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Results 41-60 of 96 for Charles King.

Oracle Calls Out Amazon, Salesforce

Oracle CEO Larry Ellison said last week that his main rivals were the new generation of cloud companies, and that IBM and SAP were no longer in his gun sights. Oracle is focusing on cloud infrastructure companies such as Amazon and SaaS providers such as former ally Salesforce.com. "Oracle may have ...

There's no doubt email marketing has become nonnegotiable for retailers during the holiday season, and that's particularly true on the mobile side. Mobile emailed offers are also playing bit roles in other strategies, such as showrooming. Retailers have learned not to push against this trend but to ...

The Shift to a Subscription Economy, Part 1

Why buy when you can lease? That's a question businesses are asking both externally, as they offer products ranging from software to food, and internally, as they look at billing, ERP and other operations. The upshot is that corporations are moving toward a subscription-based business model both ins...

SAP Pulls Hybris Into Its Stable

SAP acquired Switzerland-based enterprise resource planning company Hybris last week in order to add cloud-based, next-generation e-commerce capabilities to its offerings. Hybris has developed an omnichannel commerce platform that allows businesses to incorporate Web, mobile, call center and store...

Trulia Rolls Out Welcome Mat for Real Estate Pros

In a move to bolster its offerings for the real estate market, Trulia said this week that it would acquire Market Leader, a Software as a Service-based CRM company targeting agents and brokers. The acquisition, expected to close in the fall, will provide Trulia with tools to help real estate profess...

Microsoft Invites Amazon to IaaS Brawl

Microsoft this week announced general availability of Windows Azure Infrastructure Services. The Infrastructure as a Service offering previously had been in limited release. The cloud service lets users deploy full virtual machines created from a gallery of pre-populated templates built into its man...

Amazon Tops Customer Satisfaction Charts in 2012

Consumers continued to put their trust in e-commerce websites in 2012, according to the latest American Customer Satisfaction Index released Tuesday. The ACSI, produced in partnership with the customer analytics experience firm ForeSee, showed e-commerce sites making incremental gains in customer sa...

OPINION

5 Business Lessons to Learn From PR Flacks

As a journalist covering technology, you get bombarded with material from PR people trying to get you to write about their clients. Although there are some stellar PR people, the majority of pitches I get are not targeted at what I write about, addressed to the wrong person, or make claims that are ...

CRM Product Profiles: The Year in Review

CRM applications tend to embody a range of features, depending on the maker and the audience. Some applications are stripped-down products sporting a handful of features -- and only those features -- deemed necessary to the user. Other products have become de facto mini-ERP systems with their integr...

Mobile CRM’s Golden B2B Side

Without a doubt, mobile CRM has become a must-have deployment in the B2C world. Expect that trend to move into the B2B community for similar reasons: The devices are becoming ever more equipped to serve multiple needs, and their uses can soothe a lot of pain points. B2B, more so than B2C, is highly ...

Sapphire Now: It’s a Mobile, Social, Cloudy, Collaborative World

The Sapphire Now conference kicked off Monday in Orlando, Fla., with 60,000 customers, partners and employees of SAP participating, either at the conference facility or watching it online. The first day of the event offered the usual lineup of celebrity speakers -- corporate and otherwise -- with To...

Microsoft Dynamics ERP Is Bound for Azure Glory

Microsoft is stepping up its cloud strategy, with the announcement that it will port its Microsoft Dynamics enterprise resource planning software to Windows Azure this year. The company outlined plans for the transition at Convergence 2012, held last week in Houston. Dynamics NAV 2013 and Dynamics G...

INSIGHTS

The Problem With Straight-Line Projections

Forrester Research has been heating up the marketplace lately with a string of interesting reports and forecasts that impact CRM and the front office generally. One that I saw, "Capitalizing on Live Video Chat" by Diane Clarkson talks about the bright future of using video rather than text chat in ...

Oracle, Salesforce Feud Boils Over With Benioff Keynote Snub

The long-simmering feud between Oracle and Salesforce.com leaped off the back burner into the open Tuesday, when Salesforce CEO Marc Benioff tweeted that Oracle head honcho Larry Ellison had canceled the keynote address that Benioff was scheduled to make Wednesday at OpenWorld, Oracle's annual confe...

PRODUCT PROFILE

Jive Software Gives Companies Stronger Social Chops

Fast-growing Jive Software offers businesses an extensible social business solution that integrates social networking, collaboration software, community software and social media monitoring across the entire enterprise. The company recently bolstered its board of directors with a number of executive...

Waiting for HP’s Other Shoe to Drop

Last week, at the HP Summit 2011 in San Francisco, the tech industry waited with bated breath for HP CEO Leo Apotheker's first presentation as CEO. Surely, the theory went, he would make a startling pronouncement describing a twist in the company's strategy -- say, a greater focus on developing its ...

CONFERENCE REPORT

Benioff Strikes Back at the ‘Evil Empire’

Salesforce Chairman and CEO Marc Benioff devoted much of his keynote speech at Dreamforce on Wednesday on lashing out at Microsoft. "There are forces out there that want to stop us," Benioff told his audience at Dreamforce 2010 in San Francisco. "We're trying to transform our industry, and when you ...

Salesforce.com Riding High on Cloud’s Success

Salesforce.com stock shares soared 17 percent Friday morning to an all-time high in response to its fiscal third-quarter earnings report released Thursday afternoon. In the report, Chairman and CEO Marc Benioff said he believes the company will reach $2 billion in revenue in fiscal 2012, making it t...

Ellison Unloads on SAP, Aims to Nick HP While He’s at It

Oracle CEO Larry Ellison took the witness stand Monday to testify that the illegal downloading of Oracle software by a unit of SAP cost his company $4 billion in missed license fees. When asked to back up his claim of $4 billion in damages, however, Ellison said he could not point to any documentati...

Dickering Over Damages Heats Up in Oracle-SAP Trial

Reports surfaced recently that SAP shelled out US$120 million to Oracle for agreeing not to seek punitive damages in the latter's lawsuit against the company. However, SAP spokesperson Saswato Das ducked questions on this topic. "I cannot comment on this because this has been sealed by the court," h...

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