Monday - March 23, 2009
Salesforce.com has introduced Salesforce CRM for Twitter, a new social media application. Twitter, for the uninitiated, is a free platform that lets people send out messages of no more than 140 characters to as broad a community as they can build. The posts, or "tweets," as they're known, can cover any topic area. Tweets initially were prompted by Twitter's question, "What are you doing?" However, they have since morphed. People use Twitter to share articles, talk about their own lives, discuss industry trends -- and, yes, gripe about products and services.
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Wednesday - February 25, 2009
Oracle continued its fast-following ways last week when it introduced additional functionality for Oracle On-Demand Release 16. The statement completed a two-part announcement begun the week before and brings to eight the number of new on-demand CRM applications from the company.
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Friday - February 6, 2009
Among the new tools and features SugarCRM introduced at its global developer conference this week are a new Web services framework and mobile customizations. The open source customer relationship management company also reiterated its support for the cloud, with the rollout of several additional connectors.
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Monday - January 12, 2009
Avaya is rolling out two new industry-specific applications at the National Retail Federation's annual trade show on Monday. One, Avaya Video Assist, leverages the company's contact center expertise. The other, In-Store Connect, allows retailers to do away with siloed commnication systems such as intercoms or telephones.
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Monday - December 8, 2008
SugarCRM has released Sugar 5.2, which packages some existing Web 2.0 features with new technologies. The company is also introducing Cloud Services -- a framework for developers to build links to third-party data sources such as LinkedIn or JigSaw. In a way, SugarCRM has been a cloud company since its beginnings, said Martin Schneider, vice president of product marketing.
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Monday - December 8, 2008
Salesforce.com has announced its latest platform-to-platform integration -- this time with Google. Force.com for Google App Engine is a new set of tools and services that allows developers to build Web applications on App Engine that leverage the enterprise data that resides in Salesforce.com.
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Monday - December 1, 2008
Microsoft CRM operations are in full swing, and bloggers are sharing tips and information. Update Rollup 1 for Microsoft Dynamics CRM 4.0 is now available. No, it's not a new release -- but as with anything Microsoft, the cyber-community is talking about implementation do's and don'ts.
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Tuesday - November 18, 2008
RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow's strong self-service platform with the addition of agent-scripting technology, a desktop add-in framework, and guided assistance.
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Wednesday - November 12, 2008
For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features -- as well as lavished a great deal of attention on the loyalty functions. The company is also introducing Oracle CRM Gadgets for Sales -- five mini-applications that provide enterprise data and service leveraging Web 2.0 content.
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Monday - November 10, 2008
Avaya is targeting unmet pockets of user demand in the telecom industry with the release of three new offerings this week: a contact center product focused on outbound messaging and self-service, a speech-to-text application, and a unified communications package that bundles licenses of various products.
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