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Denis Pombriant
Improving Company Performance
07/13/20 4:00 AM PT | CRM Buyer | 1001 Words

Company performance relies on how well a company is led, how engaged its employees are, and the quality of the technology...

Denis Pombriant
More Autonomous Cloud From Oracle
07/09/20 4:00 AM PT | E-Commerce Times | 746 Words

Moving to the cloud was never going to be seamless or sudden. There was simply too much at stake for most...

Denis Pombriant
The Trail to the Platform
07/01/20 4:30 AM PT | CRM Buyer | 830 Words

Some years ago, Marc Benioff told me he was not interested in developing back office apps that would compete with SAP...

Denis Pombriant
Time to Beef Up Your Algorithms
06/18/20 10:09 AM PT | CRM Buyer | 722 Words

I had a good conversation with a smart guy in Marin County over the weekend about the next normal and one...

Denis Pombriant
CRM's K-Wave
05/26/20 12:37 PM PT | CRM Buyer | 606 Words

These are extraordinary times, in case you haven't noticed. One of my contentions these days is that CRM is penetrating society...

Denis Pombriant
Work.com and the CRMification of Society
05/20/20 1:05 PM PT | CRM Buyer | 1174 Words

A little while ago I was recording a podcast with an up and coming CRM company focused on banks and credit...

Denis Pombriant
What's Going On With Oracle?
05/14/20 1:09 PM PT | CRM Buyer | 827 Words

Oracle appears to be undergoing a kind of resurgence during the coronavirus crisis. Financial analysts are saying nice things about...

Denis Pombriant
Cultural CRM-ization
04/29/20 12:17 PM PT | CRM Buyer | 964 Words

You can reduce the story of CRM to a lot of things, especially its many component parts. Social networking, cloud computing...

Denis Pombriant
Zoom Oracles Its Way to Center Stage
04/28/20 12:21 PM PT | CRM Buyer | 509 Words

Oracle and Zoom Video Communications just entered a deal that for once is more about technological audacity than about dollars....

Denis Pombriant
Contact Tracing With Salesforce
04/22/20 4:00 AM PT | CRM Buyer | 1058 Words

One of my great CRM research interests has been investigating how things change, and that interest is not limited to CRM....

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant is the managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's research concentrates on evolving product ideas and emerging companies in the sales , marketing and call center disciplines. His research is freely distributed through...

Denis Pombriant
NetSuite Set for Battle in 'Suite Wars'
04/06/06 9:14 AM PT | CRM Buyer | 1197 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Building a Profitable Niche
03/29/06 5:00 AM PT | CRM Buyer | 887 Words

Some job, eh? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda ,...

Denis Pombriant
On-Demand Call Centers' Real Benefits
03/22/06 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Mud Season
03/15/06 5:00 AM PT | CRM Buyer | 1055 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
You've Got Spam
03/08/06 5:00 AM PT | CRM Buyer | 957 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Searching for Loyalty
03/01/06 5:00 AM PT | CRM Buyer | 1025 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
The Longest Tail
02/22/06 5:00 AM PT | CRM Buyer | 1056 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Living by the Sword
02/15/06 5:00 AM PT | CRM Buyer | 926 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

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Women in Tech
Should colleges and universities charge the same tuition for online classes that were originally offered for in-person attendance?
Yes - Lower tuition is unjustified because schools are forced to change format to safeguard against the pandemic.
Yes - Online courses provide the same quality of education and credits toward degrees as in-person classes.
Yes - Professors must still be paid, campuses maintained, and new expenses are incurred with a change to online format.
No - Students who agreed to tuition for an on-campus experience should pay less for online courses.
No - Online courses do not provide the same quality of education as learning in the classroom.
No - Students and families have lost income as a result of the pandemic, and many universities have wealthy endowments to subsidize losses.