Results 1-1 of 1 for Paula Shannon.

Customer Engagement in the Age of the Silent Traveler

The rise of social media has given customers a new platform for interacting with travel and hospitality companies, from airlines to car rental agencies. Today's travel customers primarily use these digital technologies to coordinate logistics and log complaints; gone are the days of calling a reserv...

Which device do you use most for digital communication?
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CRM Buyer Channels