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Results 6-10 of 25 for Pam Baker.
BEST OF ECT NEWS

Corporate Chat Bots – When Will They Ever Learn?

In the ultimate game of bait-and-switch, several Web sites try to pass off a bot as a bod. That is to say that Live Chat is offered to users, but there's no flesh-and-blood person on the line, there's only a chat bot making a robotic guess at what the user might want to know. Few are fooled by the s...

Say What? Chat Bots Just Don’t Cut It – Yet

In the ultimate game of bait-and-switch, several Web sites try to pass off a bot as a bod. That is to say that Live Chat is offered to users, but there's no flesh-and-blood person on the line, there's only a chat bot making a robotic guess at what the user might want to know. Few are fooled by the s...

BEST OF ECT NEWS

The Ultimate in Service Automation at Home

In the not-so-distant future, the mundane will become borderline miraculous. The home washing machine will order its own repairs and the sprinkler system will call you on your cell phone to say the lawn service has broken one of its water spouts and it is now wasting water. The car will tell you to ...

211: A Fast Track to Government Service

211 is more than a mere convenience to callers seeking information about critical health and human services available in their communities; it can literally be a lifesaver. "The heightened threat of terrorism in the post-9/11 world and the increase in frequency of environmental emergencies has raise...

The Ultimate in Service Automation: No Customer Required

In the not-so-distant future, the mundane will become borderline miraculous. The home washing machine will order its own repairs and the sprinkler system will call you on your cell phone to say the lawn service has broken one of its water spouts and it is now wasting water. The car will tell you to ...

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