Wednesday - April 16, 2008
On-demand applications and cloud computing often mean different things to different people. For developers, Software as a Service is quickly evolving not only as a means to deliver applications -- but as the means to develop them, too. Taking the notion of "development as a service" to its full potential is the logic behind Platform as a Service. To help understand the power of PaaS, we speak in this sponsored podcast to one of the early PaaS pioneers and providers, Bungee Labs.
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Sunday - April 13, 2008
Here's a great anecdote: At one international call center, an agent was (after a time) discovered to be ending each customer call with the words "I love you." When his supervisor finally intervened and asked him for an explanation, he stated that he had wanted to show customers that he cared.
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Monday - March 31, 2008
Candidates, political parties and money might seem to dominate the upcoming 2008 U.S. presidential election, but when it comes to voter relationship management, software rules campaigns and politicking. When U.S. citizens cast a legal ballot, they do so as part of a vast process of interconnected relationships with 175 million other registered U.S. voters.
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Monday - March 17, 2008
The front office meets the back office at the Web 2.0 enterprise portal. The enterprise 2.0 portal is a single accessible location intended to consolidate resources and serve up data from systems throughout an organization so that each "touch" a company has with its customers, prospects, partners and employees can be created, recorded and evaluated to improve relationships.
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Friday - March 14, 2008
The proliferation of marketing channels and globalization remain key challenges for every organization. Digital content continues to expand at exponential rates as new marketing channels surface. CMOs and marketing executives are looking for ways to deliver more than simple asset repositories with content management tools.
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Monday - February 25, 2008
There are approximately 20 million small businesses in the United States. Even for a large firm, finding the right person for any given job can be like finding a needle in a haystack. When you're a small business, finding reliable and affordable talent can be even more difficult.
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Friday - February 15, 2008
Tech people are steeped in the ways of problems. It's one of the fundamental organizing principles behind nearly everything we do. We find problems, define them, analyze them and solve them. So it's not surprising that when we move into managerial roles, we view ourselves as management problem-solvers.
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Thursday - January 10, 2008
In today's highly competitive and increasingly globalized technology market, business process outsourcing has become one of the hottest trends in organizational structuring. Leading countries, such as India and Mexico as well as newcomers like Brazil, China and Eastern Europe, have emerged as important outsourcing centers.
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Thursday - October 18, 2007
There are many reasons why a company might opt to conduct virtual meetings rather than face-to-face ones. Cost is one, particularly with fuel costs soaring; having a widely dispersed base of employees, clients or partners is another common one. An increasing number of companies are also meeting up in the virtual world because of concern about the environmental impact of travel.
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Tuesday - October 16, 2007
CorraTech, an open source software services firm, introduced Opensuite, a pre-beta release of its latest open source endeavor. The project is an open source-based integration of -- for now -- three of the leading open source applications in rich e-mail, document management and CRM. "This is a pre-packaged integration; it is not repacked applications," Ron Bongo, CEO of CorraTech, told CRM Buyer.
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Thursday - October 11, 2007
Let's face it, SaaS is sexy these days. Nearly everybody is either starting entirely new companies to capitalize on the benefits of SaaS or madly rushing to get their applications ported to it. At a recent conference I presented at in the Bay Area, this became abundantly clear.
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