Welcome | Sign In
CRMBuyer.com
Cable & Satellite

Comcast Customer Sues to End P2P Interference

Print Version
E-Mail Article
Reprints
Comcast Customer Sues to End P2P Interference

Jon Hart, a Comcast subscriber in California, is suing the cable giant, claiming it interferes with its Internet customers' file-sharing activities. Earlier this month, several consumer groups filed a petition with the FCC to enjoin Comcast for these activities, with two of the groups asking that the cable provider be fined $195,000 for every affected subscriber.


eMarketer Whitepaper: Optimizing the E-Commerce Experience
From the Web to the Contact Center, are you prepared to proactively engage and keep your savvy customers? Read how e-commerce leaders are optimizing their sites with ratings, reviews, live help, Web analytics, mobile and more.

Allegations that Comcast (Nasdaq: CMCSK) is blocking Internet traffic to peer-to-peer (P2P) sites, namely BitTorrent and Gnutella, continue to bedevil the company.

First, there was the media exposé, then the petition to the Federal Communications Commission (FCC) by several consumer groups to enjoin Comcast from interfering with the Internet traffic that travels over its pipes.

Now, Jon Hart, a California Comcast subscriber, has filed suit in the Alameda County Superior Court against the company, claiming it is engaging in unfair business practices because it limits download speeds of P2P file-sharing programs. Hart is seeking class action status.

AP Investigation

Allegations against Comcast's interference in customers' file-sharing activities began last month with a detailed report by The Associated Press. The AP found, for instance, that Comcast's system would masquerade as users to interrupt file-sharing connections.

Comcast has denied the allegations -- while at the same time offering artfully worded policy statements that if it did block connection attempts between two computers, eventually the traffic would be let through after repeated attempts. Other explanations have centered around "routine network maintenance."

Earlier this month, several consumer groups filed a petition with the government agency to enjoin Comcast for these activities, with two of the groups asking that the cable provider be fined US$195,000 for every affected subscriber.

The "Petition for Declaratory Ruling" presses the FCC to establish that blocking P2P communications violates the agency's Internet Policy Statement. This statement encapsulates four principles that guarantee consumers competition among providers and access to all content, applications and services, according to watchdog organization Free Press.

Free Press was one of the petitioners along with Public Knowledge, Media Access Project, Consumer Federation of America, Consumers Union, the Information Society Project at Yale Law School, Charles Nesson of Harvard Law School and the Berkman Center for Internet & Society, and Barbara van Schewick of Stanford Law School and the Stanford Center for Internet & Society.

Free Press and Public Knowledge also proposed fines to deter future violations by Comcast and other Internet service providers.

Not as Responsive

Unfortunately, the FCC has not been as responsive as the petitioners would have liked, Jennifer Howard, associate communications director at Free Press, told the E-Commerce Times. "We are still awaiting some kind of action. They don't see it as the urgent issue that we do."

For that reason, the suit against Comcast is to be lauded, she said, as it is the only -- thus far -- financial cudgel being used against the company.

Private suits, though, do not address the long term need of having strong Net neutrality legislation, she added. "This incident highlights that."


Print Version E-Mail Article Reprints More by Erika Morphy


More by Erika Morphy

Ballmer Gives Shareholders - and Dell - Cause for Optimism
November 20, 2009
Microsoft CEO Steve Ballmer was all smiles at the company's shareholders meeting, as he touted the early success of Windows 7. Ballmer's cheer may have been contagious; after posting a massive earnings decline for the third quarter, Dell needed some good news to latch onto, and the prospect of broad enterprise adoption of Windows 7 could spur PC sales.
AA.com Sucks the Fun Out of Trip-Planning
November 20, 2009
Using AA.com to book a flight was a painful experience. Densely packed, disorganized information was displayed in an unattractive format. On the plus side, it did seem as though the deals American Airlines advertised were real and not mere bait-and-switch lures. For anyone who wants a travel-planning Web site to inject a little pleasure into the experience, though, I say look elsewhere.
Salesforce.com Pumps Up Volume of Workplace Chatter
November 19, 2009
Salesforce.com has developed a collaboration platform that puts social networking to work. Salesforce Chatter facilitates employee collaboration on projects through Facebook-like profiles, status updates, feeds and groups. The question remains whether employees will be as open to social networking in the workplace as they are in their personal lives.
Don't miss a story -- sign up for our FREE e-mail newsletters and view the latest headlines at a glance.
Tech News Flash [ View Sample ]
E-Commerce Minute [ View Sample ]
ECT News Network Weekly Newsletter [ View Sample ]
Shortcuts
ECT News Network Information
Reader Services
Corporate
ECT News Network