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NICE inContact February 12 webinar

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Denis Pombriant
Retention, Retention, Retention
01/25/20 4:00 AM PT | CRM Buyer | 682 Words

It's hard to say with any specificity where the CRM market will move this year, but I'm a pundit so let...

Mick Brady
Grabbing the Cybersecurity and Privacy Problems by the Horns: ECT News Roundtable, Episode 3
01/23/20 1:26 PM PT | TechNewsWorld | 2799 Words

Taking part in the conversation were Laura DiDio, principal at ITIC ; Rob Enderle, principal analyst at the Enderle Group ; Ed Moyle, partner at SecurityCurve ; Denis Pombriant, managing principal at the Beagle Research Group ; and Jonathan Terrasi, a...

Mick Brady
Tech Strides, Tech Worries and Tech Visions: ECT News Roundtable, Episode 1
01/08/20 11:43 AM PT | TechNewsWorld | 4328 Words

On deck are Laura DiDio, principal at ITIC ; Rob Enderle, principal analyst at the Enderle Group ; Ed Moyle, partner at SecurityCurve ; Denis Pombriant, managing principal at the Beagle Research Group ; and Jonathan Terrasi, a tech journalist who...

Mick Brady
Business/Customer Sweet Spots: ECT News Roundtable, Episode 2
01/16/20 1:11 PM PT | TechNewsWorld | 3227 Words

Contributors to the conversation were Laura DiDio, principal at ITIC ; Rob Enderle, principal analyst at the Enderle Group ; Ed Moyle, partner at SecurityCurve ; Denis Pombriant, managing principal at the Beagle Research Group ; and Jonathan Terrasi, a tech...

Denis Pombriant
Just Wait Till Next Year
12/18/19 11:13 AM PT | CRM Buyer | 1266 Words

For the last 15 years I've written year end articles on where we've been and where we're going in CRM and...

Denis Pombriant
Should Oracle Split?
12/09/19 12:02 PM PT | E-Commerce Times | 1668 Words

We're used to discussing mergers and acquisitions in the tech sector, but splitting a company into two parts is a rarity....

Denis Pombriant
The New Era of Account-Based Marketing
12/07/19 4:00 AM PT | CRM Buyer | 1038 Words

Business-to-business marketing is evolving -- and it's not just the industry itself. Vendor marketing efforts with customers can and should evolve...

Denis Pombriant
Dreamforce Points to New Disruption
12/04/19 4:00 AM PT | CRM Buyer | 1720 Words

There were more than 170,000 people at Dreamforce a couple of weeks ago, and many more watching from afar. Also, there...

Denis Pombriant
Salesforce and Microsoft in Another Deal
11/14/19 11:28 AM PT | CRM Buyer | 531 Words

With Dreamforce only days away, it's no surprise that Salesforce is making a flurry of announcements. What is surprising is that...

Denis Pombriant
The Information Utility, Continued
11/13/19 5:12 PM PT | E-Commerce Times | 917 Words

I've been imposing on the world sharing my theory on the formation of an information utility for some time now. Various...

Denis Pombriant
Previewing Dreamforce 2019
11/13/19 12:11 PM PT | CRM Buyer | 778 Words

Dreamforce is next week. Once again, the sold-out show will be headquartered at San Francisco's Moscone Center and overflowing to...

Denis Pombriant
The CRM-ization of Healthcare
11/06/19 11:16 AM PT | CRM Buyer | 969 Words

We've been watching the CRM-ization of healthcare for a while. A few years ago, Salesforce embarked on parallel paths. The obvious...

Denis Pombriant
DevOps for Salesforce Lightning
11/04/19 12:09 PM PT | CRM Buyer | 1087 Words

The tools you work with have a lot of impact on what you can accomplish, and the more sophisticated the tools...

Denis Pombriant
The Force May Be With Microsoft
11/02/19 4:00 AM PT | E-Commerce Times | 988 Words

The Pentagon last week awarded its US$10 billion contract for cloud computing to Microsoft. The program -- which goes by the...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant is the managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's research concentrates on evolving product ideas and emerging companies in the sales , marketing and call center disciplines. His research is freely distributed through...

Denis Pombriant
NetSuite Set for Battle in 'Suite Wars'
04/06/06 9:14 AM PT | CRM Buyer | 1197 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Building a Profitable Niche
03/29/06 5:00 AM PT | CRM Buyer | 887 Words

Some job, eh? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda ,...

Denis Pombriant
On-Demand Call Centers' Real Benefits
03/22/06 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Mud Season
03/15/06 5:00 AM PT | CRM Buyer | 1055 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

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NICE inContact February 12 webinar
How do you feel about government regulation of the U.S. tech industry?
Big tech companies are abusing their monopoly power and must be reined in.
Stronger regulations to protect consumer data definitely are needed.
Regulations stifle innovation and should be kept to the barest minimum.
Over-regulation could give China and other nations an unfair advantage.
Outdated antitrust laws should be updated prior to serious regulatory efforts.
Tech companies should regulate themselves to avoid government intervention.
NICE inContact February 12 webinar