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Results 1-20 of 34 for Maria Verlengia.
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RightNow CEM Weaves Together Social, Business Interactions

To meet the growing demand for social CRM, RightNow positions itself as a provider of "customer experience management" solutions, a term the company prefers to use, said John Kembel, vice president of social solutions. "That's a bit more customer-focused." RightNow CX, the customer experience suite,...

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Salesforce.com Gears Up for a Social, Transparent World

The shift from traditional CRM to social media is creating a new paradigm for customer interaction, and Salesforce.com offers cloud-based solutions to help companies meet this new challenge, Scott Holden, senior director of product marketing at Salesforce.com, told CRM Buyer. One of the biggest ch...

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Mzinga Applies ‘Design for Change’ to Social CRM

With its social software platform Mzinga OmniSocial, Mzinga's goal is to deliver a role-based application with CRM capability that a company can then repurpose to collect information from its customers. Rather than concentrating on traditional CRM, Mzinga focuses on the enterprise network side to he...

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Lithium Social Customer Suite Fosters ‘Superfan’ Communities

The Lithium Social Customer Suite is designed to help companies identify and manage a group of dedicated customers using social media channels. Referring to these types of social customers as "superfans," Lithium helps companies turn them into advocates for their products and services. With the adve...

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Jive Software Gives Companies Stronger Social Chops

Fast-growing Jive Software offers businesses an extensible social business solution that integrates social networking, collaboration software, community software and social media monitoring across the entire enterprise. The company recently bolstered its board of directors with a number of executive...

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SalesLogix: The Papa Bear of Sage’s CRM Portfolio

Sage offers companies a choice of CRM options for sales automation, including Sage ACT, Sage CRM, and SalesLogix. The company currently has about 3.6 million users and serves about 80,000 businesses. "Sage has a portfolio of CRM solutions," said Joe Bergera, executive vice president and general mana...

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SugarCRM – Not Just the Open Source Alternative

With an option for open source development, SugarCRM offers a sales automation system that encompasses pipeline management, social CRM, and the entire lead-to-cash process. "The SugarCRM core sales automation functionality includes lead capture and lead distribution, opportunity and account manageme...

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NetSuite SFA: All in One, All in the Cloud

For companies looking for sales force automation software, NetSuite offers a cloud-based system, NetSuite CRM+, that can be easily integrated with financials and e-commerce. The SFA solution is part of NetSuite's broader product suite. By allowing sales executives to see the sales pipeline, opportun...

Microsoft Dynamics CRM Lets Sales Pros Work in Familiar Territory

Microsoft Dynamics CRM provides customers with rich sales force automation capabilities in addition to marketing automation, customer data management, customer service and analytics, Bill Patterson, director of product management for Microsoft Dynamics, told CRM Buyer. It offers customers the choice...

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Salesforce Democratizes Sales Automation

For companies seeking a sales automation solution, Salesforce.com offers a system that is 100 percent cloud-based and can help companies make smarter decisions, said Salesforce Senior Director for Product Marketing Scott Holden. Salesforce wants to bring contact management out of the ivory tower an...

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Oracle CRM Sales Automation: All About Information Access

Oracle offers the industry's widest and deepest range of sales force automation functionality as either an on-premise product or a cloud solution -- or a hybrid of the two, according to Anthony Lye, senior vice president of Oracle CRM. Siebel CRM is a leading CRM suite used by thousands of organizat...

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6 New Reasons to Give LiveOps a Look

LiveOps, a contact center software and call center outsourcing provider, recently announced six new features designed to enhance its contact center cloud solution. The enhancements include Call Flow Authoring Studio, configurable recording, real-time configurable dashboards, call visualization repor...

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Soffront Offers a One-Stop Customer Service Shop

With helpdesk, knowledge management, customer portal, email auto response, project management, and mobile access capabilities, Soffront prides itself on being a one-stop shop for customer service solutions. "The customer service solution we offer is pretty comprehensive," said Manu Das, CEO of Soffr...

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FuzeDigital Plays on Big Customer Service Vendors’ Turf

FuzeDigital characterizes its customer service solution as social business software that uniquely blends comprehensive multichannel support and online community technologies. "The Fuze Suite is a blending of SCRM and E2.0 technologies," said Chuck Van Court, president of FuzeDigital. The community k...

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Microsoft Dynamics CRM Aims to Amplify the Power of Productivity

Microsoft Dynamics CRM provides customers with a complete customer service solution, including marketing, service automation and sales capabilities. Microsoft currently offers Microsoft Dynamics CRM 4.0 as either an on-premise option or a partner-hosted version; Microsoft Dynamics CRM Online is a ve...

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NetSuite Offers Full-Featured, Mature Customer Service Cloud Options

NetSuite CRM+ is a customer relationship management tool that provides users with more than just standard customer service functionality. NetSuite's system gives users the capability to run their entire business by providing a single view of the customer. "NetSuite provides a complete business manag...

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Salesforce.com’s Service Cloud 2: ‘Democratic’ Customer Service

Salesforce.com's Service Cloud 2, a Web-based platform designed to help companies handle their customer service needs, includes integration with Salesforce Chatter, the service provider's new real-time collaboration tool. "Service Cloud is the fasting-growing product offering," said Fergus Griffin, ...

CRM for the Small Business, Part 8: Scaling Up

A good CRM system can prove invaluable to a small business trying to achieve its business goals. Once that growth starts to occur, though, a small business needs to consider how the CRM tool will scale to meet the new demand. A small business is ready to think about scaling up if its processes are b...

CRM for the Small Business, Part 7: Trusting Your System Maintenance to the Cloud

Once a small business successfully implements a new CRM solution, the next challenge will be maintaining it. Cloud computing promises to make the implementation process less painful, and it should also lessen the burden of system maintenance for the small enterprise. Traditional CRM tools typically ...

CRM for the Small Business, Part 6: How to Get Your Sales Staff to Buy In

One of the greatest challenges to the successful implementation of a CRM solution is winning employee participation and cooperation. "It's a quandary," said Craig Klein, president and CEO of SalesNexus. If the sales staff is reluctant to use the new system, it will be very difficult to get it off th...

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