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As CRM evolves, with low-cost hosted CRM options surfacing to compete with the traditional in-house software model, companies are trying to determine how best to manage customer relationships on a reasonable budget. However, in-house CRM software providers are still going strong and adapting to the ...
A CIO or IT manager who is trying to decide which CRM path his or her company should take faces an extremely tough decision. In the first installment of this two-part article, analysts and CRM vendors weighed in on whether a company should purchase an in-house CRM system or outsource the project by ...
As interest in hosted CRM grows stronger, Siebel is moving to establish a foothold in this market. The company achieved a significant victory last fall when it acquired CRM vendor UpShot. The deal was sweet for both companies, executives and analysts noted, because it gave UpShot stability and visib...
As businesses have focused more on efficiency and cost savings -- and less on big-budget purchases -- as cornerstones of IT strategy, they have begun considering on-demand CRM services far more seriously than ever before. Amid this shift, another trend is surfacing. While many companies seem all too...
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