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Denis Pombriant
AppExchange Partners Get a Lift
05/23/19 2:00 AM PT | CRM Buyer | 689 Words

For many years, one of the big concerns of the cloud software industry has been ensuring that the user experience was...

Denis Pombriant
Technology Is Filling a Need in Philanthropy
05/14/19 12:30 PM PT | CRM Buyer | 890 Words

It's surprising that philanthropy as an industry has gotten by for so long without technology to improve its operations. That's changing,...

Denis Pombriant
Einstein Analytics for Financial Services
05/07/19 11:51 AM PT | CRM Buyer | 837 Words

It's not that Salesforce has introduced more artificial intelligence apps for its Einstein analytics tool set -- this time for financial...

Denis Pombriant
Small Biz Reaps Major Benefits With Oracle Autonomous Database
05/04/19 5:00 AM PT | E-Commerce Times | 1163 Words

Drop Tank is a small company in footprint -- it started with only 22 people -- but it has an...

Denis Pombriant
New CRM Research Shows Awareness Gap
05/01/19 1:07 PM PT | CRM Buyer | 1029 Words

CRM guru Esteban Kolsky and I did some primary research earlier this year, paid for by Zoho. We wanted to...

Denis Pombriant
What Social Can Learn From CRM
04/25/19 10:19 AM PT | CRM Buyer | 1010 Words

Kara Swisher gave a pretty good impression of a woman at her wits' end in The New York Times the other...

Denis Pombriant
Disruption Plus
04/17/19 11:33 AM PT | CRM Buyer | 695 Words

There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a...

Denis Pombriant
Philanthropy Is Good for Business
04/16/19 11:22 AM PT | CRM Buyer | 718 Words

The other day Salesforce announced that it was integrating its philanthropic arm, the nonprofit Salesforce.org, into the larger organization, Salesforce.com. This...

Denis Pombriant
Back to the Old School With Zoho
04/13/19 5:00 AM PT | CRM Buyer | 1458 Words

Customer relationship management keeps expanding, and some people might wonder why we never seem to get all the way to some...

Denis Pombriant
Social Media's Next Act
04/09/19 12:07 PM PT | CRM Buyer | 1312 Words

A little over 10 years ago, we were toasting social media as the great innovation that would enable CRM to traverse...

Denis Pombriant
Zuckerberg Tries, Tries Again
04/06/19 5:00 AM PT | E-Commerce Times | 1469 Words

Mark Zuckerberg's most recent effort to change the conversation about Facebook seems like just another attempt at self-justification. In a recent...

Denis Pombriant
Stocks and Flows, in Brexit and CRM
04/04/19 12:16 PM PT | CRM Buyer | 808 Words

You could not have picked a better place for a career in the last two decades than CRM . In one...

Denis Pombriant
Extreme Customer Experience
04/02/19 10:22 AM PT | CRM Buyer | 766 Words

CRM guru Samson Lee has a new idea about customer experience. I don't know that I agree with it, but...

Denis Pombriant
CDP Early Days
03/26/19 12:50 PM PT | CRM Buyer | 949 Words

Here we go again, right down the hype cycle and into new product land. In the last week, two major enterprise...

Denis Pombriant
Oracle MCX
03/21/19 11:47 AM PT | CRM Buyer | 964 Words

Oracle held its Modern Customer Experience conference in Las Vegas this week, and it was eye-opening. This is the fourth...

Denis Pombriant
Millennial CRM
03/13/19 10:54 AM PT | CRM Buyer | 992 Words

Trying to do business without also having a modern CRM system is like walking around naked. You can do it, at...

Denis Pombriant
Modern Selling
03/07/19 5:00 AM PT | CRM Buyer | 869 Words

Looking at the current assortment of customer relationship management functionality, including artificial intelligence , machine learning, voice recognition and chatbots, you...

Denis Pombriant
Salesforce Reflections
02/26/19 11:28 AM PT | CRM Buyer | 1308 Words

Salesforce will be celebrating its 20th birthday on March 8. Where did those decades go? "Time flies like an arrow," said...

Denis Pombriant
Beginning of a Paradigm
09/04/14 8:40 PM PT | CRM Buyer | 927 Words

I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit...

Denis Pombriant
The Social Utility 2
08/07/18 11:49 AM PT | CRM Buyer | 858 Words

... have been writing a lot about social media becoming a utility -- in my last piece , for example -- and one friend summed up his objections very well: "Nicely written and well argued, Denis. However, the question that popped up...

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Is "too much screen time" really a problem?
Yes -- smartphone addiction is ruining relationships.
Yes -- but primarily due to parents' failure to regulate kids' use.
Possibly -- long-term effects on health are not yet known.
Not really -- lack of self-discipline and good judgement are the problems.
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