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Results 1-2 of 2 for Roberta O'Keith.
EXPERT ADVICE

The Critical Importance of Governance to CX Success

Today's customer feedback world is extremely complex with data coming from a variety of sources. With the growing number of cross-functional teams and silos within an organization, leaders have been finding it increasingly difficult to capture the full 360-degree view of the customer to drive true c...

EXPERT ADVICE

Governance: An Overlooked but Critical CX Solution

Today's customer feedback world is extremely complex with data coming from a variety of sources. With the growing number of cross-functional teams and silos within an organization, leaders have been finding it increasingly difficult to capture the full 360-degree view of the customer to drive true c...

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