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Dell Delivers New Entry-Level Servers March 24, 2005 
Continuing to cater to its core server audience, Dell announced new PowerEdge servers and management software aimed at small and midsize businesses, and also pledged support for the low-price servers and their 64-bit capabilities.
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HP Adds Security, Lowers Prices at Network's Edge February 22, 2005 
HP announced a line of new routers it says will aid security at the network's edge and sell for half the price of offerings from Cisco and other networking rivals. The new ProCurve Networking products are the Secure Router 7000dl series and Access Controller Module software for the ProCurve Switch 5300xl.
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CRM Trends for 2005 January 11, 2005 
Twelve months ago, CRM faced some resentment in many organizations, but as the year progressed it began proving its value. "2004 was mainly a year of validating that CRM works, rather than [focusing] on major new functionality. A lot of companies focused on governance and integration, making what they had more valuable and more useful," said Erin Kinikin of Forrester Research.
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HP, SAP Bring Enterprise Management Tool to SMBs October 27, 2004 
SAP and Hewlett-Packard announced today they will jointly offer a business management tool that they say brings enterprise-level best practices to small and medium-size businesses. The hosted software will be priced on a per-user basis, starting at $325 per month.
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Small Businesses Take Incremental Approach to CRM October 04, 2004 
For companies that don't rank among the Fortune 500, an incremental approach to CRM often feels most comfortable. These smaller companies get their feet wet with sales force automation software or call center and customer care solutions. They build or buy these applications to handle discrete parts of their businesses, the parts in which problems pop out and command attention.
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Small Businesses Save by Outsourcing IT September 16, 2004 
For companies with average revenues of $8.26 billion, the average IT budget hovers around $28.21 million, according to a Gantry Group survey. Given those numbers, small and medium-sized enterprises may wonder how they can compete in reliable and innovative information technology.
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Analysts: Microsoft Raises New Appreciation of CRM August 31, 2004 
The time has come for not only a new faith in CRM but a new following -- by small and midsize companies. Since Redmond, Washington-based Microsoft introduced a CRM product to its Business Solutions line in January 2003, it has captured more than 2,500 small and midsize organizations representing more than 100,000 unique users.
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Salesforce.com Builds Momentum, Targets Large Companies August 23, 2004 
With the recent release of Summer 04 and positive earnings news, Salesforce.com seems poised to capture more of the enterprise market, including larger companies that it has not targeted in the past. Founded in 1999 by a former Oracle executive, Salesforce.com provides customizable CRM applications and services and has approximately 168,000 subscribers.
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Microsoft CRM Customers: Don't Use SP2 Yet August 11, 2004 
Microsoft has announced the release of its Windows XP Service Pack 2 (SP2), but has noted that Microsoft CRM 1.0 and 1.2 are not compatible with the update yet. The company has stated that enhanced security features in SP2 changes some of the default behaviors of Internet Explorer and desktop security zones. As a result, Microsoft CRM customers have been advised not to download the update because it will conflict with the CRM application.
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CarsDirect CTO Debra Domeyer Addresses CRM July 26, 2004 
Debra Domeyer's career began with technology support for now former-Senator Bob Dole and with supervising application development and secure communications for President Ronald Reagan's trips worldwide. After some time in vice presidential information technology stints in mortgage, publishing and energy services, Domeyer five years ago began work at CarsDirect.
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VeriSign Announces Anti-Phishing Services June 28, 2004 
On Monday, VeriSign announced the rollout of a new anti-phishing service. Called "Email Security Services," the new offering is designed to dovetail with the VeriSign Intelligence and Control Services to help businesses combat spam, e-mail viruses and phishing, a type of online scam that has become increasingly popular over the past year.
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How Remington Self-Serves Its Customers June 22, 2004 
In 1816, Eliphalet Remington II turned to his father's forge and began working on a better rifle. At that time he wasn't worried about supply chains or customer-relationship management. But almost 200 years later, his one-man startup is Remington Arms Company, a US$360 million enterprise selling firearms and other products in over 60 countries.
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Oracle's Profit Rises on Database Sales June 16, 2004 
After the market closed Tuesday, Oracle disclosed that it earned US$990 million, or 19 cents per share, for its fourth fiscal quarter ending May 31st. The company's total revenue rose 9 percent to $3.1 billion during the quarter with its software revenue up 12 percent to $2.5 billion, and services revenue down 4 percent to $558 million.
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RightNow Lands 170 Systems Deal June 10, 2004 
Hosted CRM vendor RightNow Technologies announced earlier this week that solutions and services provider 170 Systems has deployed RightNow Service to increase the quality, speed and resource efficiency of its technical support operations. Based in Bedford, Massachusetts, 170 Systems provides solutions for companies using Oracle environments.
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Report: SMB Opportunities Still Untapped June 07, 2004 
U.S. small- and medium-sized business (SMB) spending on enterprise software reached nearly $1 billion during 2003, according to a report authored by Access Markets International Partners. This includes SMB spending on customer-relationship management, sales-force automation, enterprise-resource planning and supply-chain management.
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Microsoft Unveils CRM Upgrade June 02, 2004 
Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key improvements, including closer integration with Microsoft Office 2003, a new mobile component, reporting enhancements and a tool to ease the redeployment process for IT administrators.
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