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Results 1-20 of 907 for Denis Pombriant (0.002 secs).

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Denis Pombriant
Managing in Mature Markets
03/20/18 5:00 AM PT | CRM Buyer | 851 Words

Markets and companies change as industries grow and as a disruptive innovation commoditizes. Generally, prices come down because the innovation becomes...

Denis Pombriant
Healthcare, CRM's New Vertical
03/14/18 10:16 AM PT | CRM Buyer | 877 Words

Healthcare might offer the best example of the potential for vertical market or industry-oriented customer relationship management, but most people in...

Denis Pombriant
Facebook's Vulnerabilities Surface
03/07/18 12:35 PM PT | CRM Buyer | 893 Words

Adam Smith famously referred to "the invisible hand" of the free market in his landmark book The Wealth of Nations ,...

Denis Pombriant
To Fix Healthcare, Fix IT First
03/01/18 3:07 PM PT | CRM Buyer | 816 Words

We spend a great deal of time and effort trying to make healthcare more affordable and to ensure better outcomes. Too...

Denis Pombriant
Keeping It Simple
02/22/18 3:07 PM PT | CRM Buyer | 650 Words

Disruptive innovations change our lives for the better. They expose longstanding needs and signal that there's a solution at hand. Moreover,...

Denis Pombriant
Advanced Selling Strategies
02/17/18 11:00 AM PT | CRM Buyer | 526 Words

One of CRM's overlooked benefits, accrued over many years, is its influence on business processes. Twenty or so years ago, front-office...

Denis Pombriant
Trending in CRM
02/14/18 11:46 AM PT | CRM Buyer | 736 Words

It's uncertain how the CRM market will look in six months, given the stock market, the economy and the tax bill....

Denis Pombriant
Document Management Revisited
02/05/18 2:25 PM PT | CRM Buyer | 702 Words

The IT industry has been playing whack-a-mole since its inception. We've been applying sophisticated technology to our biggest business problems not...

Denis Pombriant
Salesforce's Triangulation Strategy
01/24/18 2:45 PM PT | CRM Buyer | 823 Words

Partnerships may be playing the role usually reserved for merger and acquisition activity in the CRM world right now. Generally a...

Denis Pombriant
Infrastructure as an Anchor
01/18/18 3:06 PM PT | CRM Buyer | 815 Words

Oracle's race to the cloud has offered multiple successes to its investors and some disappointment as well. No transition of...

Denis Pombriant
The Platform Wars of 2018
01/10/18 3:00 PM PT | CRM Buyer | 865 Words

The new battleground in enterprise software is likely to be the software platform. This is not to say that analytics and...

Denis Pombriant
CRM in 2018
01/03/18 12:08 PM PT | CRM Buyer | 994 Words

Figuring out the year ahead in CRM is tricky and getting more so. Making predictions has been more challenging for the...

Chris Bucholtz
The Top 20 CRM Blogs of 2017: Countdown, Part 2
01/31/18 5:00 AM PT | CRM Buyer | 2596 Words

Beagle Research Blog - Denis Pombriant
What were you concerned about in 2017? So concerned that you sat down and wrote about it? If you said the ASC 606 Accounting Rule, Richard Branson, AI and CRM, Oracle OpenWorld and Salesforce's DreamForce,...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
Customer Experience Guru Joe Pine: Authenticity Is the New Quality
01/09/08 4:00 AM PT | CRM Buyer | 2044 Words

Denis Pombriant: You and your writing partner James Gilmore have been responsible for introducing some important ideas into the business world, like mass customization and the experience economy. How do you come up with ideas like that?

Joe Pine: Basically, we...

Denis Pombriant
'Well, I Am a Systems Guy'
12/15/10 5:00 AM PT | CRM Buyer | 909 Words

Denis Pombriant interviewed by John Taschek at Dreamforce.

Of Clouds and Forces
Nonetheless, if you look at the now eight clouds you are likely to miss -- or underestimate --...

Denis Pombriant
The On-Demand Call Center
08/30/06 4:00 AM PT | CRM Buyer | 1060 Words

Listen to Denis Pombriant (6:30 minutes)
Having the technology and the business model was not enough, however, especially in this market, because once a company made the big call center investment, it had to make the investment work out -- and...

Denis Pombriant
The Sales Web
08/09/06 4:00 AM PT | CRM Buyer | 1088 Words

Listen to Denis Pombriant (5:47 minutes)
In this case, customers have evolved to a point where they have changed the way many markets work. About a hundred years ago, mass markets were created, and fifty years ago, roughly, mass marketing...

Denis Pombriant
Prime Time for PRM
07/26/06 5:00 AM PT | CRM Buyer | 1057 Words

Listen to Denis Pombriant (6:20 minutes)
What's happening? Well, to a degree this is a predictable part of the technology lifecycle. As product categories mature, much of the mystery goes out of them because the consumer becomes acquainted with a...

Denis Pombriant
Microsoft, Oracle Take Different Approaches
07/19/06 5:00 AM PT | CRM Buyer | 953 Words

Listen to Denis Pombriant (5:35 minutes)
That's why I say Microsoft needs to find a way to create some separation between itself and the competition. Unfortunately, though, the R&D that Microsoft is pouring into on-demand CRM will most likely be...

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How do you feel about accidents that occur when self-driving vehicles are being tested?
Self-driving vehicles should be banned -- one death is one too many.
Autonomous vehicles could save thousands of lives -- the tests should continue.
Companies with bad safety records should have to stop testing.
Accidents happen -- we should investigate and learn from them.
The tests are pointless -- most people will never trust software and sensors.
Most injuries and fatalities in self-driving auto tests are due to human error.