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Microsoft Ignite and Dominating the Future of Tech the Right Way
September 28, 2020
At Microsoft Ignite last week, the breadth and focus that Microsoft demonstrated were arguably well beyond what any other company is capable of doing. This lesson is worth remembering because Microsoft, unlike its peers facing antitrust action, is showing how to become powerful without becoming a threat. The result is far more powerful and far less risky than the company's prior path.
Nvidia + Arm Will Dramatically Change the Technology Landscape
September 21, 2020
Nvidia last week announced they are buying Arm, which will result in some exciting changes. This merger will open up opportunities for the company to create new, innovative, and compelling products across the technology ecosystem. Let's talk about that this week, and we'll close with my product of the week -- a new business class notebook from HP, the EliteBook 840 G7.
Microsoft Surface Duo: Rethinking the Smartphone
September 14, 2020
For many of us a phone should predominantly be a way to communicate and aid productivity, as opposed to being a device of distractions. Though we communicate far differently these days, and the apps we use to communicate seem to prefer larger screens. This brings us to Microsoft's Surface Duo, which has twin screens and is very different from the foldable phones with which it will compete.
Applying AI to Bring a 'Better You' to Video Meetings
September 7, 2020
The fact is that people tend to judge us by our appearance. For a lot of folks on video calls, that appearance has degraded sharply this year. Wrinkled clothing, no makeup, partial beards, hair on men down to their shoulders, and work locations that are sloppy, dingy and dark. These all have become everyday experiences on video calls. A few vendors recently showcased new tech to address how we look and sound in online meetings.
25-Year Anniversary: How Windows 95 Forever Changed Personal Computing
August 31, 2020
Last week was the 25th anniversary of the biggest and most critical launch in computing history. The year running up to the Windows 95 launch was a fantastic mix of media showcases, previews, speculation and excitement. From the standpoint of demand, nothing that preceded the product even came close; and since then only Apple has been able to drive the same level of excitement.
How Wing Is Plowing the Field for Drone Delivery
August 24, 2020
One of the enormous changes coming to us that has accelerated significantly of late is drone delivery, which promises to provide more speedy fulfillment of online orders. First for small items like meals and medicines, and eventually for larger items -- and even people. Still, drone delivery has some challenges to overcome.
The Critical Nature of Qualcomm's Appellate Court Win
August 17, 2020
Last week Qualcomm won its appeal long after settling with Apple, after Apple allegedly got caught fabricating evidence. This decision is critical to the long-term position of the U.S. in the technology market, and showcases that the U.S. legal system, while clearly under a lot of stress, still works.
Anatomy of Failure: Why It's Problematic That Zuckerberg Is the Least Trusted Big Tech CEO
August 10, 2020
Last week we ran a survey asking people which of the CEOs that were questioned by Congress last month is the most trustworthy. Facebook's Mark Zuckerberg took the dubious prize for last place. Tim Cook of Apple was voted the most trustworthy. There shouldn't be any competition; Facebook has the tools and information access to assure it is beloved. Yet Apple, which doesn't have anywhere near that level of reach nor engagement, has a far better image. Let's talk about ironic incompetence.
Is the Gartner Magic Quadrant Obsolete?
August 5, 2020
Once upon a time, it seemed no organization had its finger on the pulse of technology more than research consulting firm Gartner. Global corporations, technology companies, and the investment community have trusted Gartner for insights and analysis across a range of market sectors. But today, that leading position has eroded, and the merits of one of the company's most widely known and used tools, the "Magic Quadrant," has lost its relevance.
Congress vs. Big Tech: Breaking Up Is Hard (and Stupid) to Do
August 3, 2020
Like a lot of you, last week I watched the congressional testimony from the CEOs of Amazon, Apple, Facebook and Google -- and there were a lot of apparent things that were problematic. One is that there are folks in Congress that likely shouldn't be in Congress, and another is that each company has some serious issues they haven't dealt with.
The Essential Need for 5G in the COVID World
July 27, 2020
Our infrastructure wasn't set up to suddenly shift massive amounts of traffic from companies to homes. Exacerbating this are cable networks with shared capacity because they were built with the idea that most folks wouldn't be using them at the same time. 5G might be the only realistic way to deal with these issues on a sustained basis.
The Case Against Full-Disk Encryption
July 27, 2020
The information security industry, with all its raging debates, has rallied around a small corpus of best practices. One of the highest on this list is full-disk encryption, which security experts regard as sacrosanct. This is the encryption that ensures that someone who snatches your device won't be able to know everything you've got saved on it. I'm here to make the case that most of you are better off not using it.
Why Microsoft Teams Will Be the De Facto Standard for Video Collaboration
July 20, 2020
I've been covering video conferencing since before we called it video conferencing. It has been an exciting and somewhat painful technology to watch because it seemed like everyone in the segment fundamentally didn't understand that if you don't have interoperability and didn't focus on ease of use, it wouldn't work. Let's talk this week about why Microsoft Teams is trending to be the new standard for video collaboration.
The Secrets of How IBM Maintains AI Leadership
July 13, 2020
IBM is chasing two of the three technology areas that I think will change the world as we know it over the next two decades. The three technology changes that I'm watching are robotics, AI computing, and quantum computing. IBM's focus has been on AI and quantum computing. I got an update on their AI efforts last week, and they have moved the ball a lot over the last few months.
Mercedes + Nvidia Could Catch Tesla and Create a Truly Smart Car
July 6, 2020
Last month Mercedes and Nvidia announced a relationship. The potential for Mercedes and Nvidia to change the very nature of personal transportation is carried within this partnership. This combination could be magical, both in terms of creating a better alternative to Tesla, and a deeper relationship between you and the company providing your car as a service.
Twitter's Security Blunder: More Dangerous Than You Think
June 29, 2020
Twitter had a data security problem last week that might sound trivial. Email addresses, phone numbers, and the last four digits of the credit cards used to buy ads on Twitter were left in browser cache after the transaction, and that cache was not secured. This may seem trivial, but the consequences could be far more significant than you might think. Let's explore how.
Let's Rethink Our Relationship With CRM
June 24, 2020
If you search for "why CRM fails" you get over three million results. Analysts report that close to half of all CRM projects fail and about 40 percent of CRM software purchased goes unused -- because sales teams don't want to use software that makes them glorified data entry clerks and still doesn't "work." As a CRM industry veteran, this ongoing failure rate hits close to home, and in my experience is much higher.
Cisco and the Importance of Empathy in a Technology Vendor
June 22, 2020
Cisco Live was last week, and this was their first large scale virtual event. What made this event very different from the other games was the amount of effort they put into socially responsible projects. Many of the customer projects they highlighted are dealing with a variety of world problems, be they related to the pandemic or not.
Tech Products That Make It Easier to Stay Home
June 15, 2020
Being locked up at home can drive people a little nuts. Several technology products have been particularly helpful while sheltering in place, making this semi-forced timeout feel less like a punishment and more like something I could endure. The Atmoph Window 2, for example, looks like a picture on your wall, but inside the frame is a connected 27-inch 4K display that is tied to remote cameras.
Apple to Design Its Own ARM-Based Mac Chips
June 10, 2020
Apple plans to announce a new processor for its Mac computer line at its virtual World Wide Developers Conference later this month, according to a report. The company will begin using an ARM chip based on Apple's A14 processor, which will be featured in the next iPhone. The computers will continue to use macOS and not Apple's mobile operating system, iOS.
Rethinking Remote Education
June 8, 2020
In these trying times, kids have to deal with a lot of stuff they weren't prepared for: a significant loss of weeks of education, damaged GPAs, and no assurance they'll be going back in the fall. However, some schools were able to pivot because they already had implemented remote programs that were mature, easily implemented, and designed by teachers for teachers.
Jack Dorsey and the End of Twitter
June 1, 2020
I'm a member of what is likely a reasonably sizable informal group of people who trained to be a CEO but declined the job -- in my case, several times. So I don't envy the position that Twitter CEO Jack Dorsey is in as he tries to figure out a way to do the right thing concerning the spread of false information and defend his company against an attack by the designated leader of the free world.
Necessity May Give Us a Virtual Court System
May 25, 2020
One of the exciting things that came out of Microsoft Build was that the company has been working to create virtual court solutions. If done right, a virtual system could fix a lot of court-related problems. It would allow judges to work around their schedules better and give attorneys improved access to online resources. It also might provide a way for jurors to improve their understanding.
Will Apple's AR Glasses Be Ready for Spring 2021 Debut?
May 20, 2020
Apple may launch a line of AR smart glasses in the spring of 2021. The new peepers will be called "Apple Glass" and sell for $499, with prescription lenses costing more, based on the latest leaks. Both lenses are displays that support gesture interaction. The glasses will work in conjunction with an iPhone. Early prototypes supported the LiDAR sensor for 3D scanning and wireless charging.
4 Amazing Things Nvidia Showcased at Its Virtual GTC
May 18, 2020
Nvidia just held its GTC event, and of the virtual keynotes I've seen so far, CEO Jensen Huang's was the best. That's because the company made the decision to cut it into segments, mostly under 16 minutes, so viewers didn't have to watch things they weren't interested in. Also, Jensen mixed up the content between the speaker, videos and static images, so it was interesting to watch.
IBM's Strategic Approach to Diversity
May 11, 2020
IBM's outgoing CEO Ginni Rometty gave a compelling talk at IBM Think last week on how the company is fighting strategically for diversity. I know of only one other company, Cisco, that is taking a genuinely holistic, strategic view of the problem, resulting in a broad positive impact. The reason I can name only two companies is that most are taking a tactical approach.
3 Improvements the COVID-19 Pandemic May Force
May 4, 2020
The pandemic may force certain improvements but I'm not sure that it will, because political distractions are doing a rather good job of drawing our focus away from fixing things now. For instance, we should be ramping domestic manufacturing of PPEs and ventilators permanently to prepare for a likely huge fall spike in COVID-19 infections. Still, we aren't.
HP's COVID-19 Response: There Should Be an Award for This
April 27, 2020
Some of the troubling reports of corporate responses to COVID-19 include forced work in unsafe areas, not enough -- or any -- protection gear, massive layoffs and furloughs, and the sense that a critical mass of well-paid CEOs and politicians don't get that many people live paycheck to paycheck. There are exceptions though, and HP stands out, thanks to HR VP Tracy Keogh and CEO Enrique Lores.
Getting Back to Work: Could Intel's Bunny Suits Be in Our Post COVID-19 Future?
April 20, 2020
The reason governments had to shut down economies is that in the face of a pandemic, we could not tell who was sick and who was not. While widespread testing followed by a vaccine eventually will curb this virus, what about the next one? As we have seen, it takes months to develop tests and remedies for a new disease and more than a year to develop a vaccine.
How BlackBerry Could Make Voting From Smartphones Secure
April 13, 2020
Some states defaulted to mail-in ballots some time ago, and their elections are unconstrained by the pandemic. However, in many parts of the U.S. the prevailing attitude is that the Web lacks enough security for elections. That seems odd, given that we now use the Internet to manage our finances, our healthcare, our businesses, our travel -- and now our shopping, including for food.
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Forrester names NICE inContact CXone a leader in cloud contact center software