Monday - January 12, 2009
Avaya is rolling out two new industry-specific applications at the National Retail Federation's annual trade show on Monday. One, Avaya Video Assist, leverages the company's contact center expertise. The other, In-Store Connect, allows retailers to do away with siloed commnication systems such as intercoms or telephones. Both have already been deployed by retailers, said Daryl Page, managing director and global leader for hospitality and retail at Avaya.
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Saturday - November 29, 2008
Mobile commerce opportunities have been largely overlooked by retailers in North America with sound reason. The current shopping experience on mobile phones is just plain awful. Nevertheless, mobile communication devices are a widely used resource -- ready and able to bridge stores with the site and call center.
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Monday - November 24, 2008
With the economy in a downward spiral, many e-tailers plan to offer deep discounts and special shipping deals on the Monday following Thanksgiving, aka Cyber Monday, which has become a big spending day for online shoppers in the past several years. Eighty-four percent of online retailers plan to have a Cyber Monday promotion to stimulate sales, according to a new report.
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Friday - November 14, 2008
As I watch the world economy spiraling downward, I thank my lucky stars that I happen to work in one of the few industries that is expected to grow despite the downturn. Nonetheless, online retailers are going to face slower growth than we were all predicting even a few weeks ago, and the industry is being forced to completely reevaluate budgets and priorities.
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Saturday - November 8, 2008
More is better, right? Wrong. In "The Paradox of Choice: Why More is Less," Barry Schwartz explains how too many options actually cause more psychological distress than good. And nowhere is the overabundance of choice more prevalent than the Internet, where any given Web site can present us with an overwhelming number of alternatives at once.
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Thursday - November 6, 2008
As the economy continues to decline, retailers are fighting a fierce battle for a share of the consumer's wallet. Every customer counts, but the loyal customers are particularly valuable, especially when your competitor is just a click away. The Web gives consumers access to far more options than were available in pre-Internet days.
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Monday - October 27, 2008
The job of the modern Web site is more important and more difficult than ever, especially when it comes to a multichannel sales strategy. Visitors arrive at your Web site through a variety of online channels: pay-per-click and organic search, e-mail offers and print ads.
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Sunday - October 19, 2008
Research has shown that the three most important factors influencing whether a customer will purchase from a consumer Web site are security and privacy, ease of navigation and quality of content. Make privacy and security information prevalent on your site and in the purchasing flow -- including both detailed policy statements and third-party certifications.
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Thursday - October 16, 2008
Among dreamy startups and salty e-commerce veterans alike, Zappos.com appears to be the golden grail -- certainly one blessed, at least, with heavenly rewards. "Zappos is the Amazon of the shoe business, and its model is extremely difficult to mimic," Gene Alvarez, vice president of research at Gartner -- and former employee of shoe-biz powerhouse, Nine West Group -- told the E-Commerce Times.
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Friday - August 29, 2008
"Smart" shopping carts have been around for a while, but until recently, they haven't managed to gain much traction. Now, some momentum is building, according to proponents of the computer-rigged market baskets that can flash an alert that a customer's favorite brand of ice cream is on sale, display nutritional values of products, and even point out the aisles where items are located.
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