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J.D. Edwards CRM 1.2

J.D. Edwards, traditionally a player in the ERP space, added CRM to its roster in 2001 through the acquisition of YOUcentric. The resulting suite of applications, J.D. Edwards CRM version 1.2, promises easy integration with existing back office systems and is highly flexible, the company says, thank...

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Onyx Enterprise CRM 4.0

Onyx this month announced the general availability of its next-generation customer and partner portals, which -- in conjunction with the company's employee portal -- are designed to fully mirror customer interactions. The three portals comprise Onyx Enterprise CRM 4.0, a Web services offering that i...

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Epiphany’s E.6 CRM Suite

E.piphany says that with its E.6 application, it offers a full set of intelligent applications for marketing, sales, service and enterprise analytics. By melding analytical and operational CRM capabilities, the Web-based technology helps drive effective and personalized interactions with customers, ...

FIVE-MINUTE SALES PITCH

Salesforce.com Looks Beyond CRM

Over the past year, Salesforce.com has launched a number of products, including applications for both the high and low end of the CRM market, and offline and mobile editions. Early next year, the company will roll out a billing product that will include contract management and order management featu...

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Active Decisions 7 Guided Selling

Active Decisions, a San Mateo, California-based vendor, is in the vanguard of a fledgling CRM niche: guided selling. "What we do is help corporations effectively engage their customers by understanding what the customers want from a preference and product standpoint. [We] figure out which products a...

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SAS Enterprise Miner and Text Miner

SAS has designed Enterprise Miner 4.1 to cull the gems from a vast assortment of enterprise data by unearthing trends, explaining known outcomes, predicting future results, and identifying factors that will ensure a desired effect. When combined with SAS data warehousing and OLAP technologies, Enter...

Licensing an application from a vendor -- whether big, mid-size or small -- and then watching it go out of business or be acquired is a worst-case scenario for many IT buyers. Even with the most carefully planned acquisition, it is rare that users do not experience some sort of glitch while the comp...

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Siebel Sales Force Automation

Focusing on information, not just automation, Siebel Systems' sales force automation suite helps users share data across sales teams, manage sales pipelines, rapidly create customer quotes and proposals, configure products and services to meet the needs of each customer and provide after-sales servi...

FIVE-MINUTE SALES PITCH

UpShot Stays the Course

The online CRM marketplace is getting crowded. UpShot was one the first vendors to offer a hosted CRM application, but since its founding in 1996, a number of other companies with similar business models have entered the market. As part of its ongoing Five-Minute Sales Pitch series of interviews, CR...

FIVE-MINUTE SALES PITCH

Siebel Call Center and Service Apps Stand Tall

Siebel was one of the first CRM vendors to release industry-specific vertical applications. And, according to Lance Walter, director of Siebel's call center product marketing, those vertical capabilities are still one of the call center and service application line's strongest selling points. For ex...

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Preview: MySAP CRM for Utilities

SAP gave attendees of its 4th International SAP Utilities Conference in Leipzig, Germany, a preview of the sales functionality it plans to include in the next release of mySAP CRM, as well as other industry-specific enhancements to its utilities application. The new capabilities will provide utilit...

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i2’s Supply Chain Management Suite

i2 Technologies' Supply Chain Management suite is designed to function as an end-to-end solution that spans planning, execution, collaboration and event management. The suite comprises strategic planning, demand and supply planning, and supply-chain execution. Although i2 touts its industry-specific...

Earlier this fall, Siebel began shipping its much-ballyhooed Universal Application Network, an integration tool meant to work across systems, applications and enterprise application integration vendors, as part of its latest release. Its goal is to make integration an application instead of an expen...

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MySAP Supplier Relationship Management

SAP's mySAP supplier relationship management suite is an outgrowth of its e-procurement applications that promises to manage profitability rather than purchases. There is a huge difference between the two, says Faheem Ahmed, SAP's head of market strategy for SRM. E-procurement traditionally has foc...

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WebSphere Application Server Version 5

IBM has unveiled its WebSphere Application Server Version 5, an e-business infrastructure that builds on the integration capabilities of previous releases. This latest version is the natural next step in the evolution of application servers, said Stefan Van Overtveldt, director for WebSphere technic...


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