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Microsoft Ignite and Dominating the Future of Tech the Right Way
September 28, 2020
At Microsoft Ignite last week, the breadth and focus that Microsoft demonstrated were arguably well beyond what any other company is capable of doing. This lesson is worth remembering because Microsoft, unlike its peers facing antitrust action, is showing how to become powerful without becoming a threat. The result is far more powerful and far less risky than the company's prior path.
Virtual Travel Marketing's Cure for Wanderlust
September 25, 2020
While many people have been stuck at home during the pandemic, virtual travel marketing has emerged to help fill the void felt by those who yearn for faraway places. The E-Commerce Times caught up with some virtual travel experts to discover how they're using various technologies to give folks the opportunity to explore the world without leaving their homes.
Nvidia + Arm Will Dramatically Change the Technology Landscape
September 21, 2020
Nvidia last week announced they are buying Arm, which will result in some exciting changes. This merger will open up opportunities for the company to create new, innovative, and compelling products across the technology ecosystem. Let's talk about that this week, and we'll close with my product of the week -- a new business class notebook from HP, the EliteBook 840 G7.
Tech Job Market Hot for the Near Future
September 15, 2020
Computer systems design and related services added 13,000 jobs, according to the U.S. Department of Labor's August jobs report. IT employment in July was up by more than 203,000 positions since the COVID-19 outbreak; and there were more than 235,000 job postings by U.S. employers, according to the Computing Technology Industry Association.
SugarCRM Adds AI to Sweeten the Customer Experience Pot
September 8, 2020
SugarCRM last month announced its acquisition of AI-as-a-Service provider Node. This marks the fourth acquisition by SugarCRM since the company's investment by Accel-KKR in August 2018. CRM Buyer discussed the current state of CRM platforms with SugarCRM CEO Craig Charlton, and how artificial intelligence is key to improved sales, service, and predictability in automated CX.
Applying AI to Bring a 'Better You' to Video Meetings
September 7, 2020
The fact is that people tend to judge us by our appearance. For a lot of folks on video calls, that appearance has degraded sharply this year. Wrinkled clothing, no makeup, partial beards, hair on men down to their shoulders, and work locations that are sloppy, dingy and dark. These all have become everyday experiences on video calls. A few vendors recently showcased new tech to address how we look and sound in online meetings.
FAA Clears Amazon for Drone Delivery
September 1, 2020
Amazon has cleared a key government hurdle in its flight path to deliver packages by airborne drones. The U.S. Federal Aviation Administration has granted the online retail giant a Part 135 certificate, which allows Amazon Prime Air to operate as an air carrier. The move lets Amazon make commercial deliveries under a trial program that uses drone technology announced last year.
CRM is Failing: It's Time to Transition to CXM
September 1, 2020
Centralizing all tools and customer-effecting services into one system delivers great efficiencies for businesses. However, enabling customers to have the same experience in real time is the difference between a CRM and CXM. CRM Buyer pursued the potential transition process -- and the impact of both CRM and CXM products -- in a conversation with Thryv VP Ryan Cantor.
How Chatbots Improve Employee Productivity in the 'New Normal'
August 31, 2020
Coronavirus has ushered upon us an era of isolation and curtailed face-to-face operations in favor of virtual interactions. The service of demand and delivery has shifted mainly to digital channels. While this trend was visible in the pre-COVID world, the pandemic has accelerated digital-first engagement. Here are six ways to improve employee productivity and streamline business operations in the new normal.
Cash Crunch Could Stymie Municipalities' Switch to EVs
August 28, 2020
Municipalities throughout the United States have been switching from diesel- and natural gas-powered vehicles to electric vehicles, to cut costs and reduce damage to the environment. However, funds are drying up as governments grapple with falling income due to lower taxes and business activity, along with increased costs to deal with the pandemic.
Credential Harvesting Attacks Take Aim at Video Meeting Apps
August 27, 2020
Users of video conference tools should be aware of the growing risk of impersonation attacks. Cybercriminals are capitalizing on the exponential increase of users turning to Zoom and other platforms to collaborate across work and friend networks. Researchers have identified attacks stemming from Australia, Germany, the U.S. and elsewhere.
OpenEEW Formed to Expedite Earthquake Warning Systems
August 25, 2020
A new coalition is building a low-cost solution to save lives in earthquake-threatened regions, rather than garnishing a profit from a new early-warning system. OpenEEW is an open-source IoT project with the goal to save lives by reducing the cost of earthquake early-warning systems and accelerating their deployments globally.
How Wing Is Plowing the Field for Drone Delivery
August 24, 2020
One of the enormous changes coming to us that has accelerated significantly of late is drone delivery, which promises to provide more speedy fulfillment of online orders. First for small items like meals and medicines, and eventually for larger items -- and even people. Still, drone delivery has some challenges to overcome.
Retailers to Consumers: Let's Get 'Phygital'
August 20, 2020
The pandemic has exposed one fundamental, seemingly contradictory reality: people like to shop online, but they also crave in-person experiences. This era has also made clear that there's an answer to this conundrum: to provide shopping experiences that combine both physical and digital elements. Also known as "phygital" experiences, these strive to give customers the best of both the online and in-person worlds.
Health and Fitness App Exercises AI for Competitive Advantage
August 20, 2020
In-person workout sessions these days might seem like a thing of the past, while solitary workouts at home replace gym visits as an ongoing result of the pandemic. The use of artificial intelligence is not yet a common feature in fitness apps, but it is a main component in a popular India-based app now focused on growing users in the U.S. and Canada.
Consumers Expect More From Brands to Earn Loyalty
August 18, 2020
Customer loyalty has increased drastically in the last five years, though it has not reached boom status for many brands. Winning repeat business is increasingly difficult, especially with the economic uncertainty brought on by COVID-19. New studies reveal how solidly personalization in marketing drives brand loyalty, however consumers still feel that brands fail to do enough to recognize them as individuals.
The Long Journey Into Holographic Transportation
August 14, 2020
Who can forget Princess Leia's hologram asking for Obi-Wan Kenobi's help in the movie Star Wars? That was perhaps the best-known hologram of the many used in the Star Wars franchise movies. The power and promise of holographic technology have been depicted in science fiction stories for years. Today, several companies are at work to bring immersive transportation to the real world.
5G Rollout Includes Challenges to Supply Chain, WFH Value
August 13, 2020
The growing work-from-home movement amid the coronavirus and its likely continuing challenges has created the need for additional broadband capacity in more places. Mobile telco and other service providers are rallying around 5G wireless as the most promising solution for reliably faster Internet connectivity. But the path to rolling out 5G has been rocky and spotty.
California's Early Warning Quake Alerts to Be Standard on Android Phones
August 12, 2020
Earthquake alerts are being incorporated into Android, Google's mobile operating system. The feature will be included in a refresh of Google Mobile Services, so a full operating system upgrade won't be necessary. That means the new addition will be available to most Android users -- except those in China, which doesn't use GMS.
Amazon Clears FCC Hurdle to Satellite Network
August 6, 2020
Amazon has cleared a major regulatory hurdle in its quest to deliver Internet service to unserved and underserved areas of the earth. The U.S. Federal Communications Commission has approved, with some conditions, Amazon's Kuiper Project, a US$10 billion low-orbit constellation made up of more than 3,000 satellites.
Google's E-Commerce Push to Fill the 'Messy Middle'
July 31, 2020
Google's domination of the online ad market appears to have stalled since Amazon last year became the third-largest digital ad platform in the U.S. behind the Google-Facebook duopoly. This may have driven Google to accelerate its push into e-commerce, focusing on what it calls the "messy middle" -- the space in the customer journey between what triggers the purchase and the actual purchase itself.
Why Microsoft Teams Will Be the De Facto Standard for Video Collaboration
July 20, 2020
I've been covering video conferencing since before we called it video conferencing. It has been an exciting and somewhat painful technology to watch because it seemed like everyone in the segment fundamentally didn't understand that if you don't have interoperability and didn't focus on ease of use, it wouldn't work. Let's talk this week about why Microsoft Teams is trending to be the new standard for video collaboration.
Samsung Reveals 6G Vision
July 15, 2020
Although many people haven't wrapped their minds around 5G mobile technology yet, Samsung has already started talking about 6G. In a report released Tuesday, the company reveals its 6G vision of the future, including technical and societal megatrends, new services, requirements, candidate technologies, and an expected timeline of standardization.
The Secrets of How IBM Maintains AI Leadership
July 13, 2020
IBM is chasing two of the three technology areas that I think will change the world as we know it over the next two decades. The three technology changes that I'm watching are robotics, AI computing, and quantum computing. IBM's focus has been on AI and quantum computing. I got an update on their AI efforts last week, and they have moved the ball a lot over the last few months.
AI Advantages in the Wake of the Pandemic
July 10, 2020
Artificial intelligence will play a major role as we try to move to a post-pandemic world, especially as it pertains to tracking people's health and wellbeing in public areas. Employers will tap technology solutions to help them face challenges such as adhering to new rules and regulations, monitoring compliance, and ensuring employee confidence and morale remains positive.
Tech's Role in the Future of Health and Public Safety
July 9, 2020
Digital technologies can help shift health and public safety agencies from a "detect and respond" approach to a "predict and prevent" stratagem. They can also set the stage for a more connected and data-led approach through robust cybersecurity architectures, efficient remote workforces, and secure connectivity services.
Mercedes + Nvidia Could Catch Tesla and Create a Truly Smart Car
July 6, 2020
Last month Mercedes and Nvidia announced a relationship. The potential for Mercedes and Nvidia to change the very nature of personal transportation is carried within this partnership. This combination could be magical, both in terms of creating a better alternative to Tesla, and a deeper relationship between you and the company providing your car as a service.
Let's Rethink Our Relationship With CRM
June 24, 2020
If you search for "why CRM fails" you get over three million results. Analysts report that close to half of all CRM projects fail and about 40 percent of CRM software purchased goes unused -- because sales teams don't want to use software that makes them glorified data entry clerks and still doesn't "work." As a CRM industry veteran, this ongoing failure rate hits close to home, and in my experience is much higher.
Teen Inventors Tackle Viability of Commercial Drones
June 19, 2020
Welcome to the world of four Naperville North High School students in a western suburb of Chicago. Their entrepreneurial and technical skills earned them the Pete Conrad Scholar award for their invention of Airlyft, a versatile drone. TechNewsWorld recently met with these student innovators to discuss how they applied teamwork and persistence to overcome constant setbacks imposed by COVID-19.
Qualcomm Introduces 5G and AI-Enabled Robotics Platform
June 18, 2020
Qualcomm has announced its Robotics RB5 platform, with 5G and 4G connectivity, on-device AI and machine learning. The platform's Qualcomm QRB5165 processor, which is customized for robotics applications, offers a heterogeneous computing architecture coupled with the 5th-generation Qualcomm AI Engine that delivers 15 Tera Trillion Operations Per Second (TOPS) of AI performance.
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