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Denis Pombriant
Advanced Selling Strategies
02/17/18 11:00 AM PT | CRM Buyer | 526 Words

One of CRM's overlooked benefits, accrued over many years, is its influence on business processes. Twenty or so years ago, front-office...

Denis Pombriant
Trending in CRM
02/14/18 11:46 AM PT | CRM Buyer | 736 Words

It's uncertain how the CRM market will look in six months, given the stock market, the economy and the tax bill....

Denis Pombriant
Document Management Revisited
02/05/18 2:25 PM PT | CRM Buyer | 702 Words

The IT industry has been playing whack-a-mole since its inception. We've been applying sophisticated technology to our biggest business problems not...

Denis Pombriant
Salesforce's Triangulation Strategy
01/24/18 2:45 PM PT | CRM Buyer | 823 Words

Partnerships may be playing the role usually reserved for merger and acquisition activity in the CRM world right now. Generally a...

Chris Bucholtz
The Top 20 CRM Blogs of 2017: Countdown, Part 2
01/31/18 5:00 AM PT | CRM Buyer | 2596 Words

Beagle Research Blog - Denis Pombriant
What were you concerned about in 2017? So concerned that you sat down and wrote about it? If you said the ASC 606 Accounting Rule, Richard Branson, AI and CRM, Oracle OpenWorld and Salesforce's DreamForce,...

Denis Pombriant
Infrastructure as an Anchor
01/18/18 3:06 PM PT | CRM Buyer | 815 Words

Oracle's race to the cloud has offered multiple successes to its investors and some disappointment as well. No transition of...

Denis Pombriant
The Platform Wars of 2018
01/10/18 3:00 PM PT | CRM Buyer | 865 Words

The new battleground in enterprise software is likely to be the software platform. This is not to say that analytics and...

Denis Pombriant
CRM in 2018
01/03/18 12:08 PM PT | CRM Buyer | 994 Words

Figuring out the year ahead in CRM is tricky and getting more so. Making predictions has been more challenging for the...

Denis Pombriant
2017: CRM in Full Stride
12/23/17 11:00 AM PT | CRM Buyer | 718 Words

There was a lot in customer relationship management to like in 2017. The industry racked up north of US$35 billion and...

Denis Pombriant
Reading Between Oracle's Lines
12/19/17 5:00 AM PT | CRM Buyer | 950 Words

Oracle's most recent financial report reveals some hints about its future. Oracle has posted some very impressive numbers as its...

Denis Pombriant
Creeping Decentralization and CRM
12/13/17 1:42 PM PT | CRM Buyer | 806 Words

One of the big stories of next year might be decentralization. It's below the radar right now, which is why I...

Denis Pombriant
Cool Effect
12/08/17 10:34 AM PT | CRM Buyer | 810 Words

Dreamforce is a bit like a holiday feast in that there are usually leftovers to savor. One of the stories that...

Denis Pombriant
CPQ's Other Life
11/30/17 2:32 PM PT | CRM Buyer | 763 Words

Configure, Price, Quote systems have a name problem. When they debuted, their basic functions gave a name to the category that...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

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Not interested -- even if they were safe, they would be ridiculously expensive.
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I'd use them -- human pilots could take over remotely if necessary.
No way -- I would want a human on board to take over in an emergency.
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