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8 Habits of Successful Customer Feedback Managers November 05, 2009 
Customer relationships are damaged when companies hear too late about customer concerns or issues to do anything to repair them. Even worse, many crucial concerns aren't being heard by the right people at an organization. For example, are managers aware of which customers are unhappy? Did an employee treat a customer unfairly? What are the specific factors that caused a customer to leave?
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Maintaining Integrity and Security in a Data Migration November 04, 2009 
Data migrations these days have become a necessary evil in every IT environment. The rapid rate at which hardware and software becomes outdated, coupled with a need to save costs by taking old assets off the books as soon as possible, means that data migrations are something no one can avoid.
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Fortifying Your E-Tail Operation Against 'Friendly Fraud' November 03, 2009 
Fraud prevention, in its many layers and forms, is one of the most important services that can be provided to e-merchants. With each passing year, fraudsters become more experienced and new forms of fraud are developed. What is different in recent years is that we have been dealing with an economic recession.
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Making Micro-Payment Models Work Online November 02, 2009 
Forecasts for the magnitude of online micro-payments can whet the appetite of any profit-minded businessperson. However, cracking that code is more complicated than one thinks. There is little question as to whether sub-US$5 products can be sold in mass volume, but the lynchpin to opening the floodgates of micro-payments may very well be payment method.
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CRM for the Small Biz: Turning Agony Into Ecstasy October 30, 2009 
Small businesses frequently rely on a haphazard assortment of tools to manage their CRM processes, such as email, contact managers and spreadsheets. However, such methods are usually not sustainable or scalable. "Their customer data ends up fragmented across 10 different applications and physical locations," said Dmitri Eroshenko, CEO of Relenta.
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Keeping Your Secrets Safe in a World Gone Social October 28, 2009 
Social networking platforms allow both anonymous and open communications with the world, giving us a voice and a forum to share our thoughts publicly and privately. However, with the growing threat of identity theft and other cybercrimes, social networks also present a new set of risks.
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How to Travel the World With Your iPhone October 27, 2009 
An inventory for a trip to a tropical beach could read like this: Swimsuit, check. Sunscreen, check. Passport, check. And iPhone, check. Well, make that a possibly giant check, drawn from your bank account. Unaware travelers can blithely rack up eye-popping bills on their iPhones while traveling abroad. The international roaming calling rates are bad enough, but data usage is what really delivers the sting.
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What's on the Wire? Choosing the Best Approach to Network Monitoring October 27, 2009 
There's no debate about the need for centralized network monitoring. The potential benefits are numerous, including improved end-use productivity, network performance, application performance and security and compliance. There are three main approaches to network monitoring: Simple Network Management Protocol, flow records and packet-based.
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Get Your Startup on a Solid Legal Footing From the Start October 27, 2009 
Technology entrepreneurs may understand the importance of protecting their intellectual property, such as trademarks and patents, yet many times they create startups without understanding what is involved in terms of protecting their business through other avenues -- such as contractual mediums, which can be more important than the registration of a trademark or patent.
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Choosing a Desktop Linux Distro, Part 2: Installation and Support October 23, 2009 
With more than 200 Linux distributions currently listed at Linux Online, it's perhaps an understatement to say that newcomers to the field face a broad array of choices. In addition to considering their own goals for Linux, however, potential users may also need to take other factors into account. Hardware considerations are often foremost among them.
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The Asian E-Commerce Opportunity October 22, 2009 
For many in the West, Asia is viewed as a large monolithic geographic area with some slight differences among regions. However, a more-informed understanding is that there are several market segments, and an understanding of some of the key differences between segments is valuable to developing effective market strategies.
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Leveraging Social Media to Boost E-Commerce Holiday Sales October 21, 2009 
Word of mouth has long been a priceless asset to any business, and technology has expanded the playing field in a whole new way with mobile messaging and social media sites like Twitter, Facebook, YouTube and more. Every day, it seems hard to avoid the buzz about social media -- who's on it, what they're doing and what the latest trend is.
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Is Your E-Commerce Operation Ready for the Cloud? October 19, 2009 
Cloud computing is perhaps the most talked-about shift in the technology industry today. The concept of running applications from the cloud is quickly evolving from a futuristic vision to a commercially viable alternative for mainstream business. A recent survey of global 2,000 companies revealed that 30 percent are already using cloud infrastructure to host their applications.
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Choosing a Desktop Linux Distro, Part 1: Getting What You Want October 16, 2009 
That there are many compelling reasons to switch to Linux is no longer a matter of much debate. Excellent security and low -- or nonexistent -- costs, to name just two, have already persuaded countless organizations and individuals around the globe to eschew the world of end-user license agreements and opt for the freedom and openness of Linux instead.
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CRM + BPM: Raising the Customer Experience Bar October 16, 2009 
For decades, organizations have been dealing with the challenges of driving more effective customer service. Traditional CRM solutions have focused on presenting consolidated customer information, but they still rely heavily on employees to resolve customer issues. This means that the customer's experience can vary greatly depending on the manual processes and efficiency of the staff at any given organization.
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E-Commerce in Europe: Diversity Without the Melting Pot October 15, 2009 
It is important to understand that Europe is not a melting pot like the U.S., where people of different cultures and religions blended together far from their native lands. Politically and culturally, Europe is diverse, but each country has a different history, religion, national language, culture and heritage to which it remains strongly attached.
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