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Denis Pombriant
I Might Differ
10/15/20 6:00 AM PT | CRM Buyer | 1008 Words

Last week my good friends Brent Leary and Paul Greenberg opened up their online show, CRM Playaz, to an executive roundtable...

Denis Pombriant
Why Hasn't CRM Taken Over the World?
10/08/20 2:11 PM PT | CRM Buyer | 1017 Words

Throughout the early fall, analysts have been treated to a continuous stream of announcements from the CRM community, especially Salesforce and...

Denis Pombriant
CRM's COVID Opportunity
09/30/20 5:00 AM PT | CRM Buyer | 1113 Words

As Winston Churchill famously said, "Never let a good crisis go to waste." Optimistically, out of COVID, the mother of modern...

Denis Pombriant
What's Old Is New Again
09/24/20 9:29 AM PT | CRM Buyer | 921 Words

Many people have worked at less than full speed over the last seven months or more, but some people managed to...

Denis Pombriant
Fall Ramp-Up
09/15/20 4:47 AM PT | CRM Buyer | 775 Words

Technology's fall selling season is gearing up for year-end as it always does, coronavirus or not, and the CRM industry follows...

Denis Pombriant
ROI on Salesforce
08/27/20 4:00 AM PT | CRM Buyer | 900 Words

Salesforce announced big numbers in all of its financials when it reported its FYQ2 results this week. But we're accustomed to...

Denis Pombriant
It's Still a Young CRM Market
08/20/20 8:06 AM PT | CRM Buyer | 827 Words

The IDC CRM market share numbers are in for 2019 and for the seventh consecutive year Salesforce leads the pack, this...

Denis Pombriant
Never Complain, Never Explain
08/19/20 4:30 AM PT | CRM Buyer | 983 Words

Oracle continues to be the big software vendor we love to hate. There are any number of reasons for this,...

Denis Pombriant
Oracle Marketing
08/10/20 3:29 PM PT | CRM Buyer | 625 Words

The emergency caused by the novel coronavirus is causing deep structural changes to how we do business. We don't sell or...

Denis Pombriant
Salesforce Sustainability Cloud
08/07/20 4:00 AM PT | CRM Buyer | 850 Words

Salesforce continues to offer new products in an expanding demonstration of its platform's relevance to business and society at large. Lately...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant is the managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's research concentrates on evolving product ideas and emerging companies in the sales , marketing and call center disciplines. His research is freely distributed through...

Denis Pombriant
NetSuite Set for Battle in 'Suite Wars'
04/06/06 9:14 AM PT | CRM Buyer | 1197 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Building a Profitable Niche
03/29/06 5:00 AM PT | CRM Buyer | 887 Words

Some job, eh? Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda ,...

Denis Pombriant
On-Demand Call Centers' Real Benefits
03/22/06 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Mud Season
03/15/06 5:00 AM PT | CRM Buyer | 1055 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
You've Got Spam
03/08/06 5:00 AM PT | CRM Buyer | 957 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Searching for Loyalty
03/01/06 5:00 AM PT | CRM Buyer | 1025 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
The Longest Tail
02/22/06 5:00 AM PT | CRM Buyer | 1056 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

Denis Pombriant
Living by the Sword
02/15/06 5:00 AM PT | CRM Buyer | 926 Words

Denis Pombriant is a well known thought leader in CRM and the founder and managing principal of the Beagle Research Group, a CRM market research firm and consultancy. Pombriant's latest white paper, Adding Sales to the Call Center Agenda , summarizes his recent...

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How will the pandemic influence your holiday shopping habits this year?
I will shop online exclusively, for my own safety and to help limit the spread of the coronavirus.
I will do some shopping online, and some in-person because I want to support merchants in my area.
I will shop online definitely, and I will consider local retailers -- but only if they provide curbside service.
I will only shop in-person because the risks associated with e-commerce outweigh my chance of catching COVID-19.
I will not do any holiday shopping this year due to circumstances related to the pandemic.
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