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BlackBerry: The Most Important Mobile Company of the Future?
November 20, 2017
If you are like many, when you saw this headline you likely were surprised BlackBerry was still around. As BlackBerry phones left the market, the company fell out of sight. However, behind the scenes it has been moving into industries like automotive. Also, it remains the leading vendor providing mobile security to our politicians, military personnel and major corporations.
Newly Revealed Flaw Could Subject IoT Devices to Airborne Attacks
November 17, 2017
Billions of voice-activated IoT devices may be subject to external attack due to BlueBorne vulnerabilities, Armis revealed. Hackers could exploit BlueBorne to mount an airborne attack, using Bluetooth to spread malware and access critical data, including sensitive personal information. More than 20 million Amazon Echo and Google Home smart speakers could have been impacted by the flaws.
Amazon Cloud Cam Joins Burgeoning Smart-Home Ecosystem
November 9, 2017
Amazon has begun shipping its latest smart home product, a security camera that works with its Alexa personal assistant and Echo speakers. The Amazon Cloud Cam allows customers to live-stream activity inside their home 24/7. It features 1080p full HD resolution, two-way audio for communicating with family members or pets, night vision technology, and sophisticated identification algorithms.
5 Ways Etailers Can Make Online Shoppers Feel Safe
November 8, 2017
At least 145 million Americans were impacted by a data breach at Equifax that netted thieves personal information such as names, addresses, birthdates, Social Security Numbers and driver's license numbers. That pales in comparison to the earlier Yahoo breaches, which affected more than 1 billion accounts. However, those incidents may be just the tip of a very large iceberg.
Marcher Malware Poses Triple Threat to Android Users
November 7, 2017
A three-pronged banking malware campaign has been infecting Android phones since the beginning of this year, according to Proofpoint. Attackers have been stealing credentials, planting the Marcher banking Trojan on phones, and nicking credit card information. So far, they have targeted customers of BankAustria, Raiffeisen Meine Bank and Sparkasse, but the campaign could spread beyond Vienna.
FTC Confirms Probe Into Equifax Data Breach
September 15, 2017
In a rare move, the U.S. Federal Trade Commission on Thursday confirmed that it has opened an investigation into the data breach at Equifax that compromised the sensitive personal information of 143 million U.S. consumers. The FTC announcement came less than a week after Equifax revealed that an unknown party had gained access to names, addresses, Social Security Numbers and other data belonging to nearly half the U.S. population.
Apache Mounts Strong Defense, Equifax Retreats
September 12, 2017
The Apache Software Foundation has responded to accusations that the massive data breach Equifax disclosed last week resulted from a flaw in Apache's open source code. One of the largest financial data breaches in U.S. history, it exposed names, addresses, Social Security Numbers, birth dates, driver's license numbers and other sensitive information belonging to 143 million U.S. consumers.
Free AI Chatbot Goes to Bat for Beleaguered Consumers
July 17, 2017
DoNotPay, an AI-based chatbot app created to help fight parking tickets in the UK, now addresses roughly 1,000 consumer concerns and is available throughout the U.S. as well as across the pond. The app's creator, Stanford student Joshua Browder, announced the expansion last week. Powered by IBM Watson, DoNotPay has about 1,000 bots capable of tackling a variety of legal and service issues.
Reversing Net Neutrality
April 3, 2017
When one side or the other in a political debate refused to accept a decision, it used to be simply annoying, but lately it has become dangerous to business and to the economy. The current administration's wants "to jettison the Obama administration's net neutrality rules, which were intended to safeguard free expression online," Steve Lohrmarch wrote last week.
Why Are Health Records So Valuable to Cybercriminals?
March 29, 2017
Protecting the data in electronic health records did not start with the advent of HIPAA, as many people think. Protecting health records has been a critical requirement in the healthcare space since the computers became a fixture in hospitals. However, HIPAA added public reports of fines issued for covered entities' failure to properly protect data contained within EHRs.
Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule
March 24, 2017
When the Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an implementation deadline. The rule elevates all financial professionals who work with retirement plans or provide retirement planning advice to the level of a fiduciary, or someone bound legally and ethically to meet the standards of that status.
US Rep Likens Consumer Financial Protection Bureau to 'Tyranny'
February 21, 2017
The Financial Protection Bureau has come under increasing fire from Republican lawmakers who now have the Trump administration to back their efforts. Long-time critic Rep. Jeb Hensarling, R.-Texas, who chairs the House Financial Services Committee, compared the bureau to a tyranny in a recent interview. Hensarling reportedly is preparing legislation to enact CFPB reforms.
FTC's Lawsuit Should Make You Feel Very Insecure About the IoT
February 14, 2017
Even though D-Link expressly promised that many of its wireless devices had the highest level of security available, the FTC last month filed a lawsuit that alleges otherwise. The FTC filing includes copies of online marketing materials and technical specifications for D-Link's products, and flatly declares that "thousands of Defendants' routers and cameras have been vulnerable to attacks."
EC to Take a Hard Look at E-Commerce Practices
February 3, 2017
The European Commission on Thursday announced three separate investigations into online pricing and other sales practices that may have breached EU antitrust rules. The EC investigations will assess whether consumers were able to enjoy cross-border choice when it came to buying video games and consumer electronics, and making hotel accommodations online.
Calling Facebook Customer Service? Beware of Fraudsters
February 2, 2017
Googling for a Facebook customer support phone number may connect users with fraudsters. A fraudulent number reportedly appeared not only as top result in a Google search, but also as a featured snippet -- that is, highlighted in a box at the top of the search results. An investigator who called the number, posing as a Facebook customer who had been locked out of his account.
Samsung Explains Note7 Failure, Promises to Do Better
January 23, 2017
Samsung has announced new quality assurance protocols to ensure that it won't have a repeat of the catastrophic issues that plagued its Galaxy Note7 handsets. The company last fall issued a universal recall after several of the devices caught fire or exploded. In one incident, an aircraft had to be evacuated after a Samsung Galaxy Note7 caught fire and produced thick smoke.
Bill Bolsters Legal Efforts of Wells Fargo Fraud Victims
December 8, 2016
U.S. lawmakers have introduced legislation to stop Wells Fargo from enforcing arbitration agreements with victims of fraud it perpetrated against them. Sen. Sherrod Brown, the ranking member of the Senate Committee on Banking, Housing and Urban Affairs, and Rep. Brad Sherman, a member of the House Financial Services Committee, introduced the Justice for Victims of Fraud Act of 2016.
Angry Customers Likely to Ditch Wells Fargo's Wagon
October 26, 2016
Wells Fargo Bank will lose customers in droves because of the scandal over fraudulently opened accounts and other issues, based on the results of an online survey cg42 conducted last week. More than 85 percent of the respondents -- 1,500 primary customers of the top 10 U.S. retail banks, including 1,000 Wells Fargo customers -- were aware of the scandal.
T-Mobile Fined $48M for Pulling Wool Over Customers' Eyes
October 21, 2016
The United States Federal Communications Commission on Wednesday announced that T-Mobile has agreed to a penalty of $48 million for misleading customers about restrictions on its so-called unlimited data plans. The company failed to inform subscribers to unlimited plans on its wireless networks and those of MetroPCS, which it owns, that their data bandwidth would be throttled when they hit a preset ceiling.
FCC Slaps Comcast With $2.3M Overbilling Fine
October 13, 2016
The FCC on Tuesday announced that Comcast would pay a record $2.3 million fine to settle its investigation into whether the cable operator improperly charged customers for services and equipment they never approved, a practice known as "zero billing option." Federal law bans cable operators from charging customers for unauthorized equipment or services.
Incentives-Driven Disaster: Wells Fargo's Ethical Implosion
September 21, 2016
Anyone who works with sales people knows that their ultimate incentive is their commission check. Since the first time that "sales" was identified as a profession, we've been paying the people who sell based primarily on their results. This has worked well -- but things are starting to change. The drive for results at the expense of all other considerations is running smack dab into new realities.
Samsung Catches a Small Break in Midst of Note7 Battery Pummeling
September 13, 2016
Samsung stock recovered slightly on Tuesday from the nosedive it took Monday, after regulators urged consumers to turn in more than 2.5 million Galaxy Note7 smartphones. Shares closed 4.2 percent higher on Tuesday, erasing some of Monday's $14 billion loss in market value. The FAA's alert came in response to a small number of reports of the phone's lithium ion batteries catching fire.
CFPB Report: Consumers Have Bones to Pick With Banks
September 1, 2016
The Consumer Financial Protection Bureau on Tuesday released its August complaint snapshot, which indicates that consumers across the country have been filing a large number of complaints about access to banking services. Further, many consumers complained that when they tried to open new accounts, they were ambushed with negative reports previously not provided to them.
Consumer Reports Urges Tesla to Pull Plug on Autopilot
July 15, 2016
Consumer Reports has urged Tesla to disable the automatic steering function and change the name of its Autopilot driving assist feature. Questions recently have arisen over whether Tesla's Model S vehicles can operate safely without regular human intervention. Consumer Reports' change request sprang from concerns over a number of recent test crashes, including a fatal accident in Florida.
Google Boots Ads for Predatory Payday Lenders
May 12, 2016
Google on Wednesday announced that it would ban advertising for payday loans in its ad systems. Starting July 13, the company will prohibit ads for payday loans and related products where funds are due within 60 days of the date of issue, as well as ads for loans with an APR of 36 percent, said David Graff, Google's director of global product policy.
Hospitalized Stossel Bemoans Sorry State of Healthcare Customer Service
April 22, 2016
Fox News journalist John Stossel, who recently underwent an operation for lung cancer, on Wednesday wrote that although New York-Presbyterian Hospital's medical care is excellent, "the hospital's customer service stinks." Doctors "keep me waiting for hours, and no one bothers to call or email to say 'I'm running late,'" Stossel said. He doubted all the tests he was given were needed.
Facebook Exec's Brazilian Misadventure Signals Bigger Problem
March 10, 2016
The jailing last week of Facebook Regional Vice President Diego Dzoda in Brazil may have been the tip of an iceberg. Frustrated police made the arrest after Facebook failed to produce WhatsApp messages connected to a drug trafficking case. The incident is one of a growing heap of examples that highlight the difficulties law enforcement agencies face when trying to collect digital evidence.
FCC Chief Proposes End of Set-Top Box Rule
January 28, 2016
FCC Chairman Tom Wheeler on Wednesday announced that he'd shared with colleagues a long sought-after proposal to loosen the set-top box's grip on home entertainment. The proposal seeks to spur competition and consumer choice in an arena dominated by large cable and satellite television providers. Wheeler's proposal would provide a mechanism for creating new ways to access video content.
Bad Batteries May Cause Hoverboard Craze to Flame Out
December 14, 2015
Amazon has pulled some of this holiday season's most popular gifts from its website amid safety concerns, according to reports that surfaced Monday. It apparently stopped selling several brands of electric self-balancing scooters -- aka "hoverboards" -- including the Swagway. The move comes on the heels of last week's news that several airlines no longer would allow the devices on flights.
The Trouble With Hoverboards and Lithium-Ion Batteries
December 14, 2015
As I'm writing this, a few more hoverboards have caught fire, and they now are banned on most domestic airlines, suggesting that shipping these things fast could be a problem. Australia even has put out a specific warning on hoverboards. The biggest problem is that a lithium ion fire in a large battery pack like this could burn down your house, and that would be an ugly end to holiday festivities.
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What effect is social media having on the current discussion of sexual misconduct?
It's enabling many more people to engage in serious discussions.
It's functioning mostly as an echo chamber.
It's giving everyone a voice.
It's creating much more divisiveness.
It's enabling a cultural re-education.
It's making my news feed so unpleasant I'm staying away.