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Results 901-920 of 928 for Denis Pombriant.
INDUSTRY ANALYSIS

Salesforce.com Ups the Ante in IT

Luck plays a role in life. I don't pretend to understand it, and I believe we make our own luck, but occasionally we also inherit some from the cosmos. How else do you explain the timing of Salesforce.com's announcements last week at DreamForce, its annual user group meeting in San Francisco? The ...

OPINION

Industry Analysis Is a Practice, Not a Job

Analyzing the industry analysts has become a popular indoor sport in CRM and beyond. Ever since the scandals involving a few financial analysts kiting stocks for their investment bank employers, there has been an attempt to upgrade the standards by which financial analysts are judged and to apply t...

INDUSTRY ANALYSIS

Has CRM Bottomed Out?

Forgive me, but amid all the excitement of the baseball post-season, it's hard to believe there are other important things going on in the world. Last week some important earnings numbers came out of the communications departments of archrivals SAP and Siebel, which I only got to after reading the e...

INDUSTRY ANALYSIS

Plumbers and Professors in CRM

Last week the numbers moved. No, not the election, but something equally important. Let me explain. For the last couple of years, whenever I ran a survey about CRM acceptance, I always included some questions about how the customer prepared for the deployment. I started doing it because I had a hu...

INDUSTRY ANALYSIS

Siebel Highlights Analytics and New Service Offerings

The annual meeting of the North American Siebel user group is a big deal, and last week's convocation in Los Angeles played true to form. It was new CEO Mike Lawrie's first opportunity to address the group and meet with customers, press and analysts on a grand scale. Lawrie took over from founder T...

INDUSTRY ANALYSIS

The Hosted Contact Center

Last week Salesforce.com introduced a new call and contact center service called Supportforce.com. It's a slick package that includes the hardware and software any company needs to initiate or enhance call center activities right down to voice over IP. Salesforce now joins the ranks of companies suc...

INDUSTRY ANALYSIS

Has Oracle Lost Its Way?

They're at it again -- Oracle and (reluctantly) PeopleSoft -- like siblings in the back seat on the ride to grandma's house. Now that a federal court has said that Oracle's pursuit of its rival is OK on anti-trust grounds, Oracle is trying to clear the remaining hurdles, such as the European Commis...

INDUSTRY ANALYSIS

SFA, Component CRM and Other Research Notes

This week I'm trying something different. I usually try to go in-depth with one subject for a column. To do that I frequently start out writing about a number of different ideas just to see where they end up. Many of the ideas don't make it into a column because they never reach a sufficient length...

INDUSTRY ANALYSIS

On and Offshore: Call Center Economics

Much heat, and little light, is emanating from this season's political debate about the offshoring of American jobs. Like blind men trying to describe an elephant by touching and describing various parts, researchers and commentators have come up with very different assessments and conclusions, and ...

INDUSTRY ANALYSIS

Network Integration and the Pivotal Role of CRM

Lots of us think that the rise of the Internet over the last decade has turned us into a society totally connected with each other and to the world at large. Although we are definitely on the way, there's still a lot of work to be done. And as it turns out, the Internet has provided only the plumbin...

New Business Model Emerging for Enterprise-Software Industry

Even in a slow week for CRM news, you might have missed a couple of announcements that may have a significant impact on the future of the enterprise software market, including CRM. Last week, RightNow, a newly public OnDemand call center company, announced that it had joined the WS-I, an independent...

INDUSTRY ANALYSIS

Voice of Customer Driving Music Industry Evolution

One of the hardest things about observing evolution -- even business evolution -- is that the pace is so slow that the turning points are not apparent except in retrospect. Does anyone remember when Digital Equipment Corporation or Wang Laboratories became irrelevant? They are gone today and have be...

INDUSTRY ANALYSIS

Analyst Glut Might Not Last

Too many dollars chasing too few products results in inflation. We've all seen that phenomenon. But what happens when too many similar products swamp the market? Usually the oversupply results in falling prices, and that seems to be what's been happening in the analyst business for several years. In...

OPINION

Economics, the Tech Industry and the Election

Forget for a moment your opinions of the presidential candidates, your views on the war, taxes or social issues. Consider, instead, which party's policies are likely to result in better times in the technology sector. The last technology run-up might offer some clues about the upcoming election. The...

INDUSTRY ANALYSIS

What’s Next in CRM?

I have heard a lot of talk in the industry lately about CRM being "over." The current phase lacks the 40 percent-plus growth rates of the 1990s, and many people have concluded that means the need for customer relationship management solutions is waning. But maybe not. Although CRM's formal history o...

INDUSTRY ANALYSIS

Race for Ultimate Hosted CRM Model Underway

Marc Benioff, chairman and CEO of Salesforce.com, rang the closing bell at the New York Stock Exchange last Wednesday, an act that some day may be viewed as the end of the beginning of the hosted enterprise-software revolution. The ritual market closing was part of a bigger event: the company's firs...

INDUSTRY ANALYSIS

Second Time’s the Charm: Picking a CRM Vendor

The process for choosing a CRM vendor is important to getting the best results. A successful approach is revealed in the following scenario for how the process might proceed: An old friend called me a few weeks ago looking for advice. Steve is the CEO of a small software company with a fresh infusio...

INDUSTRY ANALYSIS

A New Chapter for Enterprise Software

Scott Fitzgerald once famously observed that there are no second acts in American life. I don't agree because for me, if anything, America is, and has always been, the land of the second chance. On this topic, William Faulkner comes much closer to the reality that I know. I've always been partial to...

INDUSTRY ANALYSIS

The Difference Between Effectiveness and Efficiency

When I started researching the difference between effectiveness and efficiency, as these terms relate to sales-force automation software, I was surprised that some dictionaries use the two words to define each other. The difference between effectiveness and efficiency was rather slight in those book...

INDUSTRY ANALYSIS

Oracle: It’s Not Too Late

As I watch the proceedings unfold between Oracle and the U.S. Department of Justice (DOJ), I wonder if these two entities are even on the right page. The same page? Sure. But the right page? I dunno. In this wild world we call the "free market," I wonder how Oracle can come to the conclusion that th...

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