CRM News: Product News

SAP Pushes Business Model Innovation With New BPM Tools

Wednesday - May 7, 2008

SAP will offer new business process and rules management capabilities for its NetWeaver service-oriented architecture platform. NetWeaver Business Process Management and NetWeaver Business Rules Management will allow companies to build or change business processes and rules without coding. "Industry boundaries are blurring," SAP CEO Henning Kagermann said during his keynote speech Tuesday at the company's Sapphire conference for its customers. "Business model innovation is important -- it's more important than product innovation." [More...]

SAP's Mobile Awakening

Tuesday - May 6, 2008

SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications. The move is a no brainer for SAP, writes Vinnie Mirchandani, an ex-Gartner analyst and founder of the advisory firm Deal Architect. [More...]

SAP, RIM Team on CRM for the BlackBerry

Friday - May 2, 2008

SAP and Research In Motion are partnering to develop a mobile CRM application. The first output of this venture will be a native BlackBerry smartphone client that links SAP CRM with BlackBerry applications such as Email, Address Book and Calendar. To be precise, they are developing a native RIM client that will sit on the BlackBerry and communicate with Netweaver mobile. [More...]

SugarCRM Adds a New Layer of Functionality

Friday - May 2, 2008

SugarCRM has released version 5.1 of its open source CRM platform, building on functionality it debuted in last year's milestone 5.0 release, which included new development tools, a new Ajax e-mail client, and a new multi-instance on-demand architecture. [More...]

Microsoft Ups CRM Ante With Dynamics General Release

Wednesday - April 23, 2008

It's official. With the general availability of Microsoft Dynamics CRM Online, Microsoft is now formally a player -- a big one -- in the online CRM space. The general availability release seems almost anticlimactic, given that so many of its features and functions are the same as those in Dynamics CRM 4.0. [More...]

Etelos Syncs Offline Data to Cloud

Monday - April 21, 2008

Etelos has released a limited beta that provides access to offline data -- a chief requirement for any on-demand vendor. The feature, called "Apps on a Plane," allows any browser-based application from the Etelos Marketplace to exchange data with any other AOP-enabled app. [More...]

Salesforce.com and Google: First Comes Love?

Monday - April 14, 2008

Salesforce.com and Google have announced the rollout of Salesforce for Google Apps, a product that combines Google's budding suite of productivity applications with the ubiquitous on-demand customer relationship management application. The two are already collaborators on Salesforce Group Edition featuring Google Adwords. [More...]

IBM Unveils Enterprise 2.0 Mashup Tools

Thursday - April 10, 2008

IBM has introduced a mashup portfolio designed to help line of business users create applications for specific situations. The driver behind development of the portfolio is the recognition that there is a huge amount of value in unstructured data and content that doesn't always fall neatly under the IT enterprise umbrella. [More...]

DRM for Cars: No Pay, No Play

Saturday - April 5, 2008

When the light starts to flash, you had better have the cash. That's the reality for millions of subprime borrowers whose used car purchase is contingent upon having an unusual option: a little box mounted underneath the dashboard that forces them to make their payments on time. [More...]

New Contact Center Mashup Unifies Customer Data

Monday - March 31, 2008

SynerG, formed in 2005 to develop interactive business mashups, has released its first product -- a contact center application -- from beta. SynerG Contact Center targets a familiar pain point -- one that all agent desktop apps have tried in various ways to address: the difficulty of accessing and integrating data from a company's back end. [More...]

New Avaya App Unifies Presence Info Across Multiple Channels

Tuesday - March 18, 2008

Avaya has introduced Intelligence Presence, a new software application that gives users -- both in corporate environments and call centers -- the ability to view so-called presence information across multiple sources. For example, it would allow a contact center rep engaged with a caller to see if a partner company had a rep available to provide answers about shipping schedules or rates. [More...]

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