Your dream contact center is within reach.

Enter the “Digital Makeover: Contact Center Edition” to win an experience transformation.

Your contact center wins a year of NICE CXone plus seven exclusive sessions with Jeannie Walters, CCXP, founder and CEO at Experience Investigators. Total grand prize value is $160,000.

Tell us why your contact center needs a digital makeover

Submit your completed entry form by noon MST between June 1, 2022 – August 31, 2022. You can also submit an mp4 video up to 40mb within the form or provide a shared link to a video as your entry. Tell us why your current contact center environment needs an update and why you’d benefit from a makeover. It would help to include quantitative metrics or anecdotal stories that highlight the challenges you, your agents and your customers face.

Enter the Contest

Have any questions before submitting your entry? Reach out to us at [email protected]. Submitting an entry gets you an exclusive invite to a webinar hosted by Jeannie Walters, CCXP toward the end of the contest.

We will reach out to the top 10 finalists on or before October 3, 2022 to identify the decision­ makers who approve platform changes at your contact center. To win, stakeholders must agree to accept a prize if chosen. Winners will be contacted via email by October 18, 2022. For more contest details, check out Terms and Conditions. Make sure you answer all the questions on the entry form to have the best chance of winning a digital makeover. Not sure what details to provide? Head to our FAQ section to help paint the best picture. Submit your entry today.

What you could win

Grand Prize ( valued at $160,000 )

One year of CXone plus seven exclusive sessions with Jeannie Walters, including a virtual keynote with the team.

Second Prize

Five exclusive sessions with a certified coach from Experience Investigators.

Agent Submission

If your contact center wins and accepts either prize, you will receive a $200 Amazon gift card.

Top 10

The top 10 finalists will be notified on or before October 3, 2022. If you have multiple stakeholders who must approve any platform changes, we will ask that you provide their contact information if selected as a Top 10 finalist so we can confirm that your contact center can accept a prize if chosen.

Meet the judging panel

Jeannie Walters

Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships.

Jeannie is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including OrangeTheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose LinkedIn Learning courses have been watched by more than 300,000 learners; and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.


Lori Britt

Lori Britt, VP Global Head of Business Transformation, has over 25 years of experience leading organizations through transformational change – from strategy through the transition to sustainable execution and continuous improvement. Lori leads NICE’s Business Transformation and Solution Services, a team comprised of Solutions Architects and Business Consultants who provide outcome-focused solution design and consulting advisory services in support of CCaaS migration, digital transformation, contact center operations improvement, and customer and agent experience optimization.  


Ric Kern

Ric Kern is Founder and Publisher of CRM Buyer. Prior to launching CRM Buyer in 2000, for 15 years he owned and operated B2B direct sales companies with call centers in Los Angeles and Chicago, with dozens of agents in each location. Ric is also the CEO of ECT News Network, which is the parent company of CRM Buyer, the E-commerce Times, TechNewsWorld and Linuxlnsider.


Tim Passios

Tim Passias is a contact center veteran with over 30 years in the industry ranging from working the front line as a contact center agent and manager to leadership and strategic roles bringing solutions to market with companies like Interactive Intelligence (now Genesys), Adapt (now TTEC), MindTouch (now NICE/inContact), and Salesforce. During those years, Tim’s exposure to various companies, industries, technologies, and trends has provided him a broad exposure to contact centers of all shapes, sorts, and sizes.