Thursday - April 17, 2008
They may be still waiting for the first signs of the much advertised recession in the Bay Area. Everything I see here, especially this week, points to growth and all that goes with it. Multiple people have come up to me, phoned or e-mailed seeking introductions or support as they confess to having itchy feet or the promise of some capital to start a business. Some -- a few lucky ones -- also have some cash from their last initial public offering, and having tasted victory, they are eager to do it all again.
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Monday - April 7, 2008
At the T3 advertising firm in Austin, Texas, employees have a saying: It takes an agency to raise a child. The $261 million company, whose clients include Marriott International, Microsoft and J.C. Penney, lets a new parent bring his or her baby to work -- every day -- until the child is old enough to crawl.
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Sunday - March 30, 2008
Some workers are doing it at Dunkin' Donuts, at Hilton hotels, even at Marine Corps bases. Employees at a growing number of businesses are starting and ending their days by pressing a hand or finger to a scanner that logs the precise time of their arrival and departure -- information that is automatically reflected in payroll records.
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Tuesday - March 25, 2008
A call center, some PowerPoint slides, a few new computers and regular meetings. It doesn't sound like much, but the administration under Philadelphia Mayor Michael Nutter is convinced it can reinvent city government with those simple tools and a new management method called "PhillyStat."
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Friday - March 21, 2008
When it comes to healthcare benefits, employers need to treat their employees as consumers. Similar to the way that a company markets its products and services to its customers, employers need to apply these same best practices to employee benefits administration.
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Monday - February 25, 2008
There are approximately 20 million small businesses in the United States. Even for a large firm, finding the right person for any given job can be like finding a needle in a haystack. When you're a small business, finding reliable and affordable talent can be even more difficult.
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Wednesday - January 23, 2008
I was speaking with a CRM vendor the other day about positioning and messaging for sales force automation. The vendor was telling me that the company wanted a back-to-basics message that would focus on the importance of SFA in helping salespeople recover some of the time they invest in unproductive activities. On the face of it, this sounds like a reasonable approach.
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Friday - November 2, 2007
Calabrio has upgraded its workforce optimization products, which go to market through several channel partners, including as an OEM to Cisco's Unified Contact Center product line. The company upgraded Workforce Management to version 8.1 and Quality Management to version 2.4. The latter in particular offers a significant change to users of Cisco's Unified Contact Center Enterprise offering.
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Monday - September 10, 2007
Aspect Software has introduced a series of software modules under one suite aimed at optimization performance in the contact center. The modules are for workforce management, recording and quality management, performance management, campaign management and coaching and e-learning. Called "PerformanceEdge," the suite provides integration to most of the top automatic call distributors.
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Friday - August 24, 2007
Organizations large and small are increasingly able to make use of service-oriented architecture and Software as a Service, employing a mix of in-house, on-premise, vendor-supplied and hosted on-demand applications and platforms to meet the need for fast, flexible application development and deployment, as Part 1 of this series illustrates.
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Thursday - August 16, 2007
From all indications, the Software as a Service model of developing and distributing applications is gaining traction and is poised for a phase of rapid growth, whether it be in small and medium-sized businesses or large-scale enterprises. Estimated worldwide revenue for on-demand CRM applications increased 38.5 percent year-over-year to $802 million in 2006.
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