Results 1-2 of 2 for David Bryce.

Connecting With Customers: The Value of Human Interaction

Paul English, a Massachusetts-based software engineer turned customer service "guru," has become famous nearly overnight for his "dial zero for a human" automated phone system revolt. Judging from the widespread phenomenon and national attention, this is a customer service movement long overdue. H...

How to Host a Successful Holiday Shopping Season

The holidays are just around the corner, and this means a significant increase in sales for e-commerce businesses. The stakes this time of year are high -- online sales are forecasted to reach US$18 billion. That's over $8 million worth of transactions every hour in the fourth quarter. Is your onl...

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