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Denis Pombriant
Disruption Plus
04/17/19 11:33 AM PT | CRM Buyer | 695 Words

There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a...

Denis Pombriant
Philanthropy Is Good for Business
04/16/19 11:22 AM PT | CRM Buyer | 718 Words

The other day Salesforce announced that it was integrating its philanthropic arm, the nonprofit Salesforce.org, into the larger organization, Salesforce.com. This...

Denis Pombriant
Back to the Old School With Zoho
04/13/19 5:00 AM PT | CRM Buyer | 1458 Words

Customer relationship management keeps expanding, and some people might wonder why we never seem to get all the way to some...

Denis Pombriant
Social Media's Next Act
04/09/19 12:07 PM PT | CRM Buyer | 1312 Words

A little over 10 years ago, we were toasting social media as the great innovation that would enable CRM to traverse...

Denis Pombriant
Zuckerberg Tries, Tries Again
04/06/19 5:00 AM PT | E-Commerce Times | 1469 Words

Mark Zuckerberg's most recent effort to change the conversation about Facebook seems like just another attempt at self-justification. In a recent...

Denis Pombriant
Stocks and Flows, in Brexit and CRM
04/04/19 12:16 PM PT | CRM Buyer | 808 Words

You could not have picked a better place for a career in the last two decades than CRM . In one...

Denis Pombriant
Extreme Customer Experience
04/02/19 10:22 AM PT | CRM Buyer | 766 Words

CRM guru Samson Lee has a new idea about customer experience. I don't know that I agree with it, but...

Denis Pombriant
CDP Early Days
03/26/19 12:50 PM PT | CRM Buyer | 949 Words

Here we go again, right down the hype cycle and into new product land. In the last week, two major enterprise...

Denis Pombriant
Oracle MCX
03/21/19 11:47 AM PT | CRM Buyer | 964 Words

Oracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth...

Denis Pombriant
Millennial CRM
03/13/19 10:54 AM PT | CRM Buyer | 992 Words

Trying to do business without also having a modern CRM system is like walking around naked. You can do it, at...

Denis Pombriant
Modern Selling
03/07/19 5:00 AM PT | CRM Buyer | 869 Words

Looking at the current assortment of customer relationship management functionality, including artificial intelligence , machine learning, voice recognition and chatbots, you...

Denis Pombriant
Salesforce Reflections
02/26/19 11:28 AM PT | CRM Buyer | 1308 Words

Salesforce will be celebrating its 20th birthday on March 8. Where did those decades go? "Time flies like an arrow," said...

Denis Pombriant
Spreading CRM's Message
02/12/19 10:43 AM PT | CRM Buyer | 933 Words

I've recently been writing a lot about platforms -- not about any one in particular, but about the importance of platform...

Denis Pombriant
OceanX and the E-Commerce Subscription Wave
02/08/19 5:00 AM PT | E-Commerce Times | 1359 Words

Until recently, becoming a subscription provider was a big and expensive task. To get into the game, a vendor needed to...

Denis Pombriant
The State of Selling
02/06/19 12:06 PM PT | CRM Buyer | 985 Words

What's the state of the selling profession today? In brief, it fluctuates significantly based on economic circumstances and a company's position...

Denis Pombriant
How Do You Build a Software Company?
02/05/19 10:07 AM PT | E-Commerce Times | 1083 Words

How do you build a software company? It's a trick question. There are certainly things you need to do and not...

Denis Pombriant
What's Wrong With the Social Media Model
01/31/19 5:00 AM PT | E-Commerce Times | 1844 Words

The social media model has come under increased scrutiny following revelations of data misuse and news of executives reneging on some...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
The Social Utility 2
08/07/18 11:49 AM PT | CRM Buyer | 858 Words

... have been writing a lot about social media becoming a utility -- in my last piece , for example -- and one friend summed up his objections very well: "Nicely written and well argued, Denis. However, the question that popped up...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

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What is the state of the Linux desktop?
It's edging its way into the mainstream.
It's wildly popular -- but only with open source fans.
It's in trouble due to fragmentation.
It never had a shot in a Windows-dominated PC world.
It's too cumbersome for most computer users to bother.
I'm not familiar with the Linux desktop.