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ROLLOUTS

Florida Automates Employee Ops with Convergys

When Cynthia Henderson, secretary of Florida's Department of Management Services, began evaluating ways to replace the agency's antiquated, paper-based personnel processes with an appropriate software system, it quickly became clear that the price tag would hover around $80 million. However, Henders...

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PeopleSoft Support: Vantive Tech Built In

As the contact center grows increasingly important to the enterprise, PeopleSoft is aggressively entering the field with PeopleSoft Support, a full-bodied application -- based on acquired technology -- that can be rolled into PeopleSoft 8. The application is intended not only to give a company the...

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SAP Delivers mySAP CRM 3.1

SAP has launched the latest version of its mySAP CRM application at the Sapphire conference in Lisbon, Portugal. Aside from feature enhancements, many of the changes are focused on making the application more user-friendly. Indeed, the most significant development in mySAP CRM 3.1 is the incorpor...

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Siebel Ships 7.5

Siebel's newest version of its flagship CRM product builds on the Web-centric architectural shift the company made in version 7. Siebel 7.5 "is the next logical evolution for Siebel," Denis Pombriant, vice president and managing director of Aberdeen Group's CRM practice, told CRM Buyer Magazine. ...

Blue Martini has rolled out support for IBM's DB2 database software as an enhancement to its recent version 5 release. The company said the new feature will be bundled with IBM WebSphere Application Server and IBM MQ Series. The move brings Blue Martini's suite closer to those organizations using...

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Oracle To Post Software Prices Online

Oracle announced that it will post online a comprehensive guide that will answer "90 percent of the questions customers usually have about our prices," Leslie Rubin, director for global pricing and licensing communications, told CRM Buyer Magazine. Pricing will continue to be a competitive differ...

Partnerware's exit from the partner relationship management space is the latest reminder for IT buyers that the software industry is not at its most stable point right now. Even one-time stalwarts, such as Siebel, are experiencing difficulty; certainly, cutbacks in staff have become endemic acros...

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Avaya Upgrades Analytics Module

Contact center software maker Avaya has built TimesTen's event-processing technology into the latest version of its reporting and analytics module. The Avaya Operational Analyst application supports real-time data collection and reporting of contact center applications, according to the companies....

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Blue Martini 5 for Manufacturers Released

A year after its first foray into the manufacturing vertical, Blue Martini has released Blue Martini 5 for Manufacturers. According to Joe Paytas, director of Blue Martini manufacturing industry, the latest version has three new features that leverage Blue Martini's J2EE architecture: lead manage...

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E.piphany Ships E.6 Service Module

E.piphany continues to roll out its E.6 suite, shipping the customer service module. Service 6.0 is a hybrid offering, incorporating contact center service and sales capabilities. It includes self-service options, such as e-mail response, and an analytics component called E.piphany Insight for Se...

Genesys Telecommunications has staked its claim in the rapidly growing IP contact center space with the release this week of Genesys Express IP Contact Center (IPCC), an IP-based turnkey platform geared toward the mid-market. Express IPCC is an interactive management software-based platform for c...

Show me a company that thinks it got a good deal when it negotiated a big discount off the list price for an enterprise software package, and I will show you a company that likely just got rolled. Negotiating a fair price for enterprise software has never been easy, and now there are a number of ...

Companies looking to buy CRM systems often pay a high price during the "just browsing" phase of the purchase process. With limited options for getting true side-by-side comparisons of myriad vendor offerings, enterprises can invest large amounts of time and money simply narrowing the field. To ke...

Art Technology Group (ATG) has announced beta release of its latest versions of portal and commerce applications -- ATG6 -- along with three new modules. The company is adding publishing, analytics and search functions to its offering, citing customer requests for single-vendor systems. Companies...

CRM pioneer Clarify, a division of Amdocs, believes the latest incarnation of its product suite has two capabilities that differentiate it from its pure-play competitors. They are a product -- Process Manager -- and "coexistence architecture," which enables customers to use both thick and thin cl...


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