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Results 1-20 of 1670 for Erika Morphy.

Are Call Centers Ready for the Internet of Things?

For companies such as Cisco, the IoT represents a wealth of untapped riches. The company, which recently reported a 7 percent year-over-year jump in revenue for the quarter ending in January, attributed some of its growth to the Internet of Things -- or as the CEO John Chambers referred to it, the I...

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Parature from Microsoft Caters to Customer Service Pros

Roughly a year after it acquired Parature, Microsoft last month unveiled the Spring '15 release of Parature from Microsoft. The new application, the first major release since the acquisition, adds to Parature's self-service and knowledge management functionality. The feature set focuses on increasin...

SAP Unveils Business Suite 4 SAP HANA

SAP on Tuesday debuted its new Business Suite 4 SAP HANA. The application is built on SAP's in-memory platform SAP HANA and sports a number of new features and workflows, as well as a newly-designed user interface. "It is basically a new iteration of the business suite," Simo Said, VP and global hea...

Verizon Addresses Supercookie Conundrum

Users of Verizon Wireless' network and products will find it will be easier to opt out of the carrier's tracking activities. Verizon Wireless, similar to other carriers such as AT&T, has been using a "supercookie" identifier to follow smartphone users' mobile Web activity. This data is then pack...

A Little Dab of Credit Card Data Can ID Customers

Credit card users may be dismayed by findings MIT Researchers reported last week in the journal Science: Just a few pieces of vague non-identifying information, namely the dates and locations of four purchases, were enough to identify 90 percent of people in a data set of 1.1 million credit card use...

Tune Strikes a Chord With Investors

Mobile marketing company Tune has raised $27 million in funding, it announced Thursday. Icon Ventures partner Jeb Miller will join Tune's board. Icon led the funding round; Accel Partners and Performance Equity Management also participated. Tune will use the proceeds to grow its engineering team, in...

Engage.cx Makes Customers an Offer They Can’t Lose

Engage.cx just closed its first investment round -- $2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operation, no...

T-Mobile Courts Credit-Challenged Customers

T-Mobile last week announced Smartphone Equality, a new credit program aimed at existing T-mobile customers with less-than-sterling credit who have paid their wireless bill on time for 12 straight months. Under the new plan, this group qualifies for the best pricing and offers on devices and tablets...

Quinn’s Crash Override Combats Cyberbullying

Crash Override made its official debut last week, promising a new way to support people who become the targets of online bullying and harassment. Cofounder Zoe Quinn, a video game developer, is one of the better-known people who have been on the receiving end of such abuse. For her, it started when ...

What SMB CRM Shoppers Want

CRM is expected to grow at a steady pace, and CRM customers are sending some specific signals about the functionality they need. Thirty-seven percent of small-and-medium-sized businesses that participated in its annual survey want an integrated suite of multiple CRM applications, Software Advice rep...

CFPB Shifts Some Power to Mortgage Shoppers

The Consumer Financial Protection Bureau on Tuesday introduced Owning a Home, a set of online tools designed to make it easier for consumers to comparison shop for the best deal in mortgage financing. With one tool, users can plug in a credit score and ZIP code to get a sense of the current interest...

CFPB May Rein In Payday Lending

The Consumer Financial Protection Bureau reportedly is considering various approaches to reforming the payday loan industry. The bureau is concerned about the short-term, high-rate debt consumers take on. States typically have been responsible for regulating payday loan company practices. If the CFP...

Retargeting May Work, but Pretargeting May Work Better

The practice of repeatedly serving up ads for products consumers previously viewed or asked about -- called "retargeting" -- not only works, but works so well that its use is spreading beyond simple marketing. So says a recent survey of marketers conducted by Adroll, which provides this type of ad t...

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Zendesk Crystallizes Mobile Customer Service

Zendesk has launched a new platform, Zendesk Embeddables, that allows companies to incorporate certain elements of the Zendesk product suite in mobile and Web apps, as well as games and other online mobile experiences. Zendesk Embeddables includes a mobile software development kit and Web Widget. Us...

OPINION

Online Reviews: Separating the Wheat From the Chaff

The majority of Americans rely on online reviews, with some 78 percent checking them out before making a purchase, according to a recent YouGov survey. Forty-four percent of those polled said they had written reviews themselves, at least occasionally. At the same time, many customers doubt the ratin...

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AgilOne Bends Over Backwards to Understand Customers

AgilOne has rolled out an enhanced version of its predictive marketing platform with new tools, as well as improvements to fine-tune its forecasting capabilities, said CMO Dominique Levin. The focus of the upgrade was to automate even more of the analytics and subsequent decision-making by users. "U...

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Salesforce Adds App Hub to Centralize Customer Service on Desk.com

Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, telephony and text messaging. Partner apps available with Desk.com include Harvest, JIRA, MailChimp...

OPINION

SMS: It’s Not Just for Marketing Any More

There appears to be a new trend emerging in the enterprise mobile engagement space, according to OpenMarket. Increasingly, its enterprise customers are adapting its platform to use SMS in new ways, said Tim Fujita Yuhas, the company's director of product management. Sometimes those uses are obvious ...

Salesforce1 Lightning Connect Aims to End the Long CRM Integration Nightmare

Salesforce.com has unveiled Salesforce1 Lightning Connect, a new component for its Lightning Platform as a Service for mobile developers, which it introduced last month. Lightning Connect, which is available immediately, is an integration tool that moves data in real time from back-end legacy syst...

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Kana Burnishes Omnichannel Customer Engagement Tools

Kana on Monday announced the first major upgrade of its flagship enterprise product following its acquisition earlier this year by Verint. The product, Kana Enterprise Customer Engagement Optimization platform, has been available since Oct. 31. At its core, the platform is the same, said Kelly Koell...

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