CRM News: Industries

Drug Company Data Mining: Healthcare or Marketing?

Saturday - June 20, 2009

The prescription drugs you take are on the minds of a lot of people: judges on two federal courts, legislators in several states, countless doctors and, at the center, the companies that make money by figuring out who's prescribing what. Data-mining firms -- which gather electronic information on the drugs prescribers order for their patients, then sell that information to pharmaceutical companies -- have sued to block laws restricting their activities in New Hampshire, Maine and Vermont. [More...]

GE Aims to Jump-Start EMR Adoption With No-Interest Loans

Tuesday - June 16, 2009

General Electric's healthcare division said Monday it will offer financing to doctors and hospitals that buy GE's electronic medical records equipment in an effort to cover an expected lag in the flow of federal stimulus money meant for the medical technology. GE Healthcare will make $100 million available to potential buyers of GE's equipment that computerizes paper patient medical records. [More...]

Administration Mulls Financial Services Industry Makeover

Tuesday - June 16, 2009

The Obama administration wants to overhaul the country's financial rule book by giving the Federal Reserve increased powers but is backing away from proposals to consolidate various regulatory agencies. The administration's overhaul plan would make the Fed a systemic risk regulator to oversee large institutions whose failure could threaten the stability of the entire system. [More...]

Easing Airline Customers Into High-Tech Travel Habits

Friday - June 5, 2009

Welcome to the 21st century, passengers. Self-serve ticket kiosks and other electronic screens and gadgets aren't exactly new at airports around the world, but some travelers are hesitant -- maybe a little scared -- about using them. They prefer the old-fashioned comfort of face-to-face contact with an agent, even if waiting in line slows them down. [More...]

Obama to Sign Customer-Friendly Credit Card Bill Into Law

Friday - May 22, 2009

New rules for the credit card industry that are designed to protect consumers from surprise charges, such as over-the-limit fees and costs for paying a bill by phone, are part of a bill President Barack Obama is set to sign into law. Obama plans to sign on Friday an overhaul of credit card regulations that he blames in part for the economic downturn. [More...]

Airline Customer Service Improves as Passenger Ranks Thin

Friday - May 22, 2009

Airlines are doing a better job of taking care of the passengers they still have, according to a new study. Passenger satisfaction with airline service rose 3.2 percent earlier this year, the first increase in six years, according to a University of Michigan study released Tuesday. [More...]

House OKs Consumer-Friendly Credit Card Bill

Friday - May 1, 2009

Riding a crest of populist anger, the House on Thursday approved a bill to restrict credit card practices and eliminate sudden increases in interest rates and late fees that have entangled millions of consumers. The legislation passed by a bipartisan vote of 357-70 following lobbying by President Barack Obama and members of his administration. [More...]

Web-Trackers Look for Signs of Swine Flu Spread

Wednesday - April 29, 2009

Weeks before the CDC and WHO alerted the public to a growing number of swine flu cases, a startup based in Seattle's suburbs already had a hunch something was up. Veratect, a 2-year-old company with fewer than 50 employees, combines computer algorithms with human analysts to monitor online and offline sources for hints of disease outbreaks and civil unrest worldwide. [More...]

Mayo Launches HealthVault-Powered Patient Records Site

Tuesday - April 21, 2009

The Mayo Clinic has combined its medical expertise with Microsoft's technology in a free Web site launching Tuesday that will let people store personal health and medical information. The "Mayo Clinic Health Manager," as the site is called, is one of many emerging services for so-called personal health records. [More...]

Obama Taps DC-Area Tech Leader as First US CTO

Monday - April 20, 2009

President Barack Obama has rounded out his panel of high-tech advisors, naming Aneesh Chopra, the state of Virginia's secretary of technology, as the chief technology officer of the U.S. While not having the heft of a cabinet-level appointment, the newly created position is still seen as pivotal to many of the Obama administration's initiatives. [More...]

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