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Oracle Service Empowers Organizational Growth With Automation

Automation is the key to future-proofing a company’s customer service journey. Oracle’s innovative solutions solve two inherent stumbling blocks with turn-key effectiveness. One is providing effective customer service by having the ability to respond to every customer’s unique issu...

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How Oracle’s Digital-First Service Drives Sustainable Differentiation

Businesses across all industries are competing in the experience economy. The best way to stand out from the competition and retain customers is with optimal customer experiences, according to cloud technology firm Oracle. While this sounds simple, differentiation is a daunting task for many busines...

Sports Betting Platforms Gambling With Substandard CX

Online gambling is at an all-time high in accessibility and popularity. But many betting app developers are rolling the dice blindly without addressing users’ customer experience concerns.

More Transparency, Marketing Shifts Can Ease Supply Chain Strain

Regardless of supply chain status, it is important for businesses to ensure their consumers know when to expect their products to be available or risk losing loyal customers. This can be accomplished in many ways.

Build Better Customer Engagement for Bigger Brand Payoffs: Report

Braze recently released its second annual Customer Engagement Review that combined data from the Braze platform and the results from a global survey of more than 1,500 marketing decision-makers across 14 global markets. The study unveiled macro trends that evolved within customer engagement changes ...

Sales Software Vendor Satisfaction Leaders Revealed

Knowing which software works better than other solutions can give business leaders a leg up on growing their company's efficiency and bottom line. To that end, venture capital firm Bowery Capital published in its annual Startup Sales Stack Report.

Advanced Voice Response Tech Leading to Improved CX

Contact centers have been challenged the past year, most notably from labor shortages that have forced the industry into changing how it operates, how it staffs, and how it improves customer satisfaction and experience. In response, many in the industry are turning to different methods that help aut...

Better Insights Improve Customer Journeys

One bad consumer experience can cause a customer to stop using a product, which is why the customer journey revolution is taking center stage at smart businesses. While customer experience analytics can rescue businesses struggling to effectively manage their customer journey, real-time insights are...

EXCLUSIVE INTERVIEW

Metaverse Marketing Offers New Approach To Utilizing Customer Data

The concept of bringing shared environments together gives new life to some tired old marketing strategies. It also suggests exactly where Facebook and the marketing industry plan to go. The E-Commerce Times discussed with Wyng CEO Wendell Lansford how metaverse technology will impact brands and the...

Looking for Love Online? Advice To Protect Your Wallet

Consumers, especially lonely hearts experiencing life's so-called golden years, are prime targets for romance scams and fraud assaults. Romance scams are at an all-time high. Even younger folks who share too much about their affairs of the heart on dating sites and social media could become ripe tar...

Unboxing Marketing Maneuver Packs CRM, Personalization Inside the Box

Many vendors are missing a goldmine in personalizing customer experience because they are not thinking "inside" the box. A proprietary combination of software and on-demand printers from marketing automation firm UnDigital personalizes the unboxing experience. This relatively new technology is turni...

New Contactless Biometric System Uses Hands as Secure Passwords

Widespread belief is that finger, face, and voice authentication are the epitome of security. But those technologies are not as safe as we think, according to nVIAsoft officials, who point out that conventional biometric systems like face, voice, and fingerprint recognition have easily exploitable s...

Reports Warn of Worsening Warfare From Cyber Criminals in 2022

Brace yourself, 2022 promises to bring expanded cyber confrontations as ransomware attacks gain the high ground. A dangerous increase in ransomware attacks last year caused devastating compromises to government organizations, critical infrastructure, and businesses. Much of the increase resulted fro...

EXPERT ADVICE

4 Tips To Attract a Younger Customer Base

Attracting and engaging with a younger target audience is no longer optional; it is an essential marketing goal. The big question is: how to do it? Marketers and online retailers who have found useful answers to that question shared their insights with the E-Commerce Times.

Charmed Kubeflow 1.4 Brings Smart, Agile MLOps to any Cloud

Canonical is pushing the limits to automate the full lifecycle of feature engineering, training, and release workflows for machine learning models with its MLOps platform Charmed Kubeflow 1.4. The new free release enables data science teams to securely collaborate on AI/ML innovation on any cloud, f...

Cybersecurity researchers uncovered a vicious new threat that hides as legitimate systems software. With Linux kernel 5.12 you can update firmware, no reboot required. The last refinement in LibreOffice 7 series paves the way for a new set of features when Series 8 arrives. If that is not enough to ...

Digital Clienteling Platform Breathes Life Into Live Commerce

The marketing technique called clienteling is used by retail workers to establish long-term relationships with key customers. When applied to e-commerce, the practice is based on having access to data about their preferences, behaviors, and purchases. A relatively new variation of this concept is di...

Russia’s REvil Takedown Sets Stage for Several Scenarios

Russian authorities on Friday reported that they shut down the REvil ransomware operations and arrested a dozen or more gang members. The Federal Security Service of the Russian Federation said it quashed the REvil ransomware gang after U.S. authorities reported on the leader.

REVIEW

New Breeze Theme Gives KDE Neon Release Lots of Sparkle

KDE Neon 5.23 is an Ubuntu-based Linux distribution featuring the latest KDE Plasma desktop and other KDE community software. With an edge over other KDE installations, the Neon project provides a rapidly evolving software repository with all the latest KDE software.

CONFERENCE REPORT

Despite Covid Defections, CES 2022 Show Goes On Live, Virtual

CES 2022 officially runs Jan. 5 to 7, though numerous big press events took place on Monday, one day earlier than originally planned. TechNewsWorld attended many of the press conferences and presentations virtually. We assembled a roundup of some of the major announcements and innovations that will ...

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