CRM News: Must Read

Web Video and the Net's Creaking Backbone

Saturday - July 26, 2008

Two weeks ago, Apple and AT&T outlets opened their doors to massive lines of fans eager to buy the new iPhone 3G. The stores were stocked and ready to sell, but the network -- shouldered with the burden of activating so many new phones -- was quickly overwhelmed, and the process slowed to a crawl. Is this sort of pile-on some sort of preview of what hides around the corner with the surge of video downloads on the Internet at large? Is the Web's infrastructure inching toward collapse? [More...]

Are VM Environments Open to Attack?

Tuesday - July 22, 2008

New adopters often see virtualization as the Holy Grail of enterprise computing. It enables consolidation of separate servers and databases to provide more economic operations. Running consolidated computers from one virtualized machine also eliminates the electrical waste spent to keep idling servers and data-processing machines running. [More...]

Home Sweet Call Center

Friday - July 18, 2008

Working from home has become an acceptable option for a wide range of professionals, including salespeople and lawyers. Until recently, this option, dubbed "homeshoring," was unpopular in the call center, although that perception has been changing. "Companies are becoming more comfortable in letting their customer service representatives work from home," noted IDC's Stephen Loynd. [More...]

Squeezing the Internet for Political Cash, Part 2: The March to November

Monday - July 14, 2008

Much has been made of Barack Obama's public comments on whether or not he would choose to accept public financing for his general election campaign and Republican presidential nominee John McCain's reactions to those comments. However, the legal and political issues are far more complex than the general press is reporting. [More...]

Squeezing the Internet for Political Cash, Part 1: Follow the Leader

Saturday - July 12, 2008

As the heated Democratic primary race came to a conclusion last month, much discussion centered on presumptive nominee Barack Obama's superior fundraising. Hillary Clinton started the race with an edge among deep-pocket donors, but Obama roared to the nomination finish line with a substantial fundraising lead. [More...]

Bigger Phishers to Fry, Part 1: Calling the Pros

Monday - July 7, 2008

It's been on the radar of USA Credit Union's IT department for three years. They all knew about it. They were watching it every day. They had also heard rumblings that more and more of their industry counterparts had fallen victim to the attackers, said Daniel Schneider, the credit union's senior manager of IT. Phishing was definitely moving downstream. [More...]

DHS and the Digital Strip-Search Dilemma

Monday - June 30, 2008

Amir Khan, an IT consultant from Fremont, Calif., and a U.S. citizen, has been subjected to U.S. Customs questioning for a total of more than 20 hours after returning to this country from a number of trips abroad. Customs officials have searched Khan's laptop computer, books, personal notebooks and cell phone. [More...]

What Should Apple Tackle Next?

Tuesday - June 24, 2008

First Apple built personal computers, then portable media players, and now the company is manufacturing cell phones. Apple also has its own branded set-top box -- Apple TV -- and its iTunes store is one of the biggest e-commerce marketplaces for music and videos in the world. What's next for Apple? What product categories might the company in Cupertino leap into? [More...]

US Law Aims to Catch Up With Tech - and Misses

Monday - June 23, 2008

The infamous Internet bully implicated in the suicide of a 13-year-old girl may get some comeuppance in a California courtroom, but it will probably not be enough to quell the fury of her many detractors. Although facing four charges, it is unlikely that she will serve any jail time. Indeed, there's a fair chance the charges will be dismissed. [More...]

Reinventing a Giant, Part 2: The New SAP

Monday - June 16, 2008

Having delivered on its goal of moving to a service-oriented architecture, SAP now aims to make use of that architecture as it drives innovation out to the fringes of its sphere of influence. CEO Henning Kagermann outlined in his keynote at the company's Sapphire conference a strategy to deliver "enhancement packets," basically mini-applications or functional modules that can be added on to existing SAP software. [More...]

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