Wednesday - November 5, 2008
The Pakistan Software Houses Association recently handed out its peer awards for the Pakistan IT industry. The awards provide an industry snapshot at a time when Pakistan has become the third most popular global IT outsourcing destination on RentACoder, an outsourcing marketplace. India and the U.S. are the top two outsourcing destinations. Two factors account for Pakistan's success: cost and quality. One year ago, IT and back office work in Pakistan was 20 to 25 percent cheaper than India.
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Sunday - October 19, 2008
These are, to cite the old Chinese curse, 'interesting times' for organizations seeking to outsource their contact center services and for business process outsourcers alike. That is because serving end-customers has never been more challenging. Today's buyers are savvy, proactive, quality conscious but price-sharp, unimpressed with brands unless they consistently deliver, and whose loyalty is as good as their last interaction.
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Friday - August 29, 2008
Aberdeen's benchmark report, "Optimizing WAN for Application Acceleration," found that Best-in-Class organizations are 69 percent more likely to outsource optimization of their WANs to third parties as compared to Laggards. This research also reveals that these organizations realize that the effectiveness of different WAN optimization initiatives varies based on the types of applications being managed.
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Saturday - August 16, 2008
Given its skyrocketing wages, tightening labor market, and worsening infrastructure bottlenecks, one might think India is starting to lose steam as an offshore research and development haven. Not a chance. According to a study by consulting firm Zinnov, India's R&D scene is not only still gaining momentum, it's also becoming more strategically important.
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Saturday - August 9, 2008
Cognizant Technology Solutions, rattled by the downturn in the U.S. economy, is expanding rapidly in emerging markets like China and India as it looks for relief, but the move may take a while to help the information technology services provider. "Investments being made in those geographies will start showing results two to three years from now," said the company's chief executive, Francisco D'Souza.
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Friday - July 18, 2008
Working from home has become an acceptable option for a wide range of professionals, including salespeople and lawyers. Until recently, this option, dubbed "homeshoring," was unpopular in the call center, although that perception has been changing. "Companies are becoming more comfortable in letting their customer service representatives work from home," noted IDC's Stephen Loynd.
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Friday - July 11, 2008
Small and medium-sized businesses are demanding the same level of quality and functionality for their IT Web infrastructure as larger enterprise IT organizations. Many SMB organizations are implementing their own application delivery optimization solutions; however, others prefer to outsource their application delivery optimization infrastructure to managed hosting providers.
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Monday - June 23, 2008
The global business process outsourcing market continues to strengthen relative to the more mature IT outsourcing market and is forecast to reach $450 billion by 2012, according to a June report from BPO analyst firm NelsonHall. Within this massive outsourcing market exists a relatively small $500 million niche market for outsourcing relationship management software tools from emerging players.
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Thursday - June 19, 2008
With a third of all lead generation budget dollars allocated to outsourced B2B teleservices providers, how do Best-in-Class organizations most effectively compensate their external vendors? Aberdeen survey respondents from more than 200 organizations provide rich detail regarding their preferences for how they prefer to model the fiscal relationship they build with their outsourced provider partner.
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Monday - June 16, 2008
Because outsourcing both creates and destroys, the multi-billion dollar global outsourcing industry has given rise to the field of outsourcing relationship management and a $500 million market for ORM software tools from niche players like Janeeva, Kelsar, Digital Fuel, Oblicore and RealTime Bookkeeping. ORM encompasses elements of organizational structure, IT infrastructure and management strategy.
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