI training and CRM deployment in a portable Linux workflow designed to maintain performance and data control. The post CIQ Collapses the Gap Between AI Training and CRM appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/ciq-collapses-the-gap-between-ai-training-and-crm-177603.html/feed?rss=1 0 Visual API: The Next Great CRM Asset Is Automated Imagery https://www.crmbuyer.com/story/visual-api-the-next-great-crm-asset-is-automated-imagery-177601.html?rss=1 https://www.crmbuyer.com/story/visual-api-the-next-great-crm-asset-is-automated-imagery-177601.html#respond Tue, 17 Feb 2026 14:00:01 +0000 https://www.crmbuyer.com/?p=177601 Mobile ecommerce interface showing product imagery used in a smartphone retail workflowAutomated imagery is emerging as a core CRM asset, helping SMBs standardize visuals, reduce friction, and strengthen retention across mobile-first retail channels. The post Visual API: The Next Great CRM Asset Is Automated Imagery appeared first on CRM Buyer.]]> Mobile ecommerce interface showing product imagery used in a smartphone retail workflowAutomated imagery is emerging as a core CRM asset, helping SMBs standardize visuals, reduce friction, and strengthen retention across mobile-first retail channels. The post Visual API: The Next Great CRM Asset Is Automated Imagery appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/visual-api-the-next-great-crm-asset-is-automated-imagery-177601.html/feed?rss=1 0 CRM-Integrated Loyalty Closes the Inactivity Gap With AI https://www.crmbuyer.com/story/crm-integrated-loyalty-closes-the-inactivity-gap-with-ai-177598.html?rss=1 https://www.crmbuyer.com/story/crm-integrated-loyalty-closes-the-inactivity-gap-with-ai-177598.html#respond Tue, 10 Feb 2026 14:00:20 +0000 https://www.crmbuyer.com/?p=177598 Customer engaging with a digital interface, representing attention and behavioral signals often missed by traditional loyalty systemsBrevo’s 2026 Smart Loyalty Guide makes the case for CRM-integrated loyalty that uses AI to close the inactivity gap. The post CRM-Integrated Loyalty Closes the Inactivity Gap With AI appeared first on CRM Buyer.]]> Customer engaging with a digital interface, representing attention and behavioral signals often missed by traditional loyalty systemsBrevo’s 2026 Smart Loyalty Guide makes the case for CRM-integrated loyalty that uses AI to close the inactivity gap. The post CRM-Integrated Loyalty Closes the Inactivity Gap With AI appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/crm-integrated-loyalty-closes-the-inactivity-gap-with-ai-177598.html/feed?rss=1 0 Silent Churn Is the Biggest Customer Support Risk https://www.crmbuyer.com/story/silent-churn-is-the-biggest-customer-support-risk-177596.html?rss=1 https://www.crmbuyer.com/story/silent-churn-is-the-biggest-customer-support-risk-177596.html#respond Thu, 05 Feb 2026 14:00:54 +0000 https://www.crmbuyer.com/?p=177596 Customer encountering unresolved friction during an online interactionSilent churn is the biggest risk customer support teams rarely see. Agentic AI is emerging as a way to detect friction early and protect revenue without losing the human touch. The post Silent Churn Is the Biggest Customer Support Risk appeared first on CRM Buyer.]]> Customer encountering unresolved friction during an online interactionSilent churn is the biggest risk customer support teams rarely see. Agentic AI is emerging as a way to detect friction early and protect revenue without losing the human touch. The post Silent Churn Is the Biggest Customer Support Risk appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/silent-churn-is-the-biggest-customer-support-risk-177596.html/feed?rss=1 0 How AI Lets Brands Rehearse the Customer Experience Before Launch https://www.crmbuyer.com/story/how-ai-lets-brands-rehearse-the-customer-experience-before-launch-177592.html?rss=1 https://www.crmbuyer.com/story/how-ai-lets-brands-rehearse-the-customer-experience-before-launch-177592.html#respond Wed, 28 Jan 2026 15:00:35 +0000 https://www.crmbuyer.com/?p=177592 simulated customer journey layered over a physical retail environmentMore than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse customer experiences too risky, costly, or complex to try in the real world. The post How AI Lets Brands Rehearse the Customer Experience Before Launch appeared first on CRM Buyer.]]> simulated customer journey layered over a physical retail environmentMore than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse customer experiences too risky, costly, or complex to try in the real world. The post How AI Lets Brands Rehearse the Customer Experience Before Launch appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/how-ai-lets-brands-rehearse-the-customer-experience-before-launch-177592.html/feed?rss=1 0 Workbooks Takes On CRM Giants With Plain-English AI https://www.crmbuyer.com/story/workbooks-takes-on-crm-giants-with-plain-english-ai-177589.html?rss=1 https://www.crmbuyer.com/story/workbooks-takes-on-crm-giants-with-plain-english-ai-177589.html#respond Mon, 19 Jan 2026 14:00:33 +0000 https://www.crmbuyer.com/?p=177589 AI-enabled CRM dashboard with data and analytics panels on a laptop screen.Workbooks is betting that plain-English AI agents can help mid-market teams overcome CRM friction faster than enterprise-heavy platforms. The post Workbooks Takes On CRM Giants With Plain-English AI appeared first on CRM Buyer.]]> AI-enabled CRM dashboard with data and analytics panels on a laptop screen.Workbooks is betting that plain-English AI agents can help mid-market teams overcome CRM friction faster than enterprise-heavy platforms. The post Workbooks Takes On CRM Giants With Plain-English AI appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/workbooks-takes-on-crm-giants-with-plain-english-ai-177589.html/feed?rss=1 0 Why Integrating Phone and CRM Systems Unlocks Better AI https://www.crmbuyer.com/story/why-integrating-phone-and-crm-systems-unlocks-better-ai-177587.html?rss=1 https://www.crmbuyer.com/story/why-integrating-phone-and-crm-systems-unlocks-better-ai-177587.html#respond Thu, 15 Jan 2026 13:00:35 +0000 https://www.crmbuyer.com/?p=177587 CRM dashboard showing integrated phone, email, and SMS channelsAI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first gives agents and automation the data needed to route calls faster and personalize service. The post Why Integrating Phone and CRM Systems Unlocks Better AI appeared first on CRM Buyer.]]> CRM dashboard showing integrated phone, email, and SMS channelsAI won’t fix customer experience if phone systems and CRM platforms don’t share real-time context. Integrating them first gives agents and automation the data needed to route calls faster and personalize service. The post Why Integrating Phone and CRM Systems Unlocks Better AI appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/why-integrating-phone-and-crm-systems-unlocks-better-ai-177587.html/feed?rss=1 0