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Vivian Wagner
Voice of the Customer: Analyzing What People Say and How They Say It
01/02/13 5:00 AM PT | CRM Buyer | 715 Words

"The human voice is made of many repeating patterns," Amir Liberman, CEO of Nemesysco , told CRM Buyer. "Everything that attracts your attention will generate a slight disturbance in these patterns. We look carefully at this voice chart, and we identify disturbances."...

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What effect is social media having on the current discussion of sexual misconduct?
It's enabling many more people to engage in serious discussions.
It's functioning mostly as an echo chamber.
It's giving everyone a voice.
It's creating much more divisiveness.
It's enabling a cultural re-education.
It's making my news feed so unpleasant I'm staying away.