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Using the Contact Center to Help Build Brand Loyalty

In 2018, 8.8 percent of all retail sales globally, totaling more than $2 trillion, were made online. As the total number of online purchases continues to grow, a compelling case can be made that e-commerce customers expect to receive support that is as good as or even better than those who purchase ...

How does the quality of customer service delivered by government compare to that of the private sector?
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