Oracle announced that it will post online a comprehensive guide that will answer "90
percent of the questions customers usually have about our prices," Leslie Rubin, director
for global pricing and licensing communications, told CRM Buyer Magazine. Pricing will
continue to be a competitive differ...
B2B Lead Generation Services Reach key decision makers with sales-ready leads that shorten your sales process. Move the needle by delivering funnel qualified leads to your sales team. Learn more.
Partnerware's exit from the partner relationship management space is the latest
reminder for IT buyers that the software industry is not at its most stable point right
now. Even one-time stalwarts, such as Siebel, are experiencing difficulty; certainly,
cutbacks in staff have become endemic acros...
A year after its first foray into the manufacturing vertical, Blue Martini has released
Blue Martini 5 for Manufacturers. According to Joe Paytas, director of Blue Martini
manufacturing industry, the latest version has three new features that leverage Blue
Martini's J2EE architecture: lead manage...
E.piphany continues to roll out its E.6 suite, shipping the customer service module.
Service 6.0 is a hybrid offering, incorporating contact center service and
sales capabilities. It includes self-service options, such as e-mail response,
and an analytics component called E.piphany Insight for Se...
Genesys Telecommunications has staked its claim in the rapidly growing IP contact center
space with the release this week of Genesys Express IP Contact Center (IPCC), an
IP-based turnkey platform geared toward the mid-market. Express IPCC is an interactive
management software-based platform for c...
Show me a company that thinks it got a good deal when it negotiated a big discount off
the list price for an enterprise software package, and I will show you a company that
likely just got rolled. Negotiating a fair price for enterprise software has never been
easy, and now there are a number of ...
Metaldyne, a global supplier of metal-based components, has deployed J.D. Edwards'
enterprise asset management (EAM) product as part of its overall manufacturing and supply
chain -- and, to a certain degree, CRM -- strategy. "With a supply pipeline that is continually
shortening, the ability to m...
These days, online retailers are focusing primarily on profits, a distinct shift from
the philosophy embraced in the dot-com heyday. To meet its self-imposed order and inventory management challenge, the Lillian Vernon store deployed WebSphere Commerce 5.4, an e-commerce platform designed for small ...
Avaya has unveiled Interactive Voice Response 9.0, its latest contact center self-service
application. It is the first major Avaya IVR product that has completely embedded the
open-standard, voice-extensible markup language 2.0, or VXML, into its platform, Avaya
CRM evangelist Lawrence Byrd told ...
In a move designed to ensure that CRM products and systems are integrated and tested
for scalability, IBM and E.piphany are partnering to provide a joint hardware-software
CRM package based on such open standards as Java 2 Enterprise Edition. E.piphany's entire
suite of CRM applications, includin...
Normally, a company's inventory is distributed over multiple fulfillment centers,
according to Errol Denger, WebSphere product manager at IBM. The new version of
WebSphere, however, incorporates the notion of a fulfillment center into its design.
So, in launching an online retail presence in Japan, ...
Edify is shipping the newest generation of its multichannel enterprise CRM
application, Edify 8. Upgraded features in the new release include natural language
speech recognition, integrated text-to-speech capabilities and an e-service suite
supported by a unified knowledge repository. It is the f...