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Tech Tools for Smart Shopping

"Smart" shopping carts have been around for a while, but until recently, they haven't managed to gain much traction. Now, some momentum is building, according to proponents of the computer-rigged market baskets that -- with a swipe of a card -- can flash an alert that a customer's favorite brand of ...

Bundled Services: A Great Big Ball of Consumer Angst?

Are cable "bundle" customers changing channels to wireless telecom services? A recent study by the CFI Group, which focuses on measuring customer satisfaction and CRM issues, indicates they are. That is, if they can. Some can't, either because the choice is unavailable, or they have signed the optio...

Customer Service in the Shipping Industry: Lost in Transit?

The joke used to be on the U.S. Postal Service. Indeed, jabs about the government's mail system may have driven business to private-sector competitors like United Parcel Service, Federal Express and DHL. That was decades ago; now, it seems, some of the same companies designed to outperform the USPS...

SUCCESS STORY

Loyalty Lab: The Key Is to Keep Adapting

Five years ago, Mark Goldstein and three partners recognized that loyalty programs were becoming a cottage industry. Coming up with the right way to manage those programs, he believed, would be a neat trick. So would finding an effective way to lure in customers. "The toughest part of the business i...

Pay Your Electric Bill Online and Plant a Tree

For public utilities, the world seems to be taking on a green hue. Their customers are the beneficiaries of an effort to preserve resources -- and save a bit of cash in the process -- as they move toward electronic bill payment, have their lights dimmed automatically, and place orders online. For ex...

Tools for the Tech-Savvy Shopper

"Smart" shopping carts have been around for a while, but until recently, they haven't managed to gain much traction. Now, some momentum is building, according to proponents of the computer-rigged market baskets that -- with a swipe of a card -- can flash an alert that a customer's favorite brand of ...

GAO Lambastes FCC for Lousy Complaint Response System

To say the Federal Communications Commission isn't responsive enough to citizen complaints about telemarketers or TV programs likely would be an understatement of monumental proportions, if a new study from the U.S. Government Accountability Office is accurate. On Thursday, the GAO issued a report t...

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