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CRM SHOPPER

Oracle To Post Software Prices Online

Oracle announced that it will post online a comprehensive guide that will answer "90 percent of the questions customers usually have about our prices," Leslie Rubin, director for global pricing and licensing communications, told CRM Buyer Magazine. Pricing will continue to be a competitive differ...

CRM SHOPPER

How To Tell If Your New Vendor Will Stick Around

Partnerware's exit from the partner relationship management space is the latest reminder for IT buyers that the software industry is not at its most stable point right now. Even one-time stalwarts, such as Siebel, are experiencing difficulty; certainly, cutbacks in staff have become endemic acros...

PRODUCT PROFILE

Blue Martini 5 for Manufacturers Released

A year after its first foray into the manufacturing vertical, Blue Martini has released Blue Martini 5 for Manufacturers. According to Joe Paytas, director of Blue Martini manufacturing industry, the latest version has three new features that leverage Blue Martini's J2EE architecture: lead manage...

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E.piphany Ships E.6 Service Module

E.piphany continues to roll out its E.6 suite, shipping the customer service module. Service 6.0 is a hybrid offering, incorporating contact center service and sales capabilities. It includes self-service options, such as e-mail response, and an analytics component called E.piphany Insight for Se...

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Genesys Express IP Contact Center – Tailored for Mid-Market

Genesys Telecommunications has staked its claim in the rapidly growing IP contact center space with the release this week of Genesys Express IP Contact Center (IPCC), an IP-based turnkey platform geared toward the mid-market. Express IPCC is an interactive management software-based platform for c...

CRM SHOPPER

CRM Price Negotiations: Don’t Try This at Home

Show me a company that thinks it got a good deal when it negotiated a big discount off the list price for an enterprise software package, and I will show you a company that likely just got rolled. Negotiating a fair price for enterprise software has never been easy, and now there are a number of ...

ROLLOUTS

Metals Supplier Deploys J.D. Edwards EAM

Metaldyne, a global supplier of metal-based components, has deployed J.D. Edwards' enterprise asset management (EAM) product as part of its overall manufacturing and supply chain -- and, to a certain degree, CRM -- strategy. "With a supply pipeline that is continually shortening, the ability to m...

PRODUCT PROFILE

WebSphere Commerce 5.4 Integrates Inventory and Order Management

These days, online retailers are focusing primarily on profits, a distinct shift from the philosophy embraced in the dot-com heyday. To meet its self-imposed order and inventory management challenge, the Lillian Vernon store deployed WebSphere Commerce 5.4, an e-commerce platform designed for small ...

Avaya Unveils Interactive Voice Response 9.0

Avaya has unveiled Interactive Voice Response 9.0, its latest contact center self-service application. It is the first major Avaya IVR product that has completely embedded the open-standard, voice-extensible markup language 2.0, or VXML, into its platform, Avaya CRM evangelist Lawrence Byrd told ...

IBM, E.piphany Join for Open-Standards CRM

In a move designed to ensure that CRM products and systems are integrated and tested for scalability, IBM and E.piphany are partnering to provide a joint hardware-software CRM package based on such open standards as Java 2 Enterprise Edition. E.piphany's entire suite of CRM applications, includin...

WebSphere Boosts E-tailer’s Presence in Japan

Normally, a company's inventory is distributed over multiple fulfillment centers, according to Errol Denger, WebSphere product manager at IBM. The new version of WebSphere, however, incorporates the notion of a fulfillment center into its design. So, in launching an online retail presence in Japan, ...

Edify Ships New Multichannel App

Edify is shipping the newest generation of its multichannel enterprise CRM application, Edify 8. Upgraded features in the new release include natural language speech recognition, integrated text-to-speech capabilities and an e-service suite supported by a unified knowledge repository. It is the f...

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