As the enterprise progresses toward the goal of proving fully immersive and collaborative capabilities to remote individuals, it is important to realize the value of video not only as a technological achievement, but as a practical business enhancement. By presenting the strategic value of the vari...
The top pressures and strategic actions identified by Aberdeen's study of Best-in-Class companies indicate that unified communications must support both internal and external business pressures. Although companies have traditionally used a bifurcated approach of external-facing contact center and in...
Social CRM
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