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Denis Pombriant
Oracle MCX
03/21/19 11:47 AM PT | CRM Buyer | 964 Words

Oracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth...

Denis Pombriant
Millennial CRM
03/13/19 10:54 AM PT | CRM Buyer | 992 Words

Trying to do business without also having a modern CRM system is like walking around naked. You can do it, at...

Denis Pombriant
Modern Selling
03/07/19 5:00 AM PT | CRM Buyer | 869 Words

Looking at the current assortment of customer relationship management functionality, including artificial intelligence , machine learning, voice recognition and chatbots, you...

Denis Pombriant
Salesforce Reflections
02/26/19 11:28 AM PT | CRM Buyer | 1308 Words

Salesforce will be celebrating its 20th birthday on March 8. Where did those decades go? "Time flies like an arrow," said...

Denis Pombriant
Spreading CRM's Message
02/12/19 10:43 AM PT | CRM Buyer | 933 Words

I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform...

Denis Pombriant
OceanX and the E-Commerce Subscription Wave
02/08/19 5:00 AM PT | E-Commerce Times | 1359 Words

Until recently, becoming a subscription provider was a big and expensive task. To get into the game, a vendor needed to...

Denis Pombriant
The State of Selling
02/06/19 12:06 PM PT | CRM Buyer | 985 Words

What's the state of the selling profession today? In brief, it fluctuates significantly based on economic circumstances and a company's position...

Denis Pombriant
How Do You Build a Software Company?
02/05/19 10:07 AM PT | E-Commerce Times | 1083 Words

How do you build a software company? It's a trick question. There are certainly things you need to do and not...

Denis Pombriant
What's Wrong With the Social Media Model
01/31/19 5:00 AM PT | E-Commerce Times | 1844 Words

The social media model has come under increased scrutiny following revelations of data misuse and news of executives reneging on some...

Denis Pombriant
NetSuite's Revelations at NRF
01/17/19 12:29 PM PT | CRM Buyer | 719 Words

NetSuite announced results of its sponsored study at this week's National Retail Federation show in New York, shedding light on...

Denis Pombriant
Salesforce and the Machine
01/15/19 11:06 AM PT | CRM Buyer | 932 Words

There's been way too much obsessing about how artificial intelligence and machine learning will eliminate jobs. For example, 60 Minutes ran...

Denis Pombriant
The Teetering Social Empire
01/09/19 11:48 AM PT | CRM Buyer | 1043 Words

Disruptive innovations are only disruptive for as long as it takes competition to develop and thus create a market. Worse, for...

Denis Pombriant
2019 CRM Wish List
01/03/19 8:45 AM PT | CRM Buyer | 896 Words

I've been writing a forecast column every year at least since W was president. Nothing's wrong with that, lots of people...

Chris Bucholtz
Top CRM Blogs of 2018: Countdown, Part 2
01/18/19 5:00 AM PT | CRM Buyer | 2819 Words

Beagle Research Blog
Denis Pombriant takes this year's top slot with his prolific Beagle Research blog , which leaps from subject to subject with dizzying frequency but, when taken as a whole, places CRM in a context that emphasizes how important...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant is the managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's research concentrates on evolving product ideas and emerging companies in the sales , marketing and call center disciplines. His research is freely distributed through...

Denis Pombriant
NetSuite Set for Battle in 'Suite Wars'
04/06/06 9:14 AM PT | CRM Buyer | 1197 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Building a Profitable Niche
03/29/06 5:00 AM PT | CRM Buyer | 887 Words

Some job, eh? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda ,...

Denis Pombriant
On-Demand Call Centers' Real Benefits
03/22/06 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Mud Season
03/15/06 5:00 AM PT | CRM Buyer | 1055 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

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Salesforce Commerce Solution Guide
Has technology made transportation more or less safe?
Traveling by all modes of transportation has become riskier with each passing year.
In general, transportation safety has been improving steadily, despite some failures.
Some modes of transportation have been improving while others have become less safe.
We may have reached a tipping point where more tech means less safety.
Don't blame the tech -- greedy companies haven't done adequate testing.
Government regulators have not been playing a strong enough oversight role.