CRM News: Outsourcing

Tuesday - June 30, 2009

Companies used to turn to outsourcing during tough financial times. The current global recession, however, has curtailed outsourcing as much as it has other parts of the economy. "Oddly enough, the global recession has hurt outsourcing significantly," said Chad Hahn, principal owner of Hahn Consulting. "In an environment where there is tremendous pressure to cut costs amid falling revenue, you would think that companies would try to outsource more to keep costs in check. The reality is that companies have cut outsourcing along with all the other expenses in their business." [More...]

Outsource or Keep It Home? Have It Your Way: Q&A With Alpine Access CEO Chris Carrington

Monday - June 8, 2009

Not that long ago, the outsourcing of customer service to home-based agents was a small niche category, viewed as not quite on par with a bricks-and-mortar call center operation. For a number of reasons, that perception is changing -- starting with the lower costs involved and ending with the growing number of quality providers that have highly qualified staffs on hand. [More...]

The Battle for US Tech Jobs

Thursday - May 21, 2009

A while back, someone convinced businesses that if they outsourced work overseas, costs would fall off a cliff. The Wall Street lemmings jumped, believing they could fly, but instead plummeted to the depths of a global recession. Many of them are still falling, yet they continue to outsource their work offshore. [More...]

Outsource Your Processes, Keep Your Customers

Friday - May 8, 2009

Driven by the housing market landslide and seizure of the global credit markets, economies the world over have slipped into retrenchment and recession. Many organizations are tightening capital and expense budgets, closing locations, shortening hours or reducing staff. Still others are tempted to reduce the level of service and support they extend to customers. [More...]

Tech Mahindra Swings In to Snap Up Stake in Scandal-Wracked Satyam

Monday - April 13, 2009

The four-month-long process to find a strategic investor for Satyam -- the India-based outsourcer that rattled the global business community with its ex-chairman's confession in January of longstanding accounting fraud -- is apparently over. Venturbay Consultants, a unit of Tech Mahindra, is acquiring 31 percent of Satyam for $351 million, or 302.76 million Satyam shares. [More...]

Transparency in Outsourcing, Part 2: Mum's the Word

Tuesday - April 7, 2009

As the ongoing global economic crisis continues to impact the technology sector, many employees who once thought their jobs were secure are being given pink slips and shown the door. Giants like Microsoft, IBM and Sun Microsystems have cut tens of thousands of jobs in just the first quarter of 2009, according to a recent report from Challenger, Gray and Christmas, a Chicago-based outplacement firm. [More...]

Transparency in Outsourcing, Part 1: Silent Shrinkage

Tuesday - March 31, 2009

Layoffs are an unfortunate but predictable byproduct of an economy in decline. As the global economic crisis stretches into yet another month, companies in nearly all industries continue the painful process of purging employees in an effort to reduce costs. After the automotive and manufacturing sectors, one of the hardest hit areas of the economy has been the IT sector. [More...]

Sharing the Load: The Co-Sourced IT Maintenance Operation

Friday - March 27, 2009

An October 2008 DLA Piper Technology Leaders Forecast survey talks about the impact of the financial and economic crisis within IT circles. Overall, the survey found that while industry leaders have a host of concerns, they are fundamentally optimistic about future opportunities within technology. [More...]

Acquiring Outsourcing Companies: Not for the Squeamish

Tuesday - February 24, 2009

Shrinking client pools, lack of access to credit and competition from offshore destinations are squeezing some business process outsourcing service providers in the United States. With declining revenues come cheaper valuations. This creates opportunities for other entrepreneurs seeking to expand their outsourcing business quickly through acquisitions. [More...]

How to Build a Small-Business Web Site, Part 5: Outsource or DIY?

Thursday - February 5, 2009

Many small-business operators have been especially hard-hit when it comes to managing their IT resources -- including their Web sites. Those who want to keep up a professional front despite the recent economic woes might find they can do a lot more with less with some strategic outsourcing. [More...]

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