https://www.crmbuyer.com?rss=1 News and Information for CRM System Purchasers Mon, 10 Aug 2026 13:00:08 +0000 en hourly 1 https://www.crmbuyer.com/story/can-ai-native-platforms-fix-fragmented-enterprise-cx-177685.html?rss=1 https://www.crmbuyer.com/story/can-ai-native-platforms-fix-fragmented-enterprise-cx-177685.html#respond Mon, 10 Aug 2026 13:00:08 +0000 https://www.crmbuyer.com/?p=177685 The next phase of enterprise CX may depend less on replacing human agents than on giving people and AI the same view of the customer. The post Can AI-Native Platforms Fix Fragmented Enterprise CX? appeared first on CRM Buyer.]]> The next phase of enterprise CX may depend less on replacing human agents than on giving people and AI the same view of the customer. The post Can AI-Native Platforms Fix Fragmented Enterprise CX? appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/can-ai-native-platforms-fix-fragmented-enterprise-cx-177685.html/feed?rss=1 0 https://www.crmbuyer.com/story/record-martech-spend-is-failing-cx-177681.html?rss=1 https://www.crmbuyer.com/story/record-martech-spend-is-failing-cx-177681.html#respond Thu, 30 Jul 2026 12:00:37 +0000 https://www.crmbuyer.com/?p=177681 More martech isn't fixing customer experience. Experts explain why organizational silos, not technology gaps, are preventing brands from delivering seamless customer journeys. The post Record Martech Spend Is Failing CX appeared first on CRM Buyer.]]> More martech isn't fixing customer experience. Experts explain why organizational silos, not technology gaps, are preventing brands from delivering seamless customer journeys. The post Record Martech Spend Is Failing CX appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/record-martech-spend-is-failing-cx-177681.html/feed?rss=1 0 https://www.crmbuyer.com/story/ai-agents-force-crm-vendors-to-rethink-their-platforms-177679.html?rss=1 https://www.crmbuyer.com/story/ai-agents-force-crm-vendors-to-rethink-their-platforms-177679.html#respond Wed, 22 Jul 2026 12:00:37 +0000 https://www.crmbuyer.com/?p=177679 As AI agents become more autonomous, legacy CRM vendors face growing pressure to modernize platform architecture and reconsider long-standing SaaS licensing models built around human users. The post AI Agents Force CRM Vendors to Rethink Their Platforms appeared first on CRM Buyer.]]> As AI agents become more autonomous, legacy CRM vendors face growing pressure to modernize platform architecture and reconsider long-standing SaaS licensing models built around human users. The post AI Agents Force CRM Vendors to Rethink Their Platforms appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/ai-agents-force-crm-vendors-to-rethink-their-platforms-177679.html/feed?rss=1 0 https://www.crmbuyer.com/story/voice-ai-takes-over-workflows-not-crm-177676.html?rss=1 https://www.crmbuyer.com/story/voice-ai-takes-over-workflows-not-crm-177676.html#respond Tue, 21 Jul 2026 12:00:23 +0000 https://www.crmbuyer.com/?p=177676 Employees may soon stop working in CRM altogether as voice AI captures conversations, updates records, and automates workflows behind the scenes. The post Voice AI Takes Over Workflows, Not CRM appeared first on CRM Buyer.]]> Employees may soon stop working in CRM altogether as voice AI captures conversations, updates records, and automates workflows behind the scenes. The post Voice AI Takes Over Workflows, Not CRM appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/voice-ai-takes-over-workflows-not-crm-177676.html/feed?rss=1 0 https://www.crmbuyer.com/story/beyond-the-rebrand-how-sugarai-wants-crm-to-drive-action-177668.html?rss=1 https://www.crmbuyer.com/story/beyond-the-rebrand-how-sugarai-wants-crm-to-drive-action-177668.html#respond Thu, 09 Jul 2026 18:13:05 +0000 https://www.crmbuyer.com/?p=177668 SugarAI is building AI-driven revenue intelligence by combining CRM and ERP data to help sales teams identify opportunities and act more effectively. The post Beyond the Rebrand: How SugarAI Wants CRM to Drive Action appeared first on CRM Buyer.]]> SugarAI is building AI-driven revenue intelligence by combining CRM and ERP data to help sales teams identify opportunities and act more effectively. The post Beyond the Rebrand: How SugarAI Wants CRM to Drive Action appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/beyond-the-rebrand-how-sugarai-wants-crm-to-drive-action-177668.html/feed?rss=1 0 https://www.crmbuyer.com/story/satisfied-cx-leaders-still-looking-for-new-vendors-177661.html?rss=1 https://www.crmbuyer.com/story/satisfied-cx-leaders-still-looking-for-new-vendors-177661.html#respond Tue, 23 Jun 2026 13:00:27 +0000 https://www.crmbuyer.com/?p=177661 CX leaders report high satisfaction with outsourcing providers, yet many are considering a change as AI adoption exposes gaps in modernization, strategic guidance, and operational execution. The post Satisfied CX Leaders Still Looking for New Vendors appeared first on CRM Buyer.]]> CX leaders report high satisfaction with outsourcing providers, yet many are considering a change as AI adoption exposes gaps in modernization, strategic guidance, and operational execution. The post Satisfied CX Leaders Still Looking for New Vendors appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/satisfied-cx-leaders-still-looking-for-new-vendors-177661.html/feed?rss=1 0 https://www.crmbuyer.com/story/how-to-build-an-ai-native-sales-strategy-without-perfect-crm-data-177659.html?rss=1 https://www.crmbuyer.com/story/how-to-build-an-ai-native-sales-strategy-without-perfect-crm-data-177659.html#respond Mon, 15 Jun 2026 21:45:19 +0000 https://www.crmbuyer.com/?p=177659 Companies don't need perfect CRM data to benefit from AI. Research suggests success depends more on process discipline, focused use cases, and organizational readiness than pristine datasets. The post How to Build an AI-Native Sales Strategy Without Perfect CRM Data appeared first on CRM Buyer.]]> Companies don't need perfect CRM data to benefit from AI. Research suggests success depends more on process discipline, focused use cases, and organizational readiness than pristine datasets. The post How to Build an AI-Native Sales Strategy Without Perfect CRM Data appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/how-to-build-an-ai-native-sales-strategy-without-perfect-crm-data-177659.html/feed?rss=1 0 https://www.crmbuyer.com/story/the-silent-cx-red-flags-driving-customers-away-177656.html?rss=1 https://www.crmbuyer.com/story/the-silent-cx-red-flags-driving-customers-away-177656.html#respond Wed, 10 Jun 2026 13:00:16 +0000 https://www.crmbuyer.com/?p=177656 Brands may be unknowingly creating customer experience red flags through disconnected support, poor communication, and automation that lacks empathy. The post The Silent CX Red Flags Driving Customers Away appeared first on CRM Buyer.]]> Brands may be unknowingly creating customer experience red flags through disconnected support, poor communication, and automation that lacks empathy. The post The Silent CX Red Flags Driving Customers Away appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/the-silent-cx-red-flags-driving-customers-away-177656.html/feed?rss=1 0 https://www.crmbuyer.com/story/coevera-bets-on-open-source-mcp-to-challenge-crm-conventions-177654.html?rss=1 https://www.crmbuyer.com/story/coevera-bets-on-open-source-mcp-to-challenge-crm-conventions-177654.html#respond Mon, 08 Jun 2026 13:00:01 +0000 https://www.crmbuyer.com/?p=177654 Coevera is challenging conventional CRM thinking with an open-source MCP strategy focused on interoperability, flexibility, and salesperson support. The post Coevera Bets on Open-Source MCP to Challenge CRM Conventions appeared first on CRM Buyer.]]> Coevera is challenging conventional CRM thinking with an open-source MCP strategy focused on interoperability, flexibility, and salesperson support. The post Coevera Bets on Open-Source MCP to Challenge CRM Conventions appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/coevera-bets-on-open-source-mcp-to-challenge-crm-conventions-177654.html/feed?rss=1 0 https://www.crmbuyer.com/story/consumers-turn-to-ai-for-judgment-free-support-177652.html?rss=1 https://www.crmbuyer.com/story/consumers-turn-to-ai-for-judgment-free-support-177652.html#respond Wed, 03 Jun 2026 13:00:41 +0000 https://www.crmbuyer.com/?p=177652 For some consumers, AI offers a more comfortable way to ask sensitive questions, challenging traditional assumptions about trust and customer support. The post Consumers Turn to AI for Judgment-Free Support appeared first on CRM Buyer.]]> For some consumers, AI offers a more comfortable way to ask sensitive questions, challenging traditional assumptions about trust and customer support. The post Consumers Turn to AI for Judgment-Free Support appeared first on CRM Buyer.]]> https://www.crmbuyer.com/story/consumers-turn-to-ai-for-judgment-free-support-177652.html/feed?rss=1 0