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Microsoft CRM operations are in full swing, and bloggers are sharing tips and information. Update Rollup 1 for Microsoft Dynamics CRM 4.0 is now available. No, it's not a new release -- but as with anything Microsoft, the cyber-community is talking about implementation do's and don'ts. Microsoft is ...

Microsoft will be rolling out eight CRM "accelerators" for its Dynamics CRM product line in the second half of 2008. On the Javista blog, Microsoft's Reuben Krippner gives readers a thorough update on what they will offer customers. On the Microsoft Dynamics CRM Team Blog, he shares information for ...

Microsoft held its Worldwide Partner Conference last week, and Sonoma Partners' Mike Snyder summed up the event's highlights. "Once again, Microsoft CRM was a featured product at the conference! Microsoft sells thousands of products, but CRM gets plenty of attention," he wrote. "During the opening k...

The Internet has seen massive adoption. Online retailing has continued to dramatically build its customer base and more and more companies are sending their offline customers to the Internet for service and support. To service both these old and new customers, the Internet has already had an abundan...

Having your customers comment on your policies, products or employment practices is one thing. Having them suggest ideas for improving said policies and products -- in a public forum where participants can vote on these ideas, no less -- is an entirely different matter. How well a company can handl...

Oracle's steady march to integrate its string of multimillion-dollar acquisitions continues. Its latest meld is the PeopleSoft Enterprise CRM 9 application with the Oracle Customer Hub, with Fusion middleware serving as the common platform. The end result is a CRM enterprise suite with master data m...

Now general manager of Microsoft Dynamics CRM, Brad Wilson's career trajectory has allowed him to deliver CRM to the market from many different vantage points -- and levels of resources. Wilson began at HP as a database software architect, moving into product management and marketing after a few yea...

The latest version of Microsoft Dynamics CRM -- 4.0, formerly code-named "Titan" -- is complete and released to manufacturing. In other words, the long-awaited application has shipped from Microsoft's engineering group and is now available from electronic download for new and existing customers. The...

Oracle announced it wants to acquire BEA Systems, a provider of Web-based business productivity and integration software, for $6.7 billion, or $17 per share in cash. BEA has already rejected the offer, according to news accounts, saying that Oracle's bid seriously undervalues the company's overall w...

Customers who shop online at Walmart.com may soon have no way to speak with a live person over the phone to ask questions. Thanks to a new "Customer Contact Reduction" program, the retailer by next week will remove its toll-free customer service support number, according to a Tuesday report in the N...

Several years ago, the only way to obtain an enterprise application was through a long, arduous and expensive system implementation of on-premise software -- and oftentimes, after all the hard work, the project would still quietly be considered a failure. Times -- and, more importantly, technology -...

Talisma has introduced a new version of CIM 8.0, its self-service suite. While this release includes numerous enhancements to the existing product lineup, it also offers something completely new for the suite: a proactive sales feature set that leverages reactive service capabilities introduced in e...

AT&T on Monday announced it will partner with enterprise mobile solutions provider Antenna Software to market its business application mobilization, starting with mobile CRM for sales force automation and expanding to field force and executives' data requirements. AT&T has begun using Antenn...

No longer having to hear that "CRM is dead" is one thing to be thankful for, says Brad Wilson, general manager of Microsoft Dynamics CRM. That was a talking point making the rounds a few years back, and it developed sudden and significant traction when it was echoed by an executive of one of the lea...

With the CRM vendor landscape going through so many changes today, it's an excellent time to check up and see what your vendor's viability is, what their future prospects look like, and especially for the best-of-breed vendors, what their exit strategy is, if they have one. I have compiled some quic...

Originally positioned as a small company application, Microsoft Dynamics CRM is clearly gunning for the enterprise with its latest release, rolled out in December. The company announced Tuesday that it has made additional inroads into that end of the market, citing customer wins including H&R Bl...

Manufacturers are increasingly turning to hosted CRM applications including those from Salesforce.com and others to have their sales, service, and sales operations departments capture competitive intelligence from the field. The competitive intelligence generated from the many interactions with rese...

According to a study published by CSO Insights, a research firm that specializes in benchmarking sales and marketing excellence, companies that excelled at sales knowledge management saw the number of sales reps meeting or exceeding their quotas increase by 25 percent. Based on this statistic, one ...

Luck plays a role in life. I don't pretend to understand it, and I believe we make our own luck, but occasionally we also inherit some from the cosmos. How else do you explain the timing of Salesforce.com's announcements last week at DreamForce, its annual user group meeting in San Francisco? The ...