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Results 1-19 of 19 for Mick Brady.

Cosmos: Possible Worlds Fires Up Hopes and Dreams

Humans may be wanderers by nature, but in the year 2020, with planet Earth overrun by a pandemic, most human activity has come to a shocking halt. Perhaps one of the best things for a wandering race stuck at home is an opportunity to look outward -- to thought-travel into the boundless universe and ...

Can social media be saved? Can democracy be saved? The first question may seem less compelling than the second, but to some very worried observers, they are intimately entwined. Social networking -- on Facebook, Twitter, YouTube and a host of other online networks -- is the root of all current cultu...

The Two Faces of Open Source: ECT News Roundtable, Episode 5

The open source software movement has evolved dramatically over the past two decades. Many businesses that once considered open source a threat now recognize its value. In spite of increased enthusiasm among enterprises, consumer interest by and large has not materialized. With large companies incre...

From Personal to Planetary: ECT News Roundtable, Episode 4

Perhaps technology operates at its most profound level when we don't notice it -- when it simply becomes woven into the fabric of our daily lives. We asked ECT News Network's roundtable of industry insiders to pause and reflect on their own personal tech preferences, to speculate on what popular gad...

Cybersecurity and privacy threats aren't confined to the tech world. They've cast their pall on the world in general. Computer viruses, malware and data leaks have become commonplace, personal privacy has become a bad joke, and cyberwar looms like a virtual mushroom cloud. What sometimes gets lost i...

Cosmos: Possible Worlds – A Lavish, Hopeful Journey

When we watch a work of fiction, we enter an understanding with its makers. We agree to suspend our disbelief, and they agree to entertain us. If it's a particularly good work, perhaps it inspires us by communicating some kernel of wisdom about human nature. Its story may touch our emotions deeply, ...

Business/Customer Sweet Spots: ECT News Roundtable, Episode 2

If you're a small business owner or a key member of an enterprise executive team, you want your firm to succeed. If you're a customer, you want to be treated well. Those goals are not diametrically opposed, but very often it seems that companies and customers are at cross-purposes. ECT News Network ...

Tech Strides, Tech Worries and Tech Visions: ECT News Roundtable, Episode 1

If you're turned off by the mere thought of talking heads vying to speak the loudest or the longest in a TV "discussion" of some pressing issue of the day, read on for a refreshing dose of sanity. ECT News Network recruited five smart people with plenty to say about the state of technology, and we g...

CUSTOMER SERVICE BREAKDOWN

Shield Healthcare: Serving the Poor, Poorly

Sometimes when you tug on the thread of a small customer service failure, you unravel a big skein of much knottier problems. That happened when Shield Healthcare didn't send "Great Aunt Nelly" her shipment of medical supplies on time. There are many people like Nelly in the U.S. -- elderly and disab...

EXCLUSIVE INTERVIEW

Star Explorer Mae Jemison: The Sky Connects Us

Mae Jemison recently shared some illuminating recollections of her experiences as an astronaut, but they were neither the starting point nor the ending point of our conversation. This extraordinary woman's career is too packed with present and future endeavors to dwell very long on her stellar past....

EXCLUSIVE INTERVIEW

Former White House CIO Theresa Payton: ‘There Are Grave Concerns About Election Interference’

Theresa Payton, CEO of Fortalice Solutions, is one of the most influential experts on cybersecurity and IT strategy in the United States. She is an authority on Internet security, data breaches and fraud mitigation. She served as the first female chief information officer at the White House, oversee...

CUSTOMER SERVICE BREAKDOWN

Resist: Don’t Sign That AT&T Contract

This is a call for resistance that has nothing to do with politics. It's coming from someone who unwittingly walked into a virtual jail cell that was disguised as a DirecTV contract. I'll be behind bars for another 23 months, and I'm counting the days. Please don't take this as a rant or as an attem...

OPINION

Ode to Sprint: Somebody Calls You, You Answer Quite Slowly

As I write this, I'm listening to twangy guitar music that calls up vague images of big spiny cactus, dust, and a riderless swaybacked horse. Lots of dust. I've been listening to the same few bars for 43 minutes and counting. Every few seconds, the music is interrupted by this: "We apologize for the...

OPINION

Time Warner Cable Really Doesn’t Like Me

After surviving well over a year as a cord-cutter, I recently returned to the cable fold -- and after less than a month, I'm having major regrets. The problem isn't with the service or even with the pricing. The problem is with the lies. I wasn't entirely happy with my cord-cutting solution, but I w...

OPINION

Things Not to Say to an Irate Customer, or Anthem’s Epic Fail

I have sympathy for customer service representatives -- really, I do. I know that customers can be ignorant, demanding and ill-mannered. On the other hand, CSRs should be trained to deal with bad-tempered customers. Also, CSRs should be trained to avoid provoking pleasant and agreeable customers to ...

OPINION

Jimmy Wales and the Slippery Slope

Jimmy Wales, cofounder of Wikipedia, recently attempted to pressure ECT News Network into killing or drastically revising an article that was not to his liking. In an illuminating series of no fewer than 17 email messages, Wales demanded, threatened, wheedled and implored in a dogged effort to accom...

TECH BLOG

Don’t Kill the Blogger

Here I am tempting fate. Risking my life. Writing a blog post. Bloggers are living on the edge, suggests Matt Richtel. It's harrowing having to come up with all those ideas and translate them into words. The hunger for cyber scoops robs them of sleep. The endless hunt for eyeballs is a merciless slo...

TECH BLOG

There’s No Honor Among Data Privacy Thieves

The news that all three of the front-running candidates for president of the U.S. have been victims of privacy breaches at the passport office may have a silver lining. Sure, Sens. Barack Obama, Hillary Clinton and John McCain have good reason to be irate, and their campaigns are right to bring pres...

TECH BLOG

The ‘Connected Lifestyle’ Disconnect

The word "connected" appears no less than 13 times in the press release Microsoft issued to broadcast its DVR Anywhere launch at CES. The software system allows people to view recorded TV content all over the house. What I find astonishing is that this fracturing of the entertainment experience -- t...

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