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When it comes to choosing a database, size matters -- not so much the size of the database, but the size of the company. Whereas medium to large companies generally select a complex database and then task administrators and developers with building applications around it, small businesses usually ...
Search engine Google is virtually revered by the Internet community and is often profiled as a pure technology company that does not take commercial interests to heart. But those days are over. In the past two years, Google has inked revenue-generating deals with almost every major player on the I...
IBM has announced a new initiative designed to help customers reduce the cost and complexity of maintaining old software applications dating back to the "green-screen" era. Such applications run 70 percent of the world's major business operations, including most major credit card transactions and st...
Hard-to-visualize functionality, complex feature descriptions, an invisible presence in the network, and boring names, taken together, sum up why the enterprise Ethernet switching market does not get the attention it deserves. But Ethernet switching is a multibillion-dollar market that CIOs spend a ...
Google and Amazon.com have tied the knot in a deal designed to expand Google's advertising presence and give Amazon users greater access to products not listed on the e-tailer's site. The multiyear agreement will make Google's search technology and targeted sponsored links available on Amazon. "If t...
Motorola has signed a 10-year global IT infrastructure outsourcing pact worth $1.6 billion with Computer Sciences Corporation, the largest such agreement in Motorola's history and a healthy sign for the outsourcing business. Under the agreement, CSC will manage Motorola's mid-range, desktop and dist...
In a move likely to raise the hopes of high-tech deal watchers, Cisco Systems has entered the home networking fray by agreeing to acquire The Linksys Group, a leader in home, small-office and home-office (SOHO) networking gear, for $500 million in stock. "We felt we could do this on our own, but we ...
The e-tail universe has seen tremendous consolidation since the dot-com bubble burst. But more people are buying online every day. Air travel, consumer electronics and apparel are three of the hottest categories of consumer products sold online, IDC research manager Jonathan Gaw told the E-Commerce ...
In the wake of a spectacular meltdown that featured financial shenanigans, overspending and broken promises, can the telecom industry recover and grow strong again? The answer is yes, industry experts say, but telecom faces a long road back -- and it will not recapture the heights of three or four y...
Consumers are still having a hard time getting companies to service their needs via e-mail, according to a new survey, and the experience is souring them on buying again from the same companies. Although 88 percent of consumers surveyed said they expect a response to e-mail inquiries within 24 hours...
Using centralized database technology, it can take seemingly forever to query multiple databases, and structured and unstructured data cannot be integrated. Labor costs are also substantial. To remedy these problems, companies must find a way to access data stored in disparate locations on the fly.
Financially, 2002 was not a gangbuster year for IBM -- revenue from continuing operations declined 3 percent. But the company still earned $5.3 billion in the year, even as most firms struggled to stay out of the red zone. Its WebSphere software dominates the e-business arena, and its consulting div...
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https://www.crmbuyer.com/story/thinking-machine-speaks-volumes-for-better-customer-service-experiences-176574.html
‘Thinking Machine’ Speaks Volumes for Better Customer Service Experiences
Call Center Conundrums and How To Achieve Meaningful Customer Interactions
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https://www.crmbuyer.com/story/sink-or-swim-5-e-commerce-pain-points-to-address-for-success-176769.html
Sink or Swim: 5 E-Commerce Pain Points To Address for Success
Sweetwater’s Well-Tuned Marketing Is Music to Shoppers’ Ears
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https://www.crmbuyer.com/story/sports-betting-platforms-gambling-with-substandard-cx-176483.html
Sports Betting Platforms Gambling With Substandard CX
Metaverse Marketing Offers New Approach To Utilizing Customer Data
Remote Work Transformation Calls for Prioritizing Employee Tech Choices
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https://www.crmbuyer.com/story/how-ap-automation-bolsters-supplier-and-customer-relationships-176476.html
How AP Automation Bolsters Supplier and Customer Relationships
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https://www.crmbuyer.com/story/4-ways-to-build-customer-loyalty-amidst-sky-high-inflation-176825.html
4 Ways To Build Customer Loyalty Amidst Sky-High Inflation
Forrester Predicts Net Loss of 1.42 Million US Jobs to Automation by 2032
Reports Warn of Worsening Warfare From Cyber Criminals in 2022
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https://www.crmbuyer.com/story/gen-z-to-retailers-sell-us-speed-simplicity-touchless-pay-options-176555.html
Gen Z to Retailers: Sell Us Speed, Simplicity, Touchless Pay Options
Zoho Consolidates Marketing Functions
Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box
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https://www.crmbuyer.com/story/5-ways-chief-customer-officers-can-drive-net-revenue-retention-176563.html
5 Ways Chief Customer Officers Can Drive Net Revenue Retention
Supply Chain Fears, Inflation, Robust Online Sales Drove Jump in Holiday Returns
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https://www.crmbuyer.com/story/looking-for-love-online-advice-to-protect-your-wallet-87408.html
Looking for Love Online? Advice To Protect Your Wallet
Digital Clienteling Platform Breathes Life Into Live Commerce
Despite Covid Defections, CES 2022 Show Goes On Live, Virtual
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https://www.crmbuyer.com/story/new-recipe-for-marketing-success-blend-digital-and-cx-mix-well-with-ai-176540.html
New Recipe for Marketing Success: Blend Digital and CX, Mix Well With AI
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https://www.crmbuyer.com/story/monday-coms-new-tools-showcase-low-code-no-code-trend-in-crm-176579.html
Monday.com’s New Tools Showcase Low-Code/No-Code Trend in CRM
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https://www.crmbuyer.com/story/how-to-build-the-most-effective-customer-journey-176562.html
How To Build the Most Effective Customer Journey
CloudShare, HubSpot Integration Offers Clearer Vision of Product Engagement
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