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What's on the Wire? Choosing the Best Approach to Network Monitoring October 27, 2009 
There's no debate about the need for centralized network monitoring. The potential benefits are numerous, including improved end-use productivity, network performance, application performance and security and compliance. There are three main approaches to network monitoring: Simple Network Management Protocol, flow records and packet-based.
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Why It Pays to Second-Guess Your Technology Assumptions October 20, 2009 
As a resident of New Hampshire, I can tell you that the Old Man of the Mountain is a very tender topic for Granite Staters. If you've never heard of it, the Old Man is -- or rather was -- a natural rock formation that was the spitting image of an old man's face. It was carved out of granite on the slope of Mt. Cannon, and if you've never seen it you can check out what it looked like on the back of the N.H. state quarter.
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Is the Internet Falling Apart? October 13, 2009 
How secure and dependable is the Internet? The Great Twitter Outage of 2009, which shocked the microblogging community and amused many other observers, called into question the reliability of Web-based communications and transaction capabilities that are easy to take for granted.
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The 'Visual Yield' of Information Security September 15, 2009 
Over the holiday weekend, a family friend introduced us to a great concept we hadn't heard before: The concept of "visual yield." It's a concept that I think anybody who's ever been involved in a home improvement project can understand and appreciate -- and it has more to do with information security than you might think at first blush.
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When Microsoft Exchange Availability Matters the Most September 10, 2009 
The average worker checks email once every 15 minutes, recent studies have shown, with some users checking email as often as 40 times per hour. In addition, increasing use of personal mobile devices means that employees have become attached to their email at all times, with some checking their device as soon as each email arrives.
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Healthcare Email Blasts Clog US House System August 14, 2009 
Amid a boisterous debate on healthcare reform, people flooded members of Congress on Thursday with so many emails that they overloaded the House's primary Web site. Technical support issued a warning to congressional staff that the site, www.house.gov, may be slow or unresponsive because of the large volume of email being sent to members.
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Refining User Access to Keep Employee Power in Check July 23, 2009 
It has been a year since the city of San Francisco was held hostage because a city network administrator, Terry Childs, allegedly locked down the city's IT system through a privileged account. Yet today, even with the heightened awareness created by this headline incident, companies continue to struggle.
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Mapping Out an Effective Online Customer Retention Strategy July 21, 2009 
In today's online environments, a bad customer experience can become visible more quickly and have more lasting consequences than ever before. More and more customer interactions are taking place online, thanks to a combination of factors that make the Web an attractive place for doing business. However, the same factors can also quickly turn against an e-commerce company.
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How to Keep XP Running in a Windows 7 World July 17, 2009 
Many organizations are facing a major decision about what to do with their PC operating system: upgrade it for all users, phase in an upgrade, or stay with their current OS. Migrating poses challenges from equipment upgrades, to installing and configuring the new OS, to moving user data and settings. Many organizations will instead choose to stay with XP.
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Your Web App, Their Experience: Load Testing 2.0 July 07, 2009 
Imagine that it's "show time" for your company's annual peak period of e-commerce traffic. If you've ever been an e-commerce manager for a toy company on Black Friday, a floral company the day before Mother's Day, or a sporting events ticketing company a month before the Super Bowl, then you can surely relate.
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Why Business Transaction Management Is Hot in 2009 June 30, 2009 
Business transaction management has been getting a lot of attention lately: IT organizations want it, and every major vendor in systems and performance management has rushed to claim they do it. The promise of BTM is to finally be able to manage IT from a business perspective and make sense of the complexity of modern applications.
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Why You Need a Network Analyzer June 24, 2009 
In today's world, it seems that more of the people I run across do not feel they need -- or, more accurately, don't understand why they need -- a protocol analyzer for their network. A few years ago, it seemed that more people understood just how important the analyzer was. For some reason, as networks have become smarter and much more complex, this understanding seems to have dissipated.
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Is It Quality Assurance or Quality Control? June 23, 2009 
Is there a difference between quality control and quality assurance? Just night and day. Unfortunately, many companies believe they are the same, when in reality the differences are overwhelming. Quality control, or black box testing, is chartered to ensure that the product is going to meet the user's needs -- not just to demonstrate that the program runs.
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Legacy Software: Rebuilding the Ship in Rough Waters June 04, 2009 
As the market recedes further and companies look to shed cost in any way feasible, many look inwardly in order to find key areas for improvement. Aberdeen's research shows that the top business pressures forcing companies in the direction of legacy application modernization are largely internal. The top two pressures have to do with agility.
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Bite the Bullet and Throw Away Your Data June 03, 2009 
It should come as no surprise to any IT manager that your organization's appetite for data keeps growing every minute. No sooner than a new set of storage tools is deployed, it becomes clear there's a need for more, and you start planning the next wave of hardware purchases.
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Reining In IT Excess With Software Asset Management May 28, 2009 
Think of the ideal software asset management system as a monitor that displays what exactly drives your business operations. It provides a readout of all the software installed throughout the company's computer systems, and much more. SAM programs also help IT departments rein in duplicate or redundant software applications.
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