Friday - June 5, 2009
Welcome to the 21st century, passengers. Self-serve ticket kiosks and other electronic screens and gadgets aren't exactly new at airports around the world, but some travelers are hesitant -- maybe a little scared -- about using them. They prefer the old-fashioned comfort of face-to-face contact with an agent, even if waiting in line slows them down. However, there are a growing number of ways to cut time and hassle out of a trip to the airport, from new kiosks to boarding passes scanned directly from your cellphone screen. There is, airports insist, no reason to be afraid.
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Friday - May 22, 2009
Airlines are doing a better job of taking care of the passengers they still have, according to a new study. Passenger satisfaction with airline service rose 3.2 percent earlier this year, the first increase in six years, according to a University of Michigan study released Tuesday.
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Thursday - March 12, 2009
Mobile communications on an aircraft are more than air-to-ground interactions that take place in the cockpit. Today, passengers can use their mobile devices at cruising altitude in an aircraft to call, text and email colleagues, friends and family, just as if they were on the ground.
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Thursday - December 18, 2008
If you've used an in-flight entertainment system, known in the airline industry as an "IFE," to watch movies, listen to music, or order food lately, chances are it used Linux as an operating system. You might not know that Linux is the operating system behind what you see on your screen, but it probably is.
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Friday - November 14, 2008
Saturday, Nov. 8, 6:15 p.m. I am meeting a friend at 7, and I'm later than I wanted to be getting to the Metro. Unfortunately, I'm a bit off my stride. I forgot to get dollar bills and now have to scrounge through my purse looking for enough loose change. It occurs to me how nice it would be if the Washington Metropolitan Area Transit Authority took debit cards.
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Thursday - November 13, 2008
If you've flown lately, you know the drill: long lines, delayed flights and higher ticket prices. Consumers have come to expect no less, and no more, from air travel. Even without the stress from a struggling economy, air travel in particular tends to bring about discomfort, dissatisfaction and anxiety, both for employees and for customers.
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Tuesday - November 11, 2008
Five years ago, Mark Goldstein and three partners recognized that loyalty programs were becoming a cottage industry. Coming up with the right way to manage those programs, he believed, would be a neat trick. So would finding an effective way to lure in customers. "The toughest part of the business is the selling," Goldstein, founder of San Francisco-based Loyalty Lab, told CRM Buyer.
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Monday - July 28, 2008
It's not easy to find something to like about air travel these days -- the industry, after all, has the lowest customer satisfaction ratings in the economy -- but Gail Bower, president of Bower & Co. Consulting, has: the self-service kiosks that just about every airline now uses to handle automated tasks.
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Monday - June 9, 2008
Signaling JetBlue Airways' belief that travelers want to stay connected at all times, its Live TV Unit has agreed to buy Verizon's Airfone business, a move that will enable the discount carrier to offer a bundle of communications services during flight. The handover is not expected to be completed until Jan. 1, 2009.
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Friday - February 8, 2008
If you haven't already heard, the U.S. government is going digital. Exhibit A: President Bush submitted his 2009 budget proposal to Congress electronically, and he held up a tablet PC for the photogs to illustrate just how tech-savvy he is. OK, so that's not exactly Web 2.0, but then there's Exhibit B: The TSA has started a blog called "Evolution of Security."
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