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Results 41-60 of 208 for Vivian Wagner.
WOMEN IN TECH

FutureProof Retail President Di Di Chan: Combine Your Strengths

"From the consumer point of view, when you go shopping you have people who help you and service you, and you walk away happy," said FutureProof Retail President Di Di Chan. "What we're doing is bringing the online offline, to centralize that service. It's not just the top VIP shopper who can enjoy t...

EXCLUSIVE INTERVIEW

Five9 President Dan Burkland: Leveraging Tech for Great Customer Experiences

"We're seeing a digital transformation take place, where companies are moving their contact centers to the cloud," noted Dan Burkland, president of Five9. "There are two key criteria for a contact center -- there's the CRM and the contact center infrastructure, and those two really go hand-in-hand. ...

WOMEN IN TECH

HighGround CEO Andee Harris: Find Your People

"Human capital management is the idea that your humans are your capital, and so you should be investing in them and managing them, making sure that you're giving your talent opportunities to grow, and that they have purpose in their work," said HighGround CEO Andee Harris. "Human resources is more a...

WOMEN IN TECH

NYC Data Science Academy CTO Vivian Zhang: Do the Difficult Things First

In the data science field today, "the big problem is that the industry does not have official data science training," observed Vivian Zhang, CTO of the NYC Data Science Academy. "Their majors don't teach them anything in the industry. We've become a natural transition funnel to bring those people in...

EXCLUSIVE INTERVIEW

Namogoo CEO Chemi Katz: Malware Can Ruin the Customer Journey

"The customer journey is the journey that e-commerce customers go on when they come to a site, and hopefully it ends with buying a product," said Chemi Katz, CEO of Namogoo. "Hijacking interferes with the customer's journey. It can be a pop-up that the company didn't put there, or something that wil...

WOMEN IN TECH

LSQ Software Engineer Ishita Mandhan: Find Your Community

"Girls in Tech is a global nonprofit. We focus on engagement, education, and empowerment of girls and women in technology," said Ishita Mandhan, a software engineer at LSQ and program director for Girls in Tech. "It's important to provide the support network to help women to develop their careers in...

EXCLUSIVE INTERVIEW

Globant CTO Diego Tartara: Building Trust Moment by Moment

A digital customer journey "has to be a full end-to-end cycle," said Diego Tartara, Globant CTO Latin America. "It starts from the actual need and goes all the way to the usage of the product or brand. The journey is not only the touchpoints with the digital tool. It has to do with the end-to-end re...

EXCLUSIVE INTERVIEW

Content Analytics’ VP Kenji Gjovig: There’s Chum in the E-Commerce Waters

Content management is all about making sure that a product item page "has all of the information that a customer needs to buy an item or have a good experience with it afterwards," said Kenji Gjovig, VP of partnerships and business development at Content Analytics. "What goes into content management...

5 Innovative Ways to Inspire Customer Loyalty

Getting customers -- and keeping them -- is the name of the game in e-commerce. "The e-commerce market is crowded and noisy, and brands need to do everything they can to differentiate themselves from the pack," said Eric Hansen, CTO of SiteSpect. "Loyalty programs do just that, giving a brand the ed...

7 Tips for Highly Effective Content Marketing

Content marketing, which bridges the divide between marketing and storytelling, is vital to attracting and keeping e-commerce customers. "Content marketing is the practice of sharing information your target audience will find helpful and valuable with the intention of creating a profitable customer ...

EXCLUSIVE INTERVIEW

Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money

"As services are getting more and more mobile, service needs to get mobile as well," said Tushar Makhija, vice president of revenue at Helpshift. "If you look at customer service over the last 10 to 15 years, first it was all about average handling time. If you grew quickly as a business, you needed...

WOMEN IN TECH

LogicHub CPO Monica Jain: Focus on Results

"I was always interested in analyzing the data," said LogicHub CPO Monica Jain. "I was introduced to a company that was a pioneer in the market, and that's where my career in security started. I fell in love with security because it's all about finding and analyzing the data, and about crunching the...

EXCLUSIVE INTERVIEW

Zyme CCO Ted Dimbero: Connecting the Channel Data Dots

"Channel data management is about providing high-tech companies with all the data and information they need to effectively manage their distribution channels, sales and marketing," said Zyme CCO Ted Dimbero. "Traditionally, companies have relied on managing the channel fairly blindly. They may get m...

WOMEN IN TECH

Multitasking CTO Heather Wilde: Making the World More Like Star Trek Than Skynet

"I care about helping more women get into technology, so I spend a lot of time teaching girls from sixth grade to high school so that they're more educated about STEM fields," said CTO Heather Wilde. "I'm also chair of the engineering school's advisory board at the University of Nevada, Las Vegas, t...

EXCLUSIVE INTERVIEW

Alteryx CCO Olivia Duane Adams: Women Do Think Differently

Analytics is "about having a sense of curiosity -- the ability to look at data and say, 'what is it telling me?'" said Olivia Duane Adams, chief customer officer at Alteryx. "I define analytics as 'the ability to ingest any and all relevant sources of data that might help answer a question being ask...

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Nanorep CTO Amit Ben: Chatbots Should Be Useful, Not Human

"When you provide service, it can be either completely general, or contextual -- which means it's different for different demographics," said Nanorep CTO Amit Ben. "Personalized service means that you get to the most fine-grained resolution possible. It's self-service that can be catered and adjuste...

WOMEN IN TECH

Trustify President Jennifer Mellon: Diversity Is Good Business

"My team has always, from day one, been 70 percent female," said Trustify President Jennifer Mellon. "You know, we're not a flower delivery service -- we're doing private investigation. It's not a space women often lead in, so I'm really proud of that. We did a self-disclosure report early on, and o...

EXCLUSIVE INTERVIEW

Swiftpage CEO John Oechsle: Better Interactions Lead to More Transactions

"There are groups within companies that don't want to interact with a full-blown CRM application," said John Oechsle, president and CEO of Swiftpage. "They want it running in the background, but they want to access it based on the functions they want it to perform. These small purpose-built apps are...

WOMEN IN TECH

Metis CDS Debbie Berebichez to Women in STEM: Chase Your Dreams

"I've helped shape the conversation," said Debbie Berebichez, chief data scientist at Metis. "It's empowered me to mentor young women and also to shape policy. At Metis, we offer a scholarship to women and minorities, so we do things actively to bring women in. I also try to recruit and hire women. ...

EXCLUSIVE INTERVIEW

Zuora VP Matt Darrow: The Intelligence of the Subscription Model

"We think of 'subscription' broadly," said Matt Darrow, VP and general manager of product at Zuora. "It's when companies do business with customers with whom they have a known relationship, and those relationships are sticky. The subscription model is great for engagement because companies know that...

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