Archive

Partnerware's exit from the partner relationship management space is the latest reminder for IT buyers that the software industry is not at its most stable point right now. Even one-time stalwarts, such as Siebel, are experiencing difficulty; certainly, cutbacks in staff have become endemic acros...

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Avaya Upgrades Analytics Module

Contact center software maker Avaya has built TimesTen's event-processing technology into the latest version of its reporting and analytics module. The Avaya Operational Analyst application supports real-time data collection and reporting of contact center applications, according to the companies....

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Blue Martini 5 for Manufacturers Released

A year after its first foray into the manufacturing vertical, Blue Martini has released Blue Martini 5 for Manufacturers. According to Joe Paytas, director of Blue Martini manufacturing industry, the latest version has three new features that leverage Blue Martini's J2EE architecture: lead manage...

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E.piphany Ships E.6 Service Module

E.piphany continues to roll out its E.6 suite, shipping the customer service module. Service 6.0 is a hybrid offering, incorporating contact center service and sales capabilities. It includes self-service options, such as e-mail response, and an analytics component called E.piphany Insight for Se...

Genesys Telecommunications has staked its claim in the rapidly growing IP contact center space with the release this week of Genesys Express IP Contact Center (IPCC), an IP-based turnkey platform geared toward the mid-market. Express IPCC is an interactive management software-based platform for c...

Show me a company that thinks it got a good deal when it negotiated a big discount off the list price for an enterprise software package, and I will show you a company that likely just got rolled. Negotiating a fair price for enterprise software has never been easy, and now there are a number of ...

Companies looking to buy CRM systems often pay a high price during the "just browsing" phase of the purchase process. With limited options for getting true side-by-side comparisons of myriad vendor offerings, enterprises can invest large amounts of time and money simply narrowing the field. To ke...

Art Technology Group (ATG) has announced beta release of its latest versions of portal and commerce applications -- ATG6 -- along with three new modules. The company is adding publishing, analytics and search functions to its offering, citing customer requests for single-vendor systems. Companies...

CRM pioneer Clarify, a division of Amdocs, believes the latest incarnation of its product suite has two capabilities that differentiate it from its pure-play competitors. They are a product -- Process Manager -- and "coexistence architecture," which enables customers to use both thick and thin cl...

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Metals Supplier Deploys J.D. Edwards EAM

Metaldyne, a global supplier of metal-based components, has deployed J.D. Edwards' enterprise asset management (EAM) product as part of its overall manufacturing and supply chain -- and, to a certain degree, CRM -- strategy. "With a supply pipeline that is continually shortening, the ability to m...

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J.D. Edwards 5 Delivers CRM Piece by Piece

J.D. Edwards 5 is a Web-enabled, integrated family of offerings that covers everything from ERP, supply chain management, and supplier relationship management to CRM, business intelligence and collaboration, and integration. It also features a tools and technology module. It "addresses a whole la...

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JeevesOne Enterprise Digs Deep for Answers

The capability for information-seeking customers to delve deep into a corporation's core business applications is the key component of JeevesOne Enterprise. Its key selling point is that it allows customers to use a corporate Web site to retrieve relevant answers to more questions, freeing up a b...

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Primus Answer Engine – Online Self-Service Tool

Primus has hung its CRM hat on the concept that knowledge is the power behind customer service. According to AMR Research analyst Kevin Scott, the company puts a strong emphasis on Web interaction and self-service, offering a variety of elements that complement CRM systems. One of those elements,...

These days, online retailers are focusing primarily on profits, a distinct shift from the philosophy embraced in the dot-com heyday. To meet its self-imposed order and inventory management challenge, the Lillian Vernon store deployed WebSphere Commerce 5.4, an e-commerce platform designed for small ...

The lure of CRM is strong. It holds the promise of bringing businesses closer to consumers and feeds the expectation that happier customers will translate into much higher revenue. However, that prospect can begin to seem a lot less favorable when a company starts to sort through various CRM opti...


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